Brandwave

How popular isZendesk?

In September 2026, people searched for Zendesk by name about 304,000 times worldwide, an 18.6% decrease from the previous year. These searches made up 69.2% of all global live chat platform searches, placing Zendesk first out of nine platforms. When we asked both ChatGPT and Google AI Overviews about live chat platforms, Zendesk appeared in four of the five answers and was the sixth most recommended of the nine.

Search and AI answers in September 2026

Zendesk is the most searched of 9 competitors and the sixth most recommended in AI answers.

  1. ZendeskShare of searches 69.2%Mentioned in 4 of 5 AI answersPlace in AI recommendations 6th
  2. tawk.toShare of searches 20.8%Mentioned in 5 of 5 AI answersPlace in AI recommendations 1st
  3. TidioShare of searches 6.2%Mentioned in 3 of 5 AI answersPlace in AI recommendations 5th
  4. LiveAgentShare of searches 2.3%Mentioned in 2 of 5 AI answersPlace in AI recommendations 7th
  5. CrispShare of searches 0.76%Mentioned in 3 of 5 AI answersPlace in AI recommendations 2nd

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Top live chat platforms in ChatGPT and Google AI Overviews

In three ChatGPT questions and two Google AI Overviews, Zendesk was mentioned in four out of five: in two of the three ChatGPT answers and in both Google AI Overviews. Zendesk is the sixth most recommended of the nine.

Most recommended by AI

Brands get a higher ranking if they are mentioned earlier in the answers.

  1. tawk.to1st
  2. Crisp2nd
  3. LiveChat3rd
  4. Intercom4th
  5. Tidio5th
  6. Zendesk6th
  7. LiveAgent7th
  8. Olark8th
  9. Drift–

Mentioned by AI

Each dot is one answer, filled in when that answer mentions the brand.

  • tawk.to5 of 5Named in 3 of 3 ChatGPT answersNamed in 2 of 2 Google answers
  • Zendesk4 of 5Named in 2 of 3 ChatGPT answersNamed in 2 of 2 Google answers
  • LiveChat4 of 5Named in 2 of 3 ChatGPT answersNamed in 2 of 2 Google answers
  • Intercom4 of 5Named in 3 of 3 ChatGPT answersNamed in 1 of 2 Google answers
  • Tidio3 of 5Named in 3 of 3 ChatGPT answersNamed in 0 of 2 Google answers
  • Crisp3 of 5Named in 3 of 3 ChatGPT answersNamed in 0 of 2 Google answers
  • LiveAgent2 of 5Named in 0 of 3 ChatGPT answersNamed in 2 of 2 Google answers
  • Olark1 of 5Named in 1 of 3 ChatGPT answersNamed in 0 of 2 Google answers
  • Drift0 of 5Named in 0 of 3 ChatGPT answersNamed in 0 of 2 Google answers

See every answer about live chat platforms

5 answers

Not named in any answer:

Brands are shown in the order each answer named them. The survey took place in the United States on October 21, 2026.

Which live chat platforms compete with Zendesk?

Zendesk against live chat platforms worldwide, by month

Share of searches by month for Zendesk, tawk.to, Tidio, LiveAgent. The figures are in the table below the chart.

View monthly share of searches table
MonthZendesktawk.toTidioLiveAgentCrispOlarkLiveChatDriftIntercom
Oct 202573%12%9.8%1.6%1.4%0.71%1.3%0.17%0%
Nov 202569.2%13.9%11.4%1.9%1.6%0.67%1.2%0.14%<0.01%
Dec 202571.7%14.4%9.6%1.6%1.4%0.57%0.69%0.14%<0.01%
Jan 202673.9%12.1%9.9%1.6%0.98%0.58%0.72%0.12%<0.01%
Feb 202674.2%10%10%1.6%1%0.71%2.4%0.15%<0.01%
Mar 202675.9%8.3%10.2%1.7%1%0.6%2%0.18%<0.01%
Apr 202671.1%9.6%14.3%1.9%1.4%0.69%0.84%0.14%<0.01%
May 202676.8%8.4%10.3%1.7%1.1%0.61%0.92%0.12%<0.01%
Jun 202671.9%14.4%7.9%1.6%2.5%0.57%1%0.09%<0.01%
Jul 202672.2%14.5%7.9%2.4%1.5%0.7%0.7%0.17%0%
Aug 202673%12%8%2.4%3.1%0.56%0.86%0.12%<0.01%
Sep 202669.2%20.8%6.2%2.3%0.76%0.44%0.23%0.09%<0.01%

  1. 1.Zendesk

    69.2%

    Held 1st. 301K estimated branded searches, +22.3% vs prior month. Share -3.8 points.

