Textmagic vs Zendesk:Which is searched more?
In September 2026, Zendesk had more branded searches than Textmagic among business messaging platforms worldwide. Zendesk had about 301,000 branded searches, while Textmagic had 18,700. Zendesk made up 2.4% of all business messaging platform searches we track, and Textmagic accounted for 0.15%. These are worldwide searches for English-language branded terms.
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Is Textmagic or Zendesk more popular in search?
Compare the platforms businesses send messages with. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time.
Share of searches by month for Zendesk, Textmagic. The figures are in the table below the chart.
View monthly share of searches table
| Month | Microsoft Teams | Slack | Google Chat | Twilio | Zendesk | Vonage | Infobip | Sinch | Textmagic | MessageBird | Intercom |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Oct 2025 | 31.9% | 31.9% | 26.1% | 5.3% | 2.9% | 0.72% | 0.47% | 0.32% | 0.21% | 0.17% | 0% |
| Nov 2025 | 36.4% | 29.8% | 24.4% | 4.9% | 2.7% | 0.67% | 0.44% | 0.36% | 0.22% | 0.2% | <0.01% |
| Dec 2025 | 28% | 34.2% | 28% | 4.6% | 3.1% | 0.77% | 0.41% | 0.42% | 0.26% | 0.23% | <0.01% |
| Jan 2026 | 31.6% | 31.6% | 25.9% | 5.2% | 3.5% | 0.87% | 0.47% | 0.38% | 0.21% | 0.21% | <0.01% |
| Feb 2026 | 31.9% | 31.9% | 26.1% | 5.2% | 2.9% | 0.71% | 0.47% | 0.39% | 0.22% | 0.21% | <0.01% |
| Mar 2026 | 32% | 32% | 26.2% | 5.3% | 2.9% | 0.72% | 0.39% | 0.32% | 0.18% | 0.17% | <0.01% |
| Apr 2026 | 30% | 30% | 30% | 6% | 2.2% | 0.67% | 0.44% | 0.36% | 0.2% | 0.16% | <0.01% |
| May 2026 | 25.8% | 31.6% | 31.6% | 6.3% | 2.8% | 0.71% | 0.47% | 0.38% | 0.17% | 0.17% | <0.01% |
| Jun 2026 | 27.4% | 33.5% | 27.4% | 6.7% | 3% | 0.75% | 0.49% | 0.41% | 0.19% | 0.15% | <0.01% |
| Jul 2026 | 27.5% | 33.7% | 27.5% | 6.8% | 2.5% | 0.75% | 0.5% | 0.41% | 0.19% | 0.15% | 0% |
| Aug 2026 | 27.5% | 33.7% | 27.5% | 6.8% | 2.5% | 0.76% | 0.5% | 0.41% | 0.19% | 0.12% | <0.01% |
| Sep 2026 | 32.5% | 32.5% | 26.6% | 4.4% | 2.4% | 0.6% | 0.48% | 0.39% | 0.15% | 0.08% | <0.01% |
How has the Textmagic and Zendesk comparison changed over the last 12 months?
3 findings
- Zendesk was ahead of Textmagic in every measured month of the 12 months ending September 2026.
- Across the 12 months ending September 2026, Textmagic’s share of searches among business messaging platforms worldwide moved from 0.21% to 0.15%, and its estimated monthly branded searches moved from 27.4K to 18.7K.
- Across the 12 months ending September 2026, Zendesk’s share of searches among business messaging platforms worldwide moved from 2.9% to 2.4%, and its estimated monthly branded searches moved from 369K to 301K.
How did search popularity change for business messaging platforms worldwide in September 2026?
2 changes
Zendesk’s share of searches among business messaging platforms worldwide has lost ground for 3 months in a row, from 3% to 2.4% in September 2026.
Estimated monthly branded searches for Textmagic worldwide fell 31.8% over 12 measured months, from 27.4K to 18.7K in September 2026.
How are branded searches counted?
4 search terms
Brandwave collects information about searches that people make online using Textmagic’s and Zendesk’s names. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brands is growing, holding steady, or fading.
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Put your own brand in this comparison
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