Brandwave

How popular isIntercom?

In September 2026, people searched for Intercom by name about 7,050 times worldwide, a 24.1% increase from the previous year. These searches made up 0.53% of all global chatbot builder searches, placing Intercom eighth out of ten builders. When we asked both ChatGPT and Google AI Overviews about chatbot builders, Intercom appeared in two of the five answers and was the fourth most recommended of the ten.

Search and AI answers in September 2026

Intercom is the eighth most searched of 10 competitors and the fourth most recommended in AI answers.

  1. ManychatShare of searches 82%Mentioned in 2 of 5 AI answersPlace in AI recommendations 5th
  2. BotpressShare of searches 5%Mentioned in 2 of 5 AI answersPlace in AI recommendations 1st
  3. ChatbaseShare of searches 3.3%Mentioned in 2 of 5 AI answersPlace in AI recommendations 2nd
  4. TidioShare of searches 3.3%Mentioned in 3 of 5 AI answersPlace in AI recommendations 3rd
  5. IntercomShare of searches 0.53%Mentioned in 2 of 5 AI answersPlace in AI recommendations 4th

+5 more

Intercom website (opens in a new tab)

Follow Intercom and get free monthly updates on what changed

By continuing you'll get index updates and occasional product news from Brandwave. Unsubscribe any time. Privacy

Top chatbot builders in ChatGPT and Google AI Overviews

In three ChatGPT questions and two Google AI Overviews, Intercom was mentioned in two out of five: in two of the three ChatGPT answers, but not in either of the two Google AI Overviews. Intercom is the fourth most recommended of the ten.

Most recommended by AI

Brands get a higher ranking if they are mentioned earlier in the answers.

  1. Botpress1st
  2. Chatbase2nd
  3. Tidio3rd
  4. Intercom4th
  5. Manychat5th
  6. Voiceflow6th
  7. Chatfuel–
  8. Landbot–
  9. LiveChat–
  10. Drift–

Mentioned by AI

Each dot is one answer, filled in when that answer mentions the brand.

  • Tidio3 of 5Named in 3 of 3 ChatGPT answersNamed in 0 of 2 Google answers
  • Manychat2 of 5Named in 2 of 3 ChatGPT answersNamed in 0 of 2 Google answers
  • Botpress2 of 5Named in 2 of 3 ChatGPT answersNamed in 0 of 2 Google answers
  • Chatbase2 of 5Named in 2 of 3 ChatGPT answersNamed in 0 of 2 Google answers
  • Voiceflow2 of 5Named in 2 of 3 ChatGPT answersNamed in 0 of 2 Google answers
  • Intercom2 of 5Named in 2 of 3 ChatGPT answersNamed in 0 of 2 Google answers
  • LiveChat1 of 5Named in 0 of 3 ChatGPT answersNamed in 1 of 2 Google answers
  • Chatfuel0 of 5Named in 0 of 3 ChatGPT answersNamed in 0 of 2 Google answers
  • Landbot0 of 5Named in 0 of 3 ChatGPT answersNamed in 0 of 2 Google answers
  • Drift0 of 5Named in 0 of 3 ChatGPT answersNamed in 0 of 2 Google answers

See every answer about chatbot builders

5 answers

Not named in any answer:

Brands are shown in the order each answer named them. The survey took place in the United States on October 20, 2026.

Which chatbot builders compete with Intercom?

Intercom against chatbot builders worldwide, by month

Share of searches by month for Manychat, Botpress, Chatbase, Tidio, Voiceflow, Intercom. The figures are in the table below the chart.

View monthly share of searches table
MonthManychatBotpressChatbaseTidioVoiceflowChatfuelLandbotIntercomLiveChatDrift
Oct 202571.5%7.9%4.3%5.2%4.3%2.4%3.2%0.38%0.7%0.09%
Nov 202572.8%6.6%4.3%5.3%4.4%2.5%3.2%0.26%0.58%0.06%
Dec 202576.4%5.6%4.6%4.6%3.7%2.1%2.3%0.27%0.33%0.07%
Jan 202677.6%5.7%3.8%4.6%3.1%2.1%2.4%0.27%0.34%0.06%
Feb 202674.4%6.7%4.4%4.4%3.7%2.1%2.8%0.32%1.1%0.06%
Mar 202676.6%5.6%4.6%4.6%3.1%2.1%2%0.41%0.92%0.08%
Apr 202676.7%5.6%5.6%4.6%3.1%1.7%2%0.41%0.27%0.04%
May 202679%5.8%3.9%3.9%2.6%1.8%2%0.63%0.34%0.05%
Jun 202678.2%5.8%3.8%3.8%3.2%1.7%1.9%0.94%0.51%0.05%
Jul 202679.9%6%3.9%3.2%2.7%1.8%1.6%0.52%0.28%0.07%
Aug 202680.1%6%3.9%3.2%2.7%1.8%1.4%0.52%0.34%0.05%
Sep 202682%5%3.3%3.3%2.2%1.8%1.7%0.53%0.12%0.05%

  1. 1.Manychat

    82%

    Held 1st. 676K estimated branded searches, -0.05% vs prior month. Share +1.9 points.