  2. 2.tawk.to

    20.8%

    Held 2nd. 90.5K estimated branded searches, +123.5% vs prior month. Share +8.8 points.

  3. 3.Tidio

    6.2%

    Held 3rd. 27.1K estimated branded searches, 0% vs prior month. Share -1.8 points.

  4. 4.LiveAgent

    2.3%

    Moved from 5th to 4th. 9.9K estimated branded searches, +22.2% vs prior month. Share -0.1 points.

  5. 5.Crisp

    0.76%

    Moved from 4th to 5th. 3.3K estimated branded searches, -68.3% vs prior month. Share -2.3 points.

  6. 6.Olark

    0.44%

    Moved from 7th to 6th. 1.9K estimated branded searches, 0% vs prior month. Share -0.1 points.

  7. 7.LiveChat

    0.23%

    Moved from 6th to 7th. 1K estimated branded searches, -65.5% vs prior month. Share -0.6 points.

  8. 8.Drift

    0.09%

    Held 8th. 390 estimated branded searches, 0% vs prior month. Share 0 points.

  9. 9.Intercom

    <0.01%

    Held 9th. 10 estimated branded searches, 0% vs prior month. Share 0 points.

Compare popularity between Zendesk and its closest rivals

Every comparison with Zendesk

53 comparisons

How has branded search demand for Zendesk changed worldwide over the last 12 months?

3 findings
  • Across the 12 months ending September 2026, estimated monthly branded searches for Zendesk worldwide fell from 373K to 304K.
  • Across the 12 months ending September 2026, Zendesk’s share of searches among live chat platforms worldwide decreased from 73% to 69.2%.
  • Across the 12 months ending September 2026, Zendesk’s share of searches among live chat platforms worldwide peaked at 76.8% in May 2026 and was lowest at 69.2% in September 2026.

How did search popularity change for live chat platforms worldwide in September 2026?

6 changes

  1. In September 2026, tawk.to gained share of searches among live chat platforms worldwide, from 12% to 20.8%.

  2. In September 2026, Zendesk lost share of searches among live chat platforms worldwide, from 73% to 69.2%.

  3. In September 2026, Crisp lost share of searches among live chat platforms worldwide, from 3.1% to 0.76%.

  4. In September 2026, Tidio lost share of searches among live chat platforms worldwide, from 8% to 6.2%.

  5. In September 2026, LiveChat lost share of searches among live chat platforms worldwide, from 0.86% to 0.23%.

  6. In September 2026, LiveAgent rose from 5th to 4th among live chat platforms worldwide.

How are Zendesk’s branded searches counted?

3 search terms

Brandwave collects information about searches that people make online using Zendesk’s name. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brand is growing, holding steady, or fading.

  • zendesk
  • zendesk ai
  • zendesk suite

Do you work for Zendesk? To request corrections or removal please contact us via our support page and we will be happy to assist.

How the Brand Demand Index is measured

Where does Zendesk compete?

Zendesk is ranked in 12 competitor sets. Each share is worked out among that set's brands, so it differs from set to set.
Competitor setRankShare of searchesRanking
Business messaging platforms5th of 112.4%Show ranking
Self service portals4th of 65.8%Show ranking
Omnichannel messaging platforms2nd of 1024.4%Show ranking
IT service management platforms2nd of 1034.4%Show ranking
Call centre software1st of 835.1%Show ranking
Service desk software2nd of 737.8%Show ranking
Help desk software1st of 744.1%Show ranking
AI customer support tools1st of 848.1%Show ranking
Customer support platforms1st of 749.3%Show ranking
Omnichannel support platforms1st of 752.5%Show ranking
Customer knowledge base platforms1st of 965.6%Show ranking
Live chat platforms1st of 969.2%Shown above
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