Brandwave

Intercom vs MessageBird:Which is more popular?

In September 2026, MessageBird had more branded searches than Intercom among business messaging platforms worldwide. MessageBird had about 9,900 branded searches, while Intercom had 10. MessageBird made up 0.08% of all business messaging platform searches we track, and Intercom accounted for <0.01%. When we asked ChatGPT and Google AI Overviews about business messaging platforms, Intercom appeared in two of the five answers and MessageBird in none.

Among business messaging platforms worldwide in September 2026

Who do people search for more?

MessageBird, about 990 searches for every 1 for Intercom

MessageBird 9.9K searchesIntercom 10 searches

Who does AI mention more?

Intercom, mentioned in 2 of 5 answers, MessageBird in 0

Intercom in 2 of 5MessageBird in 0 of 5

Who does AI recommend more?

Intercom, the only one of the two named

Intercom first in 2MessageBird never named

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Top business messaging platforms in ChatGPT and Google AI Overviews

In three ChatGPT questions and two Google AI Overviews, Intercom was mentioned in two out of five: in two of the three ChatGPT answers, but not in either of the two Google AI Overviews. MessageBird did not appear in any of the five answers.

Most recommended by AI

Brands get a higher ranking if they are mentioned earlier in the answers.

  1. Slack1st
  2. Microsoft Teams2nd
  3. Google Chat3rd
  4. Intercom4th
  5. Textmagic5th
  6. Twilio6th
  7. Zendesk7th
  8. Vonage–
  9. Infobip–
  10. +1 more
  11. MessageBird–

Mentioned by AI

Each dot is one answer, filled in when that answer mentions the brand.

  • Microsoft Teams3 of 5Named in 2 of 3 ChatGPT answersNamed in 1 of 2 Google answers
  • Slack3 of 5Named in 2 of 3 ChatGPT answersNamed in 1 of 2 Google answers
  • Google Chat3 of 5Named in 2 of 3 ChatGPT answersNamed in 1 of 2 Google answers
  • Twilio2 of 5Named in 0 of 3 ChatGPT answersNamed in 2 of 2 Google answers
  • Zendesk2 of 5Named in 2 of 3 ChatGPT answersNamed in 0 of 2 Google answers
  • Textmagic2 of 5Named in 0 of 3 ChatGPT answersNamed in 2 of 2 Google answers
  • Intercom2 of 5Named in 2 of 3 ChatGPT answersNamed in 0 of 2 Google answers
  • Vonage0 of 5Named in 0 of 3 ChatGPT answersNamed in 0 of 2 Google answers
  • Infobip0 of 5Named in 0 of 3 ChatGPT answersNamed in 0 of 2 Google answers
  • MessageBird0 of 5Named in 0 of 3 ChatGPT answersNamed in 0 of 2 Google answers

+1 more

See every answer about business messaging platforms

5 answers

Not named in any answer:

Brands are shown in the order each answer named them. The survey took place in the United States on October 20, 2026.

Is Intercom or MessageBird more popular in search?

This chart shows how often people search Google for Intercom and MessageBird by name. Each line represents a brand's share of searches for all 11 business messaging platforms we track, month by month, from English-language searches worldwide.

Intercom and MessageBird among business messaging platforms worldwide, by month

Share of searches by month for MessageBird, Intercom. The figures are in the table below the chart.

View monthly share of searches table
MonthMicrosoft TeamsSlackGoogle ChatTwilioZendeskVonageInfobipSinchTextmagicMessageBirdIntercom
Oct 202531.9%31.9%26.1%5.3%2.9%0.72%0.47%0.32%0.21%0.17%0%
Nov 202536.4%29.8%24.4%4.9%2.7%0.67%0.44%0.36%0.22%0.2%<0.01%
Dec 202528%34.2%28%4.6%3.1%0.77%0.41%0.42%0.26%0.23%<0.01%
Jan 202631.6%31.6%25.9%5.2%3.5%0.87%0.47%0.38%0.21%0.21%<0.01%
Feb 202631.9%31.9%26.1%5.2%2.9%0.71%0.47%0.39%0.22%0.21%<0.01%
Mar 202632%32%26.2%5.3%2.9%0.72%0.39%0.32%0.18%0.17%<0.01%
Apr 202630%30%30%6%2.2%0.67%0.44%0.36%0.2%0.16%<0.01%
May 202625.8%31.6%31.6%6.3%2.8%0.71%0.47%0.38%0.17%0.17%<0.01%
Jun 202627.4%33.5%27.4%6.7%3%0.75%0.49%0.41%0.19%0.15%<0.01%
Jul 202627.5%33.7%27.5%6.8%2.5%0.75%0.5%0.41%0.19%0.15%0%
Aug 202627.5%33.7%27.5%6.8%2.5%0.76%0.5%0.41%0.19%0.12%<0.01%
Sep 202632.5%32.5%26.6%4.4%2.4%0.6%0.48%0.39%0.15%0.08%<0.01%

How has the Intercom and MessageBird comparison changed over the last 12 months?

3 findings

How did search popularity change for business messaging platforms worldwide in September 2026?

1 change

  1. Estimated monthly branded searches for MessageBird worldwide fell 55.4% over 12 measured months, from 22.2K to 9.9K in September 2026.

How are branded searches counted?

2 search terms

Brandwave collects information about searches that people make online using Intercom’s and MessageBird’s names. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brands is growing, holding steady, or fading.

Intercom

1 branded search term

  • intercom conversational marketing

MessageBird

1 branded search term

  • messagebird

How the Brand Demand Index is measured

Other head-to-heads among business messaging platforms

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