How popular isLiveAgent in search?
In September 2026, people searched for LiveAgent by name about 9,900 times worldwide, a 22.2% increase from the previous year. These searches made up 2.3% of all global live chat platform searches, placing LiveAgent fourth out of nine platforms. These are worldwide searches for English-language branded terms.
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Which live chat platforms compete with LiveAgent?
Share of searches by month for Zendesk, tawk.to, Tidio, LiveAgent. The figures are in the table below the chart.
View monthly share of searches table
| Month | Zendesk | tawk.to | Tidio | LiveAgent | Crisp | Olark | LiveChat | Drift | Intercom |
|---|---|---|---|---|---|---|---|---|---|
| Oct 2025 | 73% | 12% | 9.8% | 1.6% | 1.4% | 0.71% | 1.3% | 0.17% | 0% |
| Nov 2025 | 69.2% | 13.9% | 11.4% | 1.9% | 1.6% | 0.67% | 1.2% | 0.14% | <0.01% |
| Dec 2025 | 71.7% | 14.4% | 9.6% | 1.6% | 1.4% | 0.57% | 0.69% | 0.14% | <0.01% |
| Jan 2026 | 73.9% | 12.1% | 9.9% | 1.6% | 0.98% | 0.58% | 0.72% | 0.12% | <0.01% |
| Feb 2026 | 74.2% | 10% | 10% | 1.6% | 1% | 0.71% | 2.4% | 0.15% | <0.01% |
| Mar 2026 | 75.9% | 8.3% | 10.2% | 1.7% | 1% | 0.6% | 2% | 0.18% | <0.01% |
| Apr 2026 | 71.1% | 9.6% | 14.3% | 1.9% | 1.4% | 0.69% | 0.84% | 0.14% | <0.01% |
| May 2026 | 76.8% | 8.4% | 10.3% | 1.7% | 1.1% | 0.61% | 0.92% | 0.12% | <0.01% |
| Jun 2026 | 71.9% | 14.4% | 7.9% | 1.6% | 2.5% | 0.57% | 1% | 0.09% | <0.01% |
| Jul 2026 | 72.2% | 14.5% | 7.9% | 2.4% | 1.5% | 0.7% | 0.7% | 0.17% | 0% |
| Aug 2026 | 73% | 12% | 8% | 2.4% | 3.1% | 0.56% | 0.86% | 0.12% | <0.01% |
| Sep 2026 | 69.2% | 20.8% | 6.2% | 2.3% | 0.76% | 0.44% | 0.23% | 0.09% | <0.01% |
| Rank | Brand | Share of searches | Estimated monthly branded searches | vs prior month | Share change |
|---|---|---|---|---|---|
| 1, held 1st | 69.2% | 301K | +22.3% | -3.8 points | |
| 2, held 2nd | 20.8% | 90.5K | +123.5% | +8.8 points | |
| 3, held 3rd | 6.2% | 27.1K | 0% | -1.8 points | |
| 4, moved from 5th to 4th | 2.3% | 9.9K | +22.2% | -0.1 pointsmoved from 5th to 4th | |
| 5, moved from 4th to 5th | 0.76% | 3.3K | -68.3% | -2.3 pointsmoved from 4th to 5th | |
| 6, moved from 7th to 6th | 0.44% | 1.9K | 0% | -0.1 pointsmoved from 7th to 6th | |
| 7, moved from 6th to 7th | 0.23% | 1K | -65.5% | -0.6 pointsmoved from 6th to 7th | |
| 8, held 8th | 0.09% | 390 | 0% | 0 points | |
| 9, held 9th | <0.01% | 10 | 0% | 0 points |
1.
Zendesk69.2%
Held 1st. 301K estimated branded searches, +22.3% vs prior month. Share -3.8 points.
2.
tawk.to20.8%
Held 2nd. 90.5K estimated branded searches, +123.5% vs prior month. Share +8.8 points.
3.
Tidio6.2%
Held 3rd. 27.1K estimated branded searches, 0% vs prior month. Share -1.8 points.
2.3%
Moved from 5th to 4th. 9.9K estimated branded searches, +22.2% vs prior month. Share -0.1 points.
5.
Crisp0.76%
Moved from 4th to 5th. 3.3K estimated branded searches, -68.3% vs prior month. Share -2.3 points.
6.
Olark0.44%
Moved from 7th to 6th. 1.9K estimated branded searches, 0% vs prior month. Share -0.1 points.
7.
LiveChat0.23%
Moved from 6th to 7th. 1K estimated branded searches, -65.5% vs prior month. Share -0.6 points.
8.
Drift0.09%
Held 8th. 390 estimated branded searches, 0% vs prior month. Share 0 points.
9.
Intercom<0.01%
Held 9th. 10 estimated branded searches, 0% vs prior month. Share 0 points.
Compare search popularity between LiveAgent and its closest rivals
Every comparison with LiveAgent
7 comparisons
How has branded search demand for LiveAgent changed worldwide over the last 12 months?
2 findings
- Across the 12 months ending September 2026, estimated monthly branded searches for LiveAgent worldwide rose from 8.1K to 9.9K.
- Across the 12 months ending September 2026, LiveAgent’s share of searches among live chat platforms worldwide increased from 1.6% to 2.3%.
How did search popularity change for live chat platforms worldwide in September 2026?
6 changes
In September 2026, tawk.to gained share of searches among live chat platforms worldwide, from 12% to 20.8%.
In September 2026, Zendesk lost share of searches among live chat platforms worldwide, from 73% to 69.2%.
In September 2026, Crisp lost share of searches among live chat platforms worldwide, from 3.1% to 0.76%.
In September 2026, Tidio lost share of searches among live chat platforms worldwide, from 8% to 6.2%.
In September 2026, LiveChat lost share of searches among live chat platforms worldwide, from 0.86% to 0.23%.
In September 2026, LiveAgent rose from 5th to 4th among live chat platforms worldwide.
How are LiveAgent’s branded searches counted?
1 search term
Brandwave collects information about searches that people make online using LiveAgent’s name. When viewed over time, estimated search volumes for this branded term can be used to understand whether interest in the brand is growing, holding steady, or fading.
- liveagent
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Is LiveAgent your brand?
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