Aircall vs Zendesk:Which is searched more?
In September 2026, Zendesk had more branded searches than Aircall among call centre software worldwide. Zendesk had about 301,000 branded searches, while Aircall had 74,000. Zendesk made up 35.1% of all call centre software searches we track, and Aircall accounted for 8.6%. These are worldwide searches for English-language branded terms.
Follow Aircall vs Zendesk and get free monthly updates on what changed
By continuing you'll get index updates and occasional product news from Brandwave. Unsubscribe any time. Privacy
Is Aircall or Zendesk more popular in search?
Compare the platforms contact centres run on. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time.
Share of searches by month for Zendesk, Aircall. The figures are in the table below the chart.
View monthly share of searches table
| Month | Zendesk | 8x8 | Genesys | Aircall | Five9 | CloudTalk | Talkdesk | NICE CXone |
|---|---|---|---|---|---|---|---|---|
| Oct 2025 | 36.7% | 28.5% | 13.4% | 9% | 7.4% | 2.2% | 2.2% | 0.66% |
| Nov 2025 | 36.3% | 28.2% | 13.2% | 8.9% | 7.3% | 2.7% | 2.7% | 0.79% |
| Dec 2025 | 38.8% | 25.5% | 14.2% | 7.8% | 7.8% | 2.9% | 2.3% | 0.7% |
| Jan 2026 | 37.1% | 23.5% | 11.1% | 16.6% | 6.1% | 2.7% | 2.2% | 0.66% |
| Feb 2026 | 35.4% | 27.5% | 12.9% | 10.6% | 7.1% | 3.2% | 2.6% | 0.77% |
| Mar 2026 | 39.5% | 25.9% | 11.8% | 9.7% | 6.5% | 3.5% | 2.4% | 0.71% |
| Apr 2026 | 31.6% | 30% | 14.1% | 9.5% | 7.7% | 3.5% | 2.8% | 0.84% |
| May 2026 | 37.6% | 24.7% | 13.7% | 9.2% | 7.5% | 4.1% | 2.3% | 0.82% |
| Jun 2026 | 41.2% | 18.1% | 15% | 10.1% | 8.3% | 3.7% | 2.5% | 1.1% |
| Jul 2026 | 37.8% | 16.7% | 16.9% | 11.4% | 9.3% | 4.2% | 2.8% | 1% |
| Aug 2026 | 35.6% | 23.4% | 15.9% | 8.8% | 8.8% | 3.9% | 2.6% | 0.95% |
| Sep 2026 | 35.1% | 27.3% | 15.7% | 8.6% | 7% | 3.2% | 2.1% | 0.94% |
How has the Aircall and Zendesk comparison changed over the last 12 months?
3 findings
- Zendesk was ahead of Aircall in every measured month of the 12 months ending September 2026.
- Across the 12 months ending September 2026, Aircall’s share of searches among call centre software worldwide moved from 9% to 8.6%, and its estimated monthly branded searches moved from 90.5K to 74K.
- Across the 12 months ending September 2026, Zendesk’s share of searches among call centre software worldwide moved from 36.7% to 35.1%, and its estimated monthly branded searches moved from 369K to 301K.
How did search popularity change for call centre software worldwide in September 2026?
2 changes
In September 2026, Zendesk lost share of searches among call centre software worldwide, from 35.6% to 35.1%.
Estimated monthly branded searches for Aircall worldwide fell 18.2% over 12 measured months, from 90.5K to 74K in September 2026.
How are branded searches counted?
3 search terms
Brandwave collects information about searches that people make online using Aircall’s and Zendesk’s names. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brands is growing, holding steady, or fading.
Other head-to-heads among call centre software
Put your own brand in this comparison
Brandwave tracks your branded demand next to the rival you actually watch, with your campaigns, spend and outcomes on the same timeline.