Genesys vs Zendesk:Which is more popular?
In September 2026, Zendesk had more branded searches than Genesys among call centre software worldwide. Zendesk had about 301,000 branded searches, while Genesys had 135,000. Zendesk made up 35.1% of all call centre software searches we track, and Genesys accounted for 15.7%. When we asked ChatGPT and Google AI Overviews about call centre software, Genesys appeared in all five answers and Zendesk in three. Genesys was mentioned before Zendesk in four out of five answers.
Who do people search for more?
Zendesk, about 2 searches for every 1 for Genesys
Who does AI mention more?
Genesys, mentioned in every answer we collected
Who does AI recommend more?
Genesys, named ahead of Zendesk in 4 of 5 answers
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Top call centre software in ChatGPT and Google AI Overviews
In three ChatGPT questions and two Google AI Overviews, Genesys appeared in all five answers. Zendesk was mentioned in three out of five: in two of the three ChatGPT answers and in one of the two Google AI Overviews. Genesys was listed before Zendesk in four out of five answers.
Most recommended by AI
Brands get a higher ranking if they are mentioned earlier in the answers.
Mentioned by AI
Each dot is one answer, filled in when that answer mentions the brand.
- Genesys5 of 5Named in 3 of 3 ChatGPT answersNamed in 2 of 2 Google answers
CloudTalk4 of 5Named in 3 of 3 ChatGPT answersNamed in 1 of 2 Google answers
Talkdesk4 of 5Named in 2 of 3 ChatGPT answersNamed in 2 of 2 Google answers- Zendesk3 of 5Named in 2 of 3 ChatGPT answersNamed in 1 of 2 Google answers
Five93 of 5Named in 3 of 3 ChatGPT answersNamed in 0 of 2 Google answers
Aircall2 of 5Named in 2 of 3 ChatGPT answersNamed in 0 of 2 Google answers
NICE CXone2 of 5Named in 1 of 3 ChatGPT answersNamed in 1 of 2 Google answers
8x80 of 5Named in 0 of 3 ChatGPT answersNamed in 0 of 2 Google answers
See every answer about call centre software
5 answers
Asked ChatGPT
“Which call centre platform should I use?”
Asked ChatGPT
“What are the best call centre platforms?”
Asked ChatGPT
“What's the best call centre platform for customer support teams?”
Searched Google, AI Overview
“call centre software”
Searched Google, AI Overview
“cloud call centre software”
Not named in any answer:
Brands are shown in the order each answer named them. The survey took place in the United States on October 20, 2026.
Is Genesys or Zendesk more popular in search?
This chart shows how often people search Google for Genesys and Zendesk by name. Each line represents a brand's share of searches for all eight call centre software we track, month by month, from English-language searches worldwide.
Share of searches by month for Zendesk, Genesys. The figures are in the table below the chart.
View monthly share of searches table
| Month | Zendesk | 8x8 | Genesys | Aircall | Five9 | CloudTalk | Talkdesk | NICE CXone |
|---|---|---|---|---|---|---|---|---|
| Oct 2025 | 36.7% | 28.5% | 13.4% | 9% | 7.4% | 2.2% | 2.2% | 0.66% |
| Nov 2025 | 36.3% | 28.2% | 13.2% | 8.9% | 7.3% | 2.7% | 2.7% | 0.79% |
| Dec 2025 | 38.8% | 25.5% | 14.2% | 7.8% | 7.8% | 2.9% | 2.3% | 0.7% |
| Jan 2026 | 37.1% | 23.5% | 11.1% | 16.6% | 6.1% | 2.7% | 2.2% | 0.66% |
| Feb 2026 | 35.4% | 27.5% | 12.9% | 10.6% | 7.1% | 3.2% | 2.6% | 0.77% |
| Mar 2026 | 39.5% | 25.9% | 11.8% | 9.7% | 6.5% | 3.5% | 2.4% | 0.71% |
| Apr 2026 | 31.6% | 30% | 14.1% | 9.5% | 7.7% | 3.5% | 2.8% | 0.84% |
| May 2026 | 37.6% | 24.7% | 13.7% | 9.2% | 7.5% | 4.1% | 2.3% | 0.82% |
| Jun 2026 | 41.2% | 18.1% | 15% | 10.1% | 8.3% | 3.7% | 2.5% | 1.1% |
| Jul 2026 | 37.8% | 16.7% | 16.9% | 11.4% | 9.3% | 4.2% | 2.8% | 1% |
| Aug 2026 | 35.6% | 23.4% | 15.9% | 8.8% | 8.8% | 3.9% | 2.6% | 0.95% |
| Sep 2026 | 35.1% | 27.3% | 15.7% | 8.6% | 7% | 3.2% | 2.1% | 0.94% |
How has the Genesys and Zendesk comparison changed over the last 12 months?
3 findings
- Zendesk was ahead of Genesys in every measured month of the 12 months ending September 2026.
- Across the 12 months ending September 2026, Genesys’ share of searches among call centre software worldwide moved from 13.4% to 15.7%, and its estimated monthly branded searches held steady at 135K.
- Across the 12 months ending September 2026, Zendesk’s share of searches among call centre software worldwide moved from 36.7% to 35.1%, and its estimated monthly branded searches moved from 369K to 301K.
How did search popularity change for call centre software worldwide in September 2026?
1 change
In September 2026, Zendesk lost share of searches among call centre software worldwide, from 35.6% to 35.1%.
How are branded searches counted?
3 search terms
Brandwave collects information about searches that people make online using Genesys’ and Zendesk’s names. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brands is growing, holding steady, or fading.
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