Chatfuel vs Intercom:Which is more popular?
In September 2026, Chatfuel had more branded searches than Intercom among chatbot builders worldwide. Chatfuel had about 15,100 branded searches, while Intercom had 4,400. Chatfuel made up 1.8% of all chatbot builder searches we track, and Intercom accounted for 0.53%. When we asked ChatGPT and Google AI Overviews about chatbot builders, Intercom appeared in two of the five answers and Chatfuel in none.
Who do people search for more?
Chatfuel, about 3 searches for every 1 for Intercom
Who does AI mention more?
Intercom, mentioned in 2 of 5 answers, Chatfuel in 0
Who does AI recommend more?
Intercom, the only one of the two named
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Top chatbot builders in ChatGPT and Google AI Overviews
In three ChatGPT questions and two Google AI Overviews, Intercom was mentioned in two out of five: in two of the three ChatGPT answers, but not in either of the two Google AI Overviews. Chatfuel did not appear in any of the five answers.
Most recommended by AI
Brands get a higher ranking if they are mentioned earlier in the answers.
Mentioned by AI
Each dot is one answer, filled in when that answer mentions the brand.
Tidio3 of 5Named in 3 of 3 ChatGPT answersNamed in 0 of 2 Google answers
Manychat2 of 5Named in 2 of 3 ChatGPT answersNamed in 0 of 2 Google answers
Botpress2 of 5Named in 2 of 3 ChatGPT answersNamed in 0 of 2 Google answers
Chatbase2 of 5Named in 2 of 3 ChatGPT answersNamed in 0 of 2 Google answers
Voiceflow2 of 5Named in 2 of 3 ChatGPT answersNamed in 0 of 2 Google answers- Intercom2 of 5Named in 2 of 3 ChatGPT answersNamed in 0 of 2 Google answers
LiveChat1 of 5Named in 0 of 3 ChatGPT answersNamed in 1 of 2 Google answers- Chatfuel0 of 5Named in 0 of 3 ChatGPT answersNamed in 0 of 2 Google answers
Landbot0 of 5Named in 0 of 3 ChatGPT answersNamed in 0 of 2 Google answers
Drift0 of 5Named in 0 of 3 ChatGPT answersNamed in 0 of 2 Google answers
See every answer about chatbot builders
5 answers
Asked ChatGPT
“Which chatbot builder should I use?”
Asked ChatGPT
“What are the best chatbot builders?”
Asked ChatGPT
“What's the best chatbot builder for customer support?”
Searched Google, AI Overview
“chatbot builder”
Searched Google, AI Overview
“customer service chatbot”
Brands are shown in the order each answer named them. The survey took place in the United States on October 20, 2026.
Is Chatfuel or Intercom more popular in search?
This chart shows how often people search Google for Chatfuel and Intercom by name. Each line represents a brand's share of searches for all ten chatbot builders we track, month by month, from English-language searches worldwide.
Share of searches by month for Chatfuel, Intercom. The figures are in the table below the chart.
View monthly share of searches table
| Month | Manychat | Botpress | Chatbase | Tidio | Voiceflow | Chatfuel | Landbot | Intercom | LiveChat | Drift |
|---|---|---|---|---|---|---|---|---|---|---|
| Oct 2025 | 71.5% | 7.9% | 4.3% | 5.2% | 4.3% | 2.4% | 3.2% | 0.38% | 0.7% | 0.09% |
| Nov 2025 | 72.8% | 6.6% | 4.3% | 5.3% | 4.4% | 2.5% | 3.2% | 0.26% | 0.58% | 0.06% |
| Dec 2025 | 76.4% | 5.6% | 4.6% | 4.6% | 3.7% | 2.1% | 2.3% | 0.27% | 0.33% | 0.07% |
| Jan 2026 | 77.6% | 5.7% | 3.8% | 4.6% | 3.1% | 2.1% | 2.4% | 0.27% | 0.34% | 0.06% |
| Feb 2026 | 74.4% | 6.7% | 4.4% | 4.4% | 3.7% | 2.1% | 2.8% | 0.32% | 1.1% | 0.06% |
| Mar 2026 | 76.6% | 5.6% | 4.6% | 4.6% | 3.1% | 2.1% | 2% | 0.41% | 0.92% | 0.08% |
| Apr 2026 | 76.7% | 5.6% | 5.6% | 4.6% | 3.1% | 1.7% | 2% | 0.41% | 0.27% | 0.04% |
| May 2026 | 79% | 5.8% | 3.9% | 3.9% | 2.6% | 1.8% | 2% | 0.63% | 0.34% | 0.05% |
| Jun 2026 | 78.2% | 5.8% | 3.8% | 3.8% | 3.2% | 1.7% | 1.9% | 0.94% | 0.51% | 0.05% |
| Jul 2026 | 79.9% | 6% | 3.9% | 3.2% | 2.7% | 1.8% | 1.6% | 0.52% | 0.28% | 0.07% |
| Aug 2026 | 80.1% | 6% | 3.9% | 3.2% | 2.7% | 1.8% | 1.4% | 0.52% | 0.34% | 0.05% |
| Sep 2026 | 82% | 5% | 3.3% | 3.3% | 2.2% | 1.8% | 1.7% | 0.53% | 0.12% | 0.05% |
How has the Chatfuel and Intercom comparison changed over the last 12 months?
3 findings
- Chatfuel was ahead of Intercom in every measured month of the 12 months ending September 2026.
- Across the 12 months ending September 2026, Chatfuel’s share of searches among chatbot builders worldwide moved from 2.4% to 1.8%, and its estimated monthly branded searches moved from 23K to 15.1K.
- Across the 12 months ending September 2026, Intercom’s share of searches among chatbot builders worldwide moved from 0.38% to 0.53%, and its estimated monthly branded searches moved from 3.6K to 4.4K.
How did search popularity change for chatbot builders worldwide in September 2026?
2 changes
How are branded searches counted?
6 search terms
Brandwave collects information about searches that people make online using Chatfuel’s and Intercom’s names. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brands is growing, holding steady, or fading.
Other head-to-heads among chatbot builders
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