Brandwave

How popular isZendesk?

In September 2026, people searched for Zendesk by name about 304,000 times worldwide, an 18.6% decrease from the previous year. These searches made up 35.1% of all global call centre software searches, placing Zendesk first out of eight brands. When we asked both ChatGPT and Google AI Overviews about call centre software, Zendesk appeared in three of the five answers and was the fourth most recommended of the eight.

Search and AI answers in September 2026

Zendesk is the most searched of 8 competitors and the fourth most recommended in AI answers.

  1. ZendeskShare of searches 35.1%Mentioned in 3 of 5 AI answersPlace in AI recommendations 4th
  2. 8x8Share of searches 27.3%Mentioned in 0 of 5 AI answersPlace in AI recommendations –
  3. GenesysShare of searches 15.7%Mentioned in 5 of 5 AI answersPlace in AI recommendations 1st
  4. AircallShare of searches 8.6%Mentioned in 2 of 5 AI answersPlace in AI recommendations 7th
  5. Five9Share of searches 7%Mentioned in 3 of 5 AI answersPlace in AI recommendations 6th

+3 more

Zendesk website (opens in a new tab)

Follow Zendesk and get free monthly updates on what changed

By continuing you'll get index updates and occasional product news from Brandwave. Unsubscribe any time. Privacy

Top call centre software in ChatGPT and Google AI Overviews

In three ChatGPT questions and two Google AI Overviews, Zendesk was mentioned in three out of five: in two of the three ChatGPT answers and in one of the two Google AI Overviews. Zendesk is the fourth most recommended of the eight.

Most recommended by AI

Brands get a higher ranking if they are mentioned earlier in the answers.

  1. Genesys1st
  2. Talkdesk2nd
  3. CloudTalk3rd
  4. Zendesk4th
  5. NICE CXone5th
  6. Five96th
  7. Aircall7th
  8. 8x8–

Mentioned by AI

Each dot is one answer, filled in when that answer mentions the brand.

  • Genesys5 of 5Named in 3 of 3 ChatGPT answersNamed in 2 of 2 Google answers
  • CloudTalk4 of 5Named in 3 of 3 ChatGPT answersNamed in 1 of 2 Google answers
  • Talkdesk4 of 5Named in 2 of 3 ChatGPT answersNamed in 2 of 2 Google answers
  • Zendesk3 of 5Named in 2 of 3 ChatGPT answersNamed in 1 of 2 Google answers
  • Five93 of 5Named in 3 of 3 ChatGPT answersNamed in 0 of 2 Google answers
  • Aircall2 of 5Named in 2 of 3 ChatGPT answersNamed in 0 of 2 Google answers
  • NICE CXone2 of 5Named in 1 of 3 ChatGPT answersNamed in 1 of 2 Google answers
  • 8x80 of 5Named in 0 of 3 ChatGPT answersNamed in 0 of 2 Google answers

See every answer about call centre software

5 answers

Not named in any answer:

Brands are shown in the order each answer named them. The survey took place in the United States on October 20, 2026.

Which call centre software compete with Zendesk?

Zendesk against call centre software worldwide, by month

Share of searches by month for Zendesk, 8x8, Genesys, Aircall, Five9, CloudTalk, Talkdesk. The figures are in the table below the chart.

View monthly share of searches table
MonthZendesk8x8GenesysAircallFive9CloudTalkTalkdeskNICE CXone
Oct 202536.7%28.5%13.4%9%7.4%2.2%2.2%0.66%
Nov 202536.3%28.2%13.2%8.9%7.3%2.7%2.7%0.79%
Dec 202538.8%25.5%14.2%7.8%7.8%2.9%2.3%0.7%
Jan 202637.1%23.5%11.1%16.6%6.1%2.7%2.2%0.66%
Feb 202635.4%27.5%12.9%10.6%7.1%3.2%2.6%0.77%
Mar 202639.5%25.9%11.8%9.7%6.5%3.5%2.4%0.71%
Apr 202631.6%30%14.1%9.5%7.7%3.5%2.8%0.84%
May 202637.6%24.7%13.7%9.2%7.5%4.1%2.3%0.82%
Jun 202641.2%18.1%15%10.1%8.3%3.7%2.5%1.1%
Jul 202637.8%16.7%16.9%11.4%9.3%4.2%2.8%1%
Aug 202635.6%23.4%15.9%8.8%8.8%3.9%2.6%0.95%
Sep 202635.1%27.3%15.7%8.6%7%3.2%2.1%0.94%

  1. 1.Zendesk

    35.1%

    Held 1st. 301K estimated branded searches, +22.3% vs prior month. Share -0.5 points.

