Brandwave

How popular isIntercom?

In September 2026, people searched for Intercom by name about 7,050 times worldwide, a 24.1% increase from the previous year. These searches made up <0.01% of all global live chat platform searches, placing Intercom ninth out of nine platforms. When we asked both ChatGPT and Google AI Overviews about live chat platforms, Intercom appeared in four of the five answers and was the fourth most recommended of the nine.

Search and AI answers in September 2026

Intercom is the ninth most searched of 9 competitors and the fourth most recommended in AI answers.

  1. ZendeskShare of searches 69.2%Mentioned in 4 of 5 AI answersPlace in AI recommendations 6th
  2. tawk.toShare of searches 20.8%Mentioned in 5 of 5 AI answersPlace in AI recommendations 1st
  3. TidioShare of searches 6.2%Mentioned in 3 of 5 AI answersPlace in AI recommendations 5th
  4. LiveAgentShare of searches 2.3%Mentioned in 2 of 5 AI answersPlace in AI recommendations 7th
  5. IntercomShare of searches <0.01%Mentioned in 4 of 5 AI answersPlace in AI recommendations 4th

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Top live chat platforms in ChatGPT and Google AI Overviews

In three ChatGPT questions and two Google AI Overviews, Intercom was mentioned in four out of five: in all three ChatGPT answers and in one of the two Google AI Overviews. Intercom is the fourth most recommended of the nine.

Most recommended by AI

Brands get a higher ranking if they are mentioned earlier in the answers.

  1. tawk.to1st
  2. Crisp2nd
  3. LiveChat3rd
  4. Intercom4th
  5. Tidio5th
  6. Zendesk6th
  7. LiveAgent7th
  8. Olark8th
  9. Drift–

Mentioned by AI

Each dot is one answer, filled in when that answer mentions the brand.

  • tawk.to5 of 5Named in 3 of 3 ChatGPT answersNamed in 2 of 2 Google answers
  • Zendesk4 of 5Named in 2 of 3 ChatGPT answersNamed in 2 of 2 Google answers
  • LiveChat4 of 5Named in 2 of 3 ChatGPT answersNamed in 2 of 2 Google answers
  • Intercom4 of 5Named in 3 of 3 ChatGPT answersNamed in 1 of 2 Google answers
  • Tidio3 of 5Named in 3 of 3 ChatGPT answersNamed in 0 of 2 Google answers
  • Crisp3 of 5Named in 3 of 3 ChatGPT answersNamed in 0 of 2 Google answers
  • LiveAgent2 of 5Named in 0 of 3 ChatGPT answersNamed in 2 of 2 Google answers
  • Olark1 of 5Named in 1 of 3 ChatGPT answersNamed in 0 of 2 Google answers
  • Drift0 of 5Named in 0 of 3 ChatGPT answersNamed in 0 of 2 Google answers

See every answer about live chat platforms

5 answers

Not named in any answer:

Brands are shown in the order each answer named them. The survey took place in the United States on October 21, 2026.

Which live chat platforms compete with Intercom?

Intercom against live chat platforms worldwide, by month

Share of searches by month for Zendesk, tawk.to, Tidio, LiveAgent, Intercom. The figures are in the table below the chart.

View monthly share of searches table
MonthZendesktawk.toTidioLiveAgentCrispOlarkLiveChatDriftIntercom
Oct 202573%12%9.8%1.6%1.4%0.71%1.3%0.17%0%
Nov 202569.2%13.9%11.4%1.9%1.6%0.67%1.2%0.14%<0.01%
Dec 202571.7%14.4%9.6%1.6%1.4%0.57%0.69%0.14%<0.01%
Jan 202673.9%12.1%9.9%1.6%0.98%0.58%0.72%0.12%<0.01%
Feb 202674.2%10%10%1.6%1%0.71%2.4%0.15%<0.01%
Mar 202675.9%8.3%10.2%1.7%1%0.6%2%0.18%<0.01%
Apr 202671.1%9.6%14.3%1.9%1.4%0.69%0.84%0.14%<0.01%
May 202676.8%8.4%10.3%1.7%1.1%0.61%0.92%0.12%<0.01%
Jun 202671.9%14.4%7.9%1.6%2.5%0.57%1%0.09%<0.01%
Jul 202672.2%14.5%7.9%2.4%1.5%0.7%0.7%0.17%0%
Aug 202673%12%8%2.4%3.1%0.56%0.86%0.12%<0.01%
Sep 202669.2%20.8%6.2%2.3%0.76%0.44%0.23%0.09%<0.01%

  1. 1.Zendesk

    69.2%

    Held 1st. 301K estimated branded searches, +22.3% vs prior month. Share -3.8 points.

