Privacy Policy

Brandwave is operated by Brandwave Limited, a company registered in New Zealand. We are committed to protecting your privacy in accordance with the New Zealand Privacy Act 2020. This policy explains how we collect, use, and safeguard your personal information.

Effective date: 28 January 2025

Information We Collect

We collect personal information that you provide directly to us, including:

  • Name and email address when you create an account
  • Organisation details you provide during onboarding
  • Content you create within the platform, such as campaigns and notes
  • Usage data, including pages visited and features used
  • Technical data, such as browser type, IP address, and device information

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve the Brandwave platform
  • Authenticate your identity and manage your account
  • Communicate with you about your account, updates, and support requests
  • Analyse usage patterns to improve our services
  • Comply with legal obligations

Sharing Your Information

We do not sell your personal information. We may share your information with third parties only in the following circumstances:

  • With service providers who assist us in operating the platform (e.g. hosting, analytics)
  • When required by law or to respond to legal process
  • To protect the rights, property, or safety of Brandwave, our users, or others
  • With your consent

Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. If you close your account, we will delete or anonymise your personal information within a reasonable period, unless we are required to retain it for legal or regulatory purposes.

Your Rights Under the NZ Privacy Act 2020

Under the New Zealand Privacy Act 2020, you have the right to:

  • Request access to the personal information we hold about you
  • Request correction of any inaccurate or misleading information
  • Request deletion of your personal information, subject to legal obligations
  • Complain to the Office of the Privacy Commissioner if you believe your privacy has been interfered with

To exercise any of these rights, please contact us using the details below.

Security

We take reasonable steps to protect your personal information from unauthorised access, use, or disclosure. This includes encryption in transit and at rest, access controls, and regular security reviews. However, no method of transmission over the internet or electronic storage is completely secure.

Changes to This Policy

We may update this privacy policy from time to time. If we make material changes, we will notify you by email or through a notice on the platform. Your continued use of Brandwave after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions about this privacy policy or wish to exercise your privacy rights, please contact us at:

Brandwave Limited
Email: hello@gobrandwave.com