Brandwave

Intercom vs Respond.io:Which is more popular?

In September 2026, Respond.io had more branded searches than Intercom among omnichannel messaging platforms worldwide. Respond.io had about 96,300 branded searches, while Intercom had 5,440. Respond.io made up 7.8% of all omnichannel messaging platform searches we track, and Intercom accounted for 0.44%. When we asked ChatGPT and Google AI Overviews about omnichannel messaging platforms, Intercom appeared in four of the five answers and Respond.io in one. Intercom was mentioned before Respond.io in every answer that named either.

Among omnichannel messaging platforms worldwide in September 2026

Who do people search for more?

Respond.io, about 18 searches for every 1 for Intercom

Respond.io 96.3K searchesIntercom 5.4K searches

Who does AI mention more?

Intercom, mentioned in 4 of 5 answers, Respond.io in 1

Intercom in 4 of 5Respond.io in 1 of 5

Who does AI recommend more?

Intercom, named ahead of Respond.io in 4 of 4 answers

Intercom first in 4Respond.io never first

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Top omnichannel messaging platforms in ChatGPT and Google AI Overviews

In three ChatGPT questions and two Google AI Overviews, Intercom was mentioned in four out of five: in all three ChatGPT answers and in one of the two Google AI Overviews. Respond.io was mentioned in one out of five: not in any of the three ChatGPT answers, but in one of the two Google AI Overviews. Intercom was listed before Respond.io in every answer that named either.

Most recommended by AI

Brands get a higher ranking if they are mentioned earlier in the answers.

  1. Zendesk1st
  2. Intercom2nd
  3. Salesforce3rd
  4. Freshdesk Omni4th
  5. Twilio5th
  6. Respond.io6th
  7. Kommo–
  8. Chatwoot–
  9. Trengo–
  10. Re:amaze–

Mentioned by AI

Each dot is one answer, filled in when that answer mentions the brand.

  • Zendesk5 of 5Named in 3 of 3 ChatGPT answersNamed in 2 of 2 Google answers
  • Intercom4 of 5Named in 3 of 3 ChatGPT answersNamed in 1 of 2 Google answers
  • Twilio3 of 5Named in 3 of 3 ChatGPT answersNamed in 0 of 2 Google answers
  • Salesforce3 of 5Named in 2 of 3 ChatGPT answersNamed in 1 of 2 Google answers
  • Freshdesk Omni3 of 5Named in 3 of 3 ChatGPT answersNamed in 0 of 2 Google answers
  • Respond.io1 of 5Named in 0 of 3 ChatGPT answersNamed in 1 of 2 Google answers
  • Kommo0 of 5Named in 0 of 3 ChatGPT answersNamed in 0 of 2 Google answers
  • Chatwoot0 of 5Named in 0 of 3 ChatGPT answersNamed in 0 of 2 Google answers
  • Trengo0 of 5Named in 0 of 3 ChatGPT answersNamed in 0 of 2 Google answers
  • Re:amaze0 of 5Named in 0 of 3 ChatGPT answersNamed in 0 of 2 Google answers

See every answer about omnichannel messaging platforms

5 answers

Not named in any answer:

Brands are shown in the order each answer named them. The survey took place in the United States on October 21, 2026.

Is Intercom or Respond.io more popular in search?

This chart shows how often people search Google for Intercom and Respond.io by name. Each line represents a brand's share of searches for all ten omnichannel messaging platforms we track, month by month, from English-language searches worldwide.

Intercom and Respond.io among omnichannel messaging platforms worldwide, by month

Share of searches by month for Respond.io, Intercom. The figures are in the table below the chart.

View monthly share of searches table
MonthTwilioZendeskKommoRespond.ioChatwootTrengoSalesforceIntercomRe:amazeFreshdesk Omni
Oct 202547%25.8%16%5.3%3.5%1.1%0.68%0.35%0.32%0.09%
Nov 202546.2%25.4%15.8%6.6%3.4%1%0.66%0.31%0.38%0.11%
Dec 202543.5%29.2%14.9%5.7%3.9%1.2%0.62%0.36%0.45%0.13%
Jan 202644%29.5%15.5%4.4%4%1.2%0.66%0.35%0.39%0.08%
Feb 202646.7%25.6%16%5%4.2%1.1%0.67%0.36%0.39%0.08%
Mar 202646.4%25.4%15.8%5.7%4.2%0.87%0.67%0.45%0.32%0.09%
Apr 202652.3%19.2%15%6.4%4.7%0.97%0.5%0.47%0.35%0.1%
May 202648.8%21.8%16.6%6%4.4%0.91%0.46%0.6%0.28%0.09%
Jun 202649.9%22.3%14.3%6.5%4.5%0.93%0.47%0.72%0.28%0.07%
Jul 202652.2%19.1%14.6%6%5.8%0.97%0.59%0.43%0.3%0.08%
Aug 202652.5%19.2%14.7%6.8%4.8%0.8%0.49%0.42%0.29%0.08%
Sep 202644.5%24.4%15.2%7.8%6%0.83%0.52%0.44%0.31%0.08%

How has the Intercom and Respond.io comparison changed over the last 12 months?

3 findings

How did search popularity change for omnichannel messaging platforms worldwide in September 2026?

1 change

  1. In September 2026, Respond.io gained share of searches among omnichannel messaging platforms worldwide, from 6.8% to 7.8%.

How are branded searches counted?

6 search terms

Brandwave collects information about searches that people make online using Intercom’s and Respond.io’s names. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brands is growing, holding steady, or fading.

Intercom

3 branded search terms

  • intercom fin
  • intercom fin ai
  • intercom messenger

Respond.io

3 branded search terms

  • respond.io
  • respond.io app
  • respondio

How the Brand Demand Index is measured

Other head-to-heads among omnichannel messaging platforms

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