  2. 2.tawk.to

    20.8%

    Held 2nd. 90.5K estimated branded searches, +123.5% vs prior month. Share +8.8 points.

  3. 3.Tidio

    6.2%

    Held 3rd. 27.1K estimated branded searches, 0% vs prior month. Share -1.8 points.

  4. 4.LiveAgent

    2.3%

    Moved from 5th to 4th. 9.9K estimated branded searches, +22.2% vs prior month. Share -0.1 points.

  5. 5.Crisp

    0.76%

    Moved from 4th to 5th. 3.3K estimated branded searches, -68.3% vs prior month. Share -2.3 points.

  6. 6.Olark

    0.44%

    Moved from 7th to 6th. 1.9K estimated branded searches, 0% vs prior month. Share -0.1 points.

  7. 7.LiveChat

    0.23%

    Moved from 6th to 7th. 1K estimated branded searches, -65.5% vs prior month. Share -0.6 points.

  8. 8.Drift

    0.09%

    Held 8th. 390 estimated branded searches, 0% vs prior month. Share 0 points.

  9. 9.Intercom

    <0.01%

    Held 9th. 10 estimated branded searches, 0% vs prior month. Share 0 points.

Compare popularity between Intercom and its closest rivals

Every comparison with Intercom

30 comparisons

How has branded search demand for Intercom changed worldwide over the last 12 months?

2 findings
  • Across the 12 months ending September 2026, estimated monthly branded searches for Intercom worldwide rose from 5.7K to 7K.
  • Across the 12 months ending September 2026, Intercom’s share of searches among live chat platforms worldwide held steady, from 0% to <0.01%.

How did search popularity change for live chat platforms worldwide in September 2026?

6 changes

  1. In September 2026, tawk.to gained share of searches among live chat platforms worldwide, from 12% to 20.8%.

  2. In September 2026, Zendesk lost share of searches among live chat platforms worldwide, from 73% to 69.2%.

  3. In September 2026, Crisp lost share of searches among live chat platforms worldwide, from 3.1% to 0.76%.

  4. In September 2026, Tidio lost share of searches among live chat platforms worldwide, from 8% to 6.2%.

  5. In September 2026, LiveChat lost share of searches among live chat platforms worldwide, from 0.86% to 0.23%.

  6. In September 2026, LiveAgent rose from 5th to 4th among live chat platforms worldwide.

How are Intercom’s branded searches counted?

5 search terms

Brandwave collects information about searches that people make online using Intercom’s name. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brand is growing, holding steady, or fading.

  • intercom conversational marketing
  • intercom fin
  • intercom fin ai
  • intercom help desk
  • intercom messenger

Do you work for Intercom? To request corrections or removal please contact us via our support page and we will be happy to assist.

How the Brand Demand Index is measured

Where does Intercom compete?

Intercom is ranked in 11 competitor sets. Each share is worked out among that set's brands, so it differs from set to set.
Competitor setRankShare of searchesRanking
Business messaging platforms11th of 11<0.01%Show ranking
Omnichannel messaging platforms8th of 100.44%Show ranking
Chatbot builders8th of 100.53%Show ranking
Help desk software7th of 70.23%Show ranking
Customer support platforms6th of 70.83%Show ranking
Omnichannel support platforms6th of 70.94%Show ranking
Customer knowledge base platforms7th of 90.35%Show ranking
Live chat platforms9th of 9<0.01%Shown above
Customer engagement platforms10th of 10<0.01%Show ranking
In app messaging platforms8th of 90.22%Show ranking
Conversational marketing platforms7th of 70.02%Show ranking
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