  2. 2.8x8

    27.3%

    Held 2nd. 234K estimated branded searches, +44.4% vs prior month. Share +3.8 points.

  3. 3.Genesys

    15.7%

    Held 3rd. 135K estimated branded searches, +22.7% vs prior month. Share -0.2 points.

  4. 4.Aircall

    8.6%

    Held 4th. 74K estimated branded searches, +22.3% vs prior month. Share -0.1 points.

  5. 5.Five9

    7%

    Held 5th. 60.5K estimated branded searches, 0% vs prior month. Share -1.7 points.

  6. 6.CloudTalk

    3.2%

    Held 6th. 27.1K estimated branded searches, 0% vs prior month. Share -0.8 points.

  7. 7.Talkdesk

    2.1%

    Held 7th. 18.1K estimated branded searches, 0% vs prior month. Share -0.5 points.

  8. 8.NICE CXone

    0.94%

    Held 8th. 8.1K estimated branded searches, +22.7% vs prior month. Share 0 points.

Compare popularity between Zendesk and its closest rivals

Every comparison with Zendesk

53 comparisons

How has branded search demand for Zendesk changed worldwide over the last 12 months?

3 findings
  • Across the 12 months ending September 2026, estimated monthly branded searches for Zendesk worldwide fell from 373K to 304K.
  • Across the 12 months ending September 2026, Zendesk’s share of searches among call centre software worldwide decreased from 36.7% to 35.1%.
  • Across the 12 months ending September 2026, Zendesk’s share of searches among call centre software worldwide peaked at 41.2% in June 2026 and was lowest at 31.6% in April 2026.

How did search popularity change for call centre software worldwide in September 2026?

6 changes

  1. In September 2026, 8x8 gained share of searches among call centre software worldwide, from 23.4% to 27.3%.

  2. In September 2026, Five9 lost share of searches among call centre software worldwide, from 8.8% to 7%.

  3. In September 2026, CloudTalk lost share of searches among call centre software worldwide, from 3.9% to 3.2%.

  4. In September 2026, Zendesk lost share of searches among call centre software worldwide, from 35.6% to 35.1%.

  5. In September 2026, Talkdesk lost share of searches among call centre software worldwide, from 2.6% to 2.1%.

  6. Estimated monthly branded searches for NICE CXone worldwide rose 22.7% over 12 measured months, from 6.6K to 8.1K in September 2026.

How are Zendesk’s branded searches counted?

3 search terms

Brandwave collects information about searches that people make online using Zendesk’s name. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brand is growing, holding steady, or fading.

  • zendesk
  • zendesk ai
  • zendesk suite

Do you work for Zendesk? To request corrections or removal please contact us via our support page and we will be happy to assist.

How the Brand Demand Index is measured

Where does Zendesk compete?

Zendesk is ranked in 12 competitor sets. Each share is worked out among that set's brands, so it differs from set to set.
Competitor setRankShare of searchesRanking
Business messaging platforms5th of 112.4%Show ranking
Self service portals4th of 65.8%Show ranking
Omnichannel messaging platforms2nd of 1024.4%Show ranking
IT service management platforms2nd of 1034.4%Show ranking
Call centre software1st of 835.1%Shown above
Service desk software2nd of 737.8%Show ranking
Help desk software1st of 744.1%Show ranking
AI customer support tools1st of 848.1%Show ranking
Customer support platforms1st of 749.3%Show ranking
Omnichannel support platforms1st of 752.5%Show ranking
Customer knowledge base platforms1st of 965.6%Show ranking
Live chat platforms1st of 969.2%Show ranking
Creator with pink hair and a pink jacket

Is Zendesk your brand?

Put your own campaigns, spend and outcomes next to this demand line, so you can see which of your marketing lined up with the movements above.

Start free