Brandwave

How popular isIntercom in search?

In August 2026, there were an estimated 6K branded searches for Intercom worldwide which is up 10.3% over the last 11 months. Intercom holds 12.1% estimated Share of Search among conversational marketing platforms worldwide and is ranked 3rd of 5 competitors for search popularity. Worldwide · English terms: these are worldwide searches for English-language branded terms.

Share of Search, August 2026
  1. Tidio59.8%
  2. Landbot23.4%
  3. Intercom12.1%
  4. Conversica3.1%
  5. Qualified1.6%
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Which conversational marketing platforms compete with Intercom?

Intercom against conversational marketing platforms worldwide, by month

Share of Search by month for Tidio, Landbot, Intercom, Conversica. The figures are in the table below the chart.

View monthly share of search table
MonthTidioLandbotIntercomConversicaQualified
Oct 202557.2%32.8%5.8%3.4%0.8%
Nov 202558.3%32.9%4.8%3.4%0.66%
Dec 202561.9%28.6%5.8%2.9%0.75%
Jan 202661.3%29.4%5.6%3.1%0.61%
Feb 202656.8%32.8%6.2%3.5%0.68%
Mar 202664.1%24.1%8%3%0.81%
Apr 202662.5%25.3%8%3.1%1%
May 202657.8%26.9%11.5%2.8%0.94%
Jun 202654.3%24.9%15.6%3.9%1.3%
Jul 202656.7%26%11.9%4.1%1.3%
Aug 202659.8%23.4%12.1%3.1%1.6%
Sep 2026—————

  1. 1.Tidio

    59.8%

    held 1st · 29.7K estimated branded searches · -2% vs prior month · +3 points

  2. 2.Landbot

    23.4%

    held 2nd · 11.6K estimated branded searches · -16.1% vs prior month · -2.5 points

  3. 3.Intercom

    12.1%

    held 3rd · 6K estimated branded searches · -5.5% vs prior month · +0.2 points

  4. 4.Conversica

    3.1%

    held 4th · 1.5K estimated branded searches · -29.5% vs prior month · -1 points

  5. 5.Qualified

    1.6%

    held 5th · 810 estimated branded searches · +12.5% vs prior month · +0.3 points

Compare search popularity between Intercom and its closest rivals

How has branded search demand for Intercom changed worldwide over the last 12 months?

  • Across the 11 months ending August 2026, estimated monthly branded searches for Intercom worldwide rose from 5.5K to 6K.
  • Across the 11 months ending August 2026, Intercom’s estimated Share of Search among conversational marketing platforms worldwide increased from 5.8% to 12.1%.
  • Across the 11 months ending August 2026, Intercom’s estimated Share of Search among conversational marketing platforms worldwide peaked at 15.6% in June 2026 and was lowest at 4.8% in November 2025.

How did search popularity change for conversational marketing platforms worldwide in August 2026?

  1. In August 2026, Tidio gained estimated Share of Search among conversational marketing platforms worldwide, from 56.7% to 59.8%.

  2. In August 2026, Landbot lost estimated Share of Search among conversational marketing platforms worldwide, from 26% to 23.4%.

  3. In August 2026, Conversica lost estimated Share of Search among conversational marketing platforms worldwide, from 4.1% to 3.1%.

  4. Qualified’s estimated Share of Search among conversational marketing platforms worldwide has gained ground for 3 months in a row, from 0.94% to 1.6% in August 2026.

  5. Estimated monthly branded searches for Intercom worldwide rose 10.3% over 11 measured months, from 5.5K to 6K in August 2026.

Which customer support platforms compete with Intercom?

Intercom against customer support platforms worldwide, by month

Share of Search by month for Zendesk, Freshdesk, Tidio, Help Scout, Crisp, Intercom. The figures are in the table below the chart.

View monthly share of search table
MonthZendeskFreshdeskTidioHelp ScoutCrispIntercomGorgias
Oct 202562.8%18.8%9%7%1.2%0.92%0.36%
Nov 202562.1%18.6%10.9%5.7%1.4%0.89%0.44%
Dec 202563.9%19.2%9.4%4.8%1.2%0.88%0.65%
Jan 202667.2%16.6%9.7%4.1%0.88%0.89%0.61%
Feb 202667%16.5%9.8%4.1%0.89%1.1%0.68%
Mar 202668.1%15.3%10.5%3.5%0.91%1.3%0.47%
Apr 202662.1%15.4%13.2%5.7%1.2%1.7%0.65%
May 202668.9%14%10%3.6%0.94%2%0.6%
Jun 202665.6%16.3%7.9%5.1%2.3%2.3%0.68%
Jul 202666.5%16.5%8.1%5.1%1.3%1.7%0.86%
Aug 202665%16.2%7.7%6%2.7%1.6%0.84%
Sep 2026———————

  1. 1.Zendesk

    65%

    held 1st · 249K estimated branded searches · -0.04% vs prior month · -1.5 points

  2. 2.Freshdesk

    16.2%

    held 2nd · 62.1K estimated branded searches · +0.49% vs prior month · -0.3 points

  3. 3.Tidio

    7.7%

    held 3rd · 29.7K estimated branded searches · -2% vs prior month · -0.3 points

  4. 4.Help Scout

    6%

    held 4th · 23.1K estimated branded searches · +20.8% vs prior month · +0.9 points

  5. 5.Crisp

    2.7%

    moved from 6th to 5th · 10.4K estimated branded searches · +108% vs prior month · +1.4 points

  6. 6.Intercom

    1.6%

    moved from 5th to 6th · 6K estimated branded searches · -5.5% vs prior month · -0.1 points

  7. 7.Gorgias

    0.84%

    held 7th · 3.2K estimated branded searches · 0% vs prior month · 0 points

Compare search popularity between Intercom and its closest rivals

How has branded search demand for Intercom changed worldwide over the last 12 months?

  • Across the 11 months ending August 2026, Intercom’s estimated Share of Search among customer support platforms worldwide increased from 0.92% to 1.6%.
  • Across the 11 months ending August 2026, Intercom’s estimated Share of Search among customer support platforms worldwide peaked at 2.3% in June 2026 and was lowest at 0.88% in December 2025.

How did search popularity change for customer support platforms worldwide in August 2026?

  1. In August 2026, Crisp overtook Intercom to rank 5th among customer support platforms worldwide, at 2.7%.

  2. In August 2026, Help Scout gained estimated Share of Search among customer support platforms worldwide, from 5.1% to 6%.

  3. In August 2026, Zendesk lost estimated Share of Search among customer support platforms worldwide, from 66.5% to 65%.

  4. Estimated monthly branded searches for Gorgias worldwide rose 49.1% over 11 measured months, from 2.2K to 3.2K in August 2026.

  5. Estimated monthly branded searches for Intercom worldwide rose 10.3% over 11 measured months, from 5.5K to 6K in August 2026.

  6. Estimated monthly branded searches for Tidio worldwide fell 44.5% over 11 measured months, from 53.5K to 29.7K in August 2026.

How is Intercom measured?

Brandwave collects information about searches that people make online using Intercom’s name. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brand is growing, holding steady, or fading.

6 branded search terms

  • intercom conversational marketing
  • intercom customer support
  • intercom fin
  • intercom fin ai
  • intercom website chat
  • intercom.com

Do you work for Intercom? To request corrections or removal please contact us via our support page and we will be happy to assist.

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