Infobip vs Zendesk:Which is more popular?
In September 2026, Zendesk had more branded searches than Infobip among business messaging platforms worldwide. Zendesk had about 301,000 branded searches, while Infobip had 60,500. Zendesk made up 2.4% of all business messaging platform searches we track, and Infobip accounted for 0.48%. When we asked ChatGPT and Google AI Overviews about business messaging platforms, Zendesk appeared in two of the five answers and Infobip in none.
Who do people search for more?
Zendesk, about 5 searches for every 1 for Infobip
Who does AI mention more?
Zendesk, mentioned in 2 of 5 answers, Infobip in 0
Who does AI recommend more?
Zendesk, the only one of the two named
Follow Infobip vs Zendesk and get free monthly updates on what changed
By continuing you'll get index updates and occasional product news from Brandwave. Unsubscribe any time. Privacy
Top business messaging platforms in ChatGPT and Google AI Overviews
In three ChatGPT questions and two Google AI Overviews, Zendesk was mentioned in two out of five: in two of the three ChatGPT answers, but not in either of the two Google AI Overviews. Infobip did not appear in any of the five answers.
Most recommended by AI
Brands get a higher ranking if they are mentioned earlier in the answers.
Mentioned by AI
Each dot is one answer, filled in when that answer mentions the brand.
Microsoft Teams3 of 5Named in 2 of 3 ChatGPT answersNamed in 1 of 2 Google answers
Slack3 of 5Named in 2 of 3 ChatGPT answersNamed in 1 of 2 Google answers
Google Chat3 of 5Named in 2 of 3 ChatGPT answersNamed in 1 of 2 Google answers
Twilio2 of 5Named in 0 of 3 ChatGPT answersNamed in 2 of 2 Google answers- Zendesk2 of 5Named in 2 of 3 ChatGPT answersNamed in 0 of 2 Google answers
Textmagic2 of 5Named in 0 of 3 ChatGPT answersNamed in 2 of 2 Google answers
Intercom2 of 5Named in 2 of 3 ChatGPT answersNamed in 0 of 2 Google answers
Vonage0 of 5Named in 0 of 3 ChatGPT answersNamed in 0 of 2 Google answers
Infobip0 of 5Named in 0 of 3 ChatGPT answersNamed in 0 of 2 Google answers
Sinch0 of 5Named in 0 of 3 ChatGPT answersNamed in 0 of 2 Google answers
See every answer about business messaging platforms
5 answers
Asked ChatGPT
“Which business messaging platform should I use?”
Asked ChatGPT
“What are the best business messaging platforms?”
Asked ChatGPT
“What's the best business messaging platform for a support team?”
Searched Google, AI Overview
“business messaging platform”
Searched Google, AI Overview
“business texting software”
Not named in any answer:
Brands are shown in the order each answer named them. The survey took place in the United States on October 20, 2026.
Is Infobip or Zendesk more popular in search?
This chart shows how often people search Google for Infobip and Zendesk by name. Each line represents a brand's share of searches for all 11 business messaging platforms we track, month by month, from English-language searches worldwide.
Share of searches by month for Zendesk, Infobip. The figures are in the table below the chart.
View monthly share of searches table
| Month | Microsoft Teams | Slack | Google Chat | Twilio | Zendesk | Vonage | Infobip | Sinch | Textmagic | MessageBird | Intercom |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Oct 2025 | 31.9% | 31.9% | 26.1% | 5.3% | 2.9% | 0.72% | 0.47% | 0.32% | 0.21% | 0.17% | 0% |
| Nov 2025 | 36.4% | 29.8% | 24.4% | 4.9% | 2.7% | 0.67% | 0.44% | 0.36% | 0.22% | 0.2% | <0.01% |
| Dec 2025 | 28% | 34.2% | 28% | 4.6% | 3.1% | 0.77% | 0.41% | 0.42% | 0.26% | 0.23% | <0.01% |
| Jan 2026 | 31.6% | 31.6% | 25.9% | 5.2% | 3.5% | 0.87% | 0.47% | 0.38% | 0.21% | 0.21% | <0.01% |
| Feb 2026 | 31.9% | 31.9% | 26.1% | 5.2% | 2.9% | 0.71% | 0.47% | 0.39% | 0.22% | 0.21% | <0.01% |
| Mar 2026 | 32% | 32% | 26.2% | 5.3% | 2.9% | 0.72% | 0.39% | 0.32% | 0.18% | 0.17% | <0.01% |
| Apr 2026 | 30% | 30% | 30% | 6% | 2.2% | 0.67% | 0.44% | 0.36% | 0.2% | 0.16% | <0.01% |
| May 2026 | 25.8% | 31.6% | 31.6% | 6.3% | 2.8% | 0.71% | 0.47% | 0.38% | 0.17% | 0.17% | <0.01% |
| Jun 2026 | 27.4% | 33.5% | 27.4% | 6.7% | 3% | 0.75% | 0.49% | 0.41% | 0.19% | 0.15% | <0.01% |
| Jul 2026 | 27.5% | 33.7% | 27.5% | 6.8% | 2.5% | 0.75% | 0.5% | 0.41% | 0.19% | 0.15% | 0% |
| Aug 2026 | 27.5% | 33.7% | 27.5% | 6.8% | 2.5% | 0.76% | 0.5% | 0.41% | 0.19% | 0.12% | <0.01% |
| Sep 2026 | 32.5% | 32.5% | 26.6% | 4.4% | 2.4% | 0.6% | 0.48% | 0.39% | 0.15% | 0.08% | <0.01% |
How has the Infobip and Zendesk comparison changed over the last 12 months?
3 findings
- Zendesk was ahead of Infobip in every measured month of the 12 months ending September 2026.
- Across the 12 months ending September 2026, Infobip’s share of searches among business messaging platforms worldwide moved from 0.47% to 0.48%, and its estimated monthly branded searches held steady at 60.5K.
- Across the 12 months ending September 2026, Zendesk’s share of searches among business messaging platforms worldwide moved from 2.9% to 2.4%, and its estimated monthly branded searches moved from 369K to 301K.
How did search popularity change for business messaging platforms worldwide in September 2026?
1 change
Zendesk’s share of searches among business messaging platforms worldwide has lost ground for 3 months in a row, from 3% to 2.4% in September 2026.
How are branded searches counted?
3 search terms
Brandwave collects information about searches that people make online using Infobip’s and Zendesk’s names. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brands is growing, holding steady, or fading.
Other head-to-heads among business messaging platforms
Put your own brand in this comparison
Brandwave tracks your branded demand next to the rival you actually watch, with your campaigns, spend and outcomes on the same timeline.