Brandwave

How popular isZendesk in search?

In August 2026, there were an estimated 249K branded searches for Zendesk worldwide which is down 33.2% over the last 11 months. Zendesk holds 45.4% estimated Share of Search among customer support platforms worldwide and is ranked 1st of 7 competitors for search popularity. These are worldwide searches for English-language branded terms.

Share of Search, August 2026
  1. Zendesk45.4%
  2. Gorgias30.7%
  3. Freshdesk11.3%
  4. Tidio5.4%
  5. Help Scout4.2%
  6. Crisp1.9%
  7. Intercom1.1%
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Which customer support platforms compete with Zendesk?

Zendesk against customer support platforms worldwide, by month

Share of Search by month for Zendesk, Gorgias, Freshdesk, Tidio, Help Scout. The figures are in the table below the chart.

View monthly share of search table
MonthZendeskGorgiasFreshdeskTidioHelp ScoutCrispIntercom
Oct 202546.9%25.5%14%6.7%5.2%0.89%0.69%
Nov 202541.4%33.6%12.4%7.3%3.8%0.96%0.59%
Dec 202545%30.1%13.5%6.6%3.4%0.85%0.62%
Jan 202649.3%27%12.2%7.1%3%0.65%0.65%
Feb 202649.3%27%12.1%7.2%3%0.65%0.78%
Mar 202652.3%23.5%11.7%8.1%2.7%0.7%1%
Apr 202644.1%29.5%10.9%9.4%4.1%0.88%1.2%
May 202650.2%27.5%10.2%7.3%2.6%0.69%1.5%
Jun 202648.4%26.7%12%5.8%3.7%1.7%1.7%
Jul 202643.3%35.4%10.7%5.3%3.3%0.87%1.1%
Aug 202645.4%30.7%11.3%5.4%4.2%1.9%1.1%
Sep 2026———————

  1. 1.Zendesk

    45.4%

    Held 1st. 249K estimated branded searches, -0.04% vs prior month. Share +2.1 points.

  2. 2.Gorgias

    30.7%

    Held 2nd. 168K estimated branded searches, -17.6% vs prior month. Share -4.8 points.

  3. 3.Freshdesk

    11.3%

    Held 3rd. 62.1K estimated branded searches, +0.49% vs prior month. Share +0.6 points.

  4. 4.Tidio

    5.4%

    Held 4th. 29.7K estimated branded searches, -2% vs prior month. Share +0.1 points.

  5. 5.Help Scout

    4.2%

    Held 5th. 23.1K estimated branded searches, +20.8% vs prior month. Share +0.9 points.

  6. 6.Crisp

    1.9%

    Moved from 7th to 6th. 10.4K estimated branded searches, +108% vs prior month. Share +1 points.

  7. 7.Intercom

    1.1%

    Moved from 6th to 7th. 6K estimated branded searches, -5.5% vs prior month. Share 0 points.

Compare search popularity between Zendesk and its closest rivals

How has branded search demand for Zendesk changed worldwide over the last 12 months?

  • Across the 11 months ending August 2026, estimated monthly branded searches for Zendesk worldwide fell from 373K to 249K.
  • Across the 11 months ending August 2026, Zendesk’s estimated Share of Search among customer support platforms worldwide decreased from 46.9% to 45.4%.
  • Across the 11 months ending August 2026, Zendesk’s estimated Share of Search among customer support platforms worldwide peaked at 52.3% in March 2026 and was lowest at 41.4% in November 2025.

How did search popularity change for customer support platforms worldwide in August 2026?

  1. In August 2026, Crisp overtook Intercom to rank 6th among customer support platforms worldwide, at 1.9%.

  2. In August 2026, Zendesk gained estimated Share of Search among customer support platforms worldwide, from 43.3% to 45.4%.

  3. In August 2026, Help Scout gained estimated Share of Search among customer support platforms worldwide, from 3.3% to 4.2%.

  4. In August 2026, Freshdesk gained estimated Share of Search among customer support platforms worldwide, from 10.7% to 11.3%.

  5. In August 2026, Gorgias lost estimated Share of Search among customer support platforms worldwide, from 35.4% to 30.7%.

  6. Estimated monthly branded searches for Intercom worldwide rose 10.3% over 11 measured months, from 5.5K to 6K in August 2026.

Where does Zendesk compete?

Zendesk is ranked in five competitor sets. Each share is worked out among that set's brands, so it differs from set to set.
Competitor setRankShare of SearchRanking
Self service portals3rd of 57.4%Show ranking
It service management software2nd of 629.1%Show ranking
Help desk software1st of 543.2%Show ranking
Customer support platforms1st of 745.4%Shown above
Omnichannel support platforms1st of 551.3%Show ranking

How is Zendesk measured?

Brandwave collects information about searches that people make online using Zendesk’s name. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brand is growing, holding steady, or fading.

3 branded search terms

  • zendesk
  • zendesk ai
  • zendesk suite

Do you work for Zendesk? To request corrections or removal please contact us via our support page and we will be happy to assist.

How the Brand Demand Index is measured

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