Brandwave

Live chat platforms:Which brands are most popular in search?

In August 2026, tawk.to was the most searched among live chat platforms worldwide, with an estimated 45.9K branded searches and 49.3% estimated Share of Search within this set. Worldwide · English terms: these are worldwide searches for English-language branded terms.

Share of Search, August 2026
  1. tawk.to49.3%
  2. Tidio31.9%
  3. Crisp11.2%
  4. LiveChat5.2%
  5. Olark2.5%

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Share of SearchLeaderboard

Compare customer chat tools for answering website questions and converting visitors. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time.

Share of Search among live chat platforms worldwide, by month

Share of Search by month for tawk.to, Tidio, Crisp, LiveChat, Olark. The figures are in the table below the chart.

View monthly share of search table
Monthtawk.toTidioCrispLiveChatOlark
Oct 202545.7%39.6%5.2%6.7%2.9%
Nov 202546.2%40.3%5.3%5.9%2.4%
Dec 202551.5%37.4%4.8%4%2.2%
Jan 202648.3%41.4%3.8%4%2.5%
Feb 202643.4%40%3.6%10%3%
Mar 202640.4%44.4%3.8%8.8%2.6%
Apr 202637.7%50.6%4.7%4.3%2.7%
May 202643%44.5%4.2%5.5%2.9%
Jun 202654.9%29.3%8.4%5%2.4%
Jul 202659.2%29.1%4.8%4.1%2.8%
Aug 202649.3%31.9%11.2%5.2%2.5%
Sep 2026—————

This month’s ranking, August 2026

  1. 1.tawk.to

    49.3%

    held 1st · 45.9K estimated branded searches · -25.5% vs prior month · -9.9 points

  2. 2.Tidio

    31.9%

    held 2nd · 29.7K estimated branded searches · -2% vs prior month · +2.8 points

  3. 3.Crisp

    11.2%

    held 3rd · 10.4K estimated branded searches · +108% vs prior month · +6.4 points

  4. 4.LiveChat

    5.2%

    held 4th · 4.8K estimated branded searches · +11.6% vs prior month · +1 points

  5. 5.Olark

    2.5%

    held 5th · 2.3K estimated branded searches · -20.5% vs prior month · -0.3 points

Compare search popularity between leading brands

Which brand is most popular in search among live chat platforms worldwide?

In August 2026, tawk.to was the most searched among live chat platforms worldwide, with an estimated 45.9K branded searches and 49.3% estimated Share of Search within this set. Tidio is in 2nd place, 17.4 percentage points behind at 31.9% Share of Search.

Global live chat platforms, last 12 months ending September 2026
BrandShare of SearchPeakLowRank
tawk.to45.7% → 49.3%59.2%Jul 202637.7%Apr 20261st
Tidio39.6% → 31.9%50.6%Apr 202629.1%Jul 20262nd
Crisp5.2% → 11.2%11.2%Aug 20263.6%Feb 20264th → 3rd
LiveChat6.7% → 5.2%10%Feb 20264%Jan 20263rd → 4th
Olark2.9% → 2.5%3%Feb 20262.2%Dec 20255th

Each finding as a sentence

  • Across the 11 months ending August 2026, tawk.to’s estimated Share of Search among live chat platforms worldwide increased from 45.7% to 49.3%.
  • Across the 11 months ending August 2026, Tidio’s estimated Share of Search among live chat platforms worldwide decreased from 39.6% to 31.9%.
  • Across the 11 months ending August 2026, Crisp’s estimated Share of Search among live chat platforms worldwide increased from 5.2% to 11.2%.
  • Across the 11 months ending August 2026, LiveChat’s estimated Share of Search among live chat platforms worldwide decreased from 6.7% to 5.2%.
  • Across the 11 months ending August 2026, tawk.to’s estimated Share of Search among live chat platforms worldwide peaked at 59.2% in July 2026 and was lowest at 37.7% in April 2026.
  • Across the 11 months ending August 2026, Tidio’s estimated Share of Search among live chat platforms worldwide peaked at 50.6% in April 2026 and was lowest at 29.1% in July 2026.
  • Across the 11 months ending August 2026, Crisp’s estimated Share of Search among live chat platforms worldwide peaked at 11.2% in August 2026 and was lowest at 3.6% in February 2026.
  • Across the 11 months ending August 2026, LiveChat’s estimated Share of Search among live chat platforms worldwide peaked at 10% in February 2026 and was lowest at 4% in January 2026.
  • Across the 11 months ending August 2026, Crisp rose from 4th to 3rd among live chat platforms worldwide.
  • Across the 11 months ending August 2026, LiveChat fell from 3rd to 4th among live chat platforms worldwide.
  • Across the 11 months ending August 2026, Olark held steady: its estimated Share of Search among live chat platforms worldwide moved less than 0.5 percentage points.

How did search popularity change for live chat platforms worldwide in August 2026?

  1. In August 2026, Crisp gained estimated Share of Search among live chat platforms worldwide, from 4.8% to 11.2%.

  2. In August 2026, Tidio gained estimated Share of Search among live chat platforms worldwide, from 29.1% to 31.9%.

  3. In August 2026, LiveChat gained estimated Share of Search among live chat platforms worldwide, from 4.1% to 5.2%.

  4. In August 2026, tawk.to lost estimated Share of Search among live chat platforms worldwide, from 59.2% to 49.3%.

  5. Estimated monthly branded searches for Olark worldwide fell 40.7% over 11 measured months, from 3.9K to 2.3K in August 2026.

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