Chatbase vs Intercom:Which is more popular?
In September 2026, Chatbase had more branded searches than Intercom among chatbot builders worldwide. Chatbase had about 27,100 branded searches, while Intercom had 4,400. Chatbase made up 3.3% of all chatbot builder searches we track, and Intercom accounted for 0.53%. When we asked ChatGPT and Google AI Overviews about chatbot builders, Chatbase and Intercom each appeared in two of the five answers. Chatbase was mentioned before Intercom in two out of three answers.
Who do people search for more?
Chatbase, about 6 searches for every 1 for Intercom
Who does AI mention more?
Both were mentioned in 2 of 5 answers.
Who does AI recommend more?
Chatbase, named ahead of Intercom in 2 of 3 answers
Follow Chatbase vs Intercom and get free monthly updates on what changed
By continuing you'll get index updates and occasional product news from Brandwave. Unsubscribe any time. Privacy
Top chatbot builders in ChatGPT and Google AI Overviews
In three ChatGPT questions and two Google AI Overviews, Chatbase and Intercom were each mentioned in two out of five: in two of the three ChatGPT answers, but not in either of the two Google AI Overviews. Chatbase was listed before Intercom in two out of three answers.
Most recommended by AI
Brands get a higher ranking if they are mentioned earlier in the answers.
Mentioned by AI
Each dot is one answer, filled in when that answer mentions the brand.
Tidio3 of 5Named in 3 of 3 ChatGPT answersNamed in 0 of 2 Google answers
Manychat2 of 5Named in 2 of 3 ChatGPT answersNamed in 0 of 2 Google answers
Botpress2 of 5Named in 2 of 3 ChatGPT answersNamed in 0 of 2 Google answers- Chatbase2 of 5Named in 2 of 3 ChatGPT answersNamed in 0 of 2 Google answers
Voiceflow2 of 5Named in 2 of 3 ChatGPT answersNamed in 0 of 2 Google answers
Intercom2 of 5Named in 2 of 3 ChatGPT answersNamed in 0 of 2 Google answers
LiveChat1 of 5Named in 0 of 3 ChatGPT answersNamed in 1 of 2 Google answers
Chatfuel0 of 5Named in 0 of 3 ChatGPT answersNamed in 0 of 2 Google answers
Landbot0 of 5Named in 0 of 3 ChatGPT answersNamed in 0 of 2 Google answers
Drift0 of 5Named in 0 of 3 ChatGPT answersNamed in 0 of 2 Google answers
See every answer about chatbot builders
5 answers
Asked ChatGPT
“Which chatbot builder should I use?”
Asked ChatGPT
“What are the best chatbot builders?”
Asked ChatGPT
“What's the best chatbot builder for customer support?”
Searched Google, AI Overview
“chatbot builder”
Searched Google, AI Overview
“customer service chatbot”
Brands are shown in the order each answer named them. The survey took place in the United States on October 20, 2026.
Is Chatbase or Intercom more popular in search?
This chart shows how often people search Google for Chatbase and Intercom by name. Each line represents a brand's share of searches for all ten chatbot builders we track, month by month, from English-language searches worldwide.
Share of searches by month for Chatbase, Intercom. The figures are in the table below the chart.
View monthly share of searches table
| Month | Manychat | Botpress | Chatbase | Tidio | Voiceflow | Chatfuel | Landbot | Intercom | LiveChat | Drift |
|---|---|---|---|---|---|---|---|---|---|---|
| Oct 2025 | 71.5% | 7.9% | 4.3% | 5.2% | 4.3% | 2.4% | 3.2% | 0.38% | 0.7% | 0.09% |
| Nov 2025 | 72.8% | 6.6% | 4.3% | 5.3% | 4.4% | 2.5% | 3.2% | 0.26% | 0.58% | 0.06% |
| Dec 2025 | 76.4% | 5.6% | 4.6% | 4.6% | 3.7% | 2.1% | 2.3% | 0.27% | 0.33% | 0.07% |
| Jan 2026 | 77.6% | 5.7% | 3.8% | 4.6% | 3.1% | 2.1% | 2.4% | 0.27% | 0.34% | 0.06% |
| Feb 2026 | 74.4% | 6.7% | 4.4% | 4.4% | 3.7% | 2.1% | 2.8% | 0.32% | 1.1% | 0.06% |
| Mar 2026 | 76.6% | 5.6% | 4.6% | 4.6% | 3.1% | 2.1% | 2% | 0.41% | 0.92% | 0.08% |
| Apr 2026 | 76.7% | 5.6% | 5.6% | 4.6% | 3.1% | 1.7% | 2% | 0.41% | 0.27% | 0.04% |
| May 2026 | 79% | 5.8% | 3.9% | 3.9% | 2.6% | 1.8% | 2% | 0.63% | 0.34% | 0.05% |
| Jun 2026 | 78.2% | 5.8% | 3.8% | 3.8% | 3.2% | 1.7% | 1.9% | 0.94% | 0.51% | 0.05% |
| Jul 2026 | 79.9% | 6% | 3.9% | 3.2% | 2.7% | 1.8% | 1.6% | 0.52% | 0.28% | 0.07% |
| Aug 2026 | 80.1% | 6% | 3.9% | 3.2% | 2.7% | 1.8% | 1.4% | 0.52% | 0.34% | 0.05% |
| Sep 2026 | 82% | 5% | 3.3% | 3.3% | 2.2% | 1.8% | 1.7% | 0.53% | 0.12% | 0.05% |
How has the Chatbase and Intercom comparison changed over the last 12 months?
3 findings
- Chatbase was ahead of Intercom in every measured month of the 12 months ending September 2026.
- Across the 12 months ending September 2026, Chatbase’s share of searches among chatbot builders worldwide moved from 4.3% to 3.3%, and its estimated monthly branded searches moved from 40.5K to 27.1K.
- Across the 12 months ending September 2026, Intercom’s share of searches among chatbot builders worldwide moved from 0.38% to 0.53%, and its estimated monthly branded searches moved from 3.6K to 4.4K.
How did search popularity change for chatbot builders worldwide in September 2026?
2 changes
In September 2026, Chatbase lost share of searches among chatbot builders worldwide, from 3.9% to 3.3%.
Estimated monthly branded searches for Intercom worldwide rose 22.2% over 12 measured months, from 3.6K to 4.4K in September 2026.
How are branded searches counted?
2 search terms
Brandwave collects information about searches that people make online using Chatbase’s and Intercom’s names. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brands is growing, holding steady, or fading.
Other head-to-heads among chatbot builders
Put your own brand in this comparison
Brandwave tracks your branded demand next to the rival you actually watch, with your campaigns, spend and outcomes on the same timeline.