  2. 2.Botpress

    5%

    Held 2nd. 41.4K estimated branded searches, -18.6% vs prior month. Share -1 points.

  3. 3.Chatbase

    3.3%

    Held 3rd. 27.1K estimated branded searches, -18.1% vs prior month. Share -0.6 points.

  4. 4.Tidio

    3.3%

    Held 4th. 27.1K estimated branded searches, 0% vs prior month. Share +0.1 points.

  5. 5.Voiceflow

    2.2%

    Held 5th. 18.4K estimated branded searches, -19.3% vs prior month. Share -0.5 points.

  6. 6.Chatfuel

    1.8%

    Held 6th. 15.1K estimated branded searches, 0% vs prior month. Share 0 points.

  7. 7.Landbot

    1.7%

    Held 7th. 13.8K estimated branded searches, +18.3% vs prior month. Share +0.3 points.

  8. 8.Intercom

    0.53%

    Held 8th. 4.4K estimated branded searches, 0% vs prior month. Share 0 points.

  9. 9.LiveChat

    0.12%

    Held 9th. 1K estimated branded searches, -65.5% vs prior month. Share -0.2 points.

  10. 10.Drift

    0.05%

    Held 10th. 390 estimated branded searches, 0% vs prior month. Share 0 points.

Compare popularity between Intercom and its closest rivals

Every comparison with Intercom

29 comparisons

How has branded search demand for Intercom changed worldwide over the last 12 months?

2 findings
  • Across the 12 months ending September 2026, estimated monthly branded searches for Intercom worldwide rose from 5.7K to 7K.
  • Across the 12 months ending September 2026, Intercom rose from 9th to 8th among chatbot builders worldwide.

How did search popularity change for chatbot builders worldwide in September 2026?

6 changes

  1. In September 2026, Manychat gained share of searches among chatbot builders worldwide, from 80.1% to 82%.

  2. In September 2026, Botpress lost share of searches among chatbot builders worldwide, from 6% to 5%.

  3. In September 2026, Chatbase lost share of searches among chatbot builders worldwide, from 3.9% to 3.3%.

  4. Voiceflow’s share of searches among chatbot builders worldwide has lost ground for 3 months in a row, from 3.2% to 2.2% in September 2026.

  5. Estimated monthly branded searches for Intercom worldwide rose 22.2% over 12 measured months, from 3.6K to 4.4K in September 2026.

  6. Estimated monthly branded searches for LiveChat worldwide fell 84.8% over 12 measured months, from 6.6K to 1K in September 2026.

How are Intercom’s branded searches counted?

5 search terms

Brandwave collects information about searches that people make online using Intercom’s name. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brand is growing, holding steady, or fading.

  • intercom conversational marketing
  • intercom fin
  • intercom fin ai
  • intercom help desk
  • intercom messenger

Do you work for Intercom? To request corrections or removal please contact us via our support page and we will be happy to assist.

How the Brand Demand Index is measured

Where does Intercom compete?

Intercom is ranked in 11 competitor sets. Each share is worked out among that set's brands, so it differs from set to set.
Competitor setRankShare of searchesRanking
Business messaging platforms11th of 11<0.01%Show ranking
Omnichannel messaging platforms8th of 100.44%Show ranking
Chatbot builders8th of 100.53%Shown above
Help desk software7th of 70.23%Show ranking
Customer support platforms6th of 70.83%Show ranking
Omnichannel support platforms6th of 70.94%Show ranking
Customer knowledge base platforms7th of 90.35%Show ranking
Live chat platforms9th of 9<0.01%Show ranking
Customer engagement platforms10th of 10<0.01%Show ranking
In app messaging platforms8th of 90.22%Show ranking
Conversational marketing platforms7th of 70.02%Show ranking
Creator with pink hair and a pink jacket

Is Intercom your brand?

Put your own campaigns, spend and outcomes next to this demand line, so you can see which of your marketing lined up with the movements above.

Start free