Brandwave

Call centre software:Which brands are most popular in search?

In August 2026, Genesys was the most searched among call centre software worldwide, with an estimated 114K branded searches and 47.9% estimated Share of Search within this set. These are worldwide searches for English-language branded terms.

Share of Search, August 2026
  1. Genesys47.9%
  2. Five925.9%
  3. 8x811.4%
  4. Talkdesk7.8%
  5. NICE CXone7%

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Share of SearchLeaderboard

Compare the platforms contact centres run on. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time.

Share of Search among call centre software worldwide, by month

Share of Search by month for Genesys, Five9, 8x8, Talkdesk, NICE CXone. The figures are in the table below the chart.

View monthly share of search table
MonthGenesysFive98x8TalkdeskNICE CXone
Oct 202547.7%25.7%13.8%7.7%5%
Nov 202546.6%25.2%13.5%9.2%5.4%
Dec 202547.5%25.8%13.9%7.8%5.1%
Jan 202646.3%25.1%13.4%9.2%6%
Feb 202646.3%25%13.4%9.2%6%
Mar 202644.8%24.1%15.8%8.8%6.5%
Apr 202646%24.9%13.3%9.1%6.7%
May 202646.8%25.2%13.6%7.6%6.8%
Jun 202648.7%26.2%9.5%7.9%7.7%
Jul 202649.8%26.9%7.9%8.1%7.3%
Aug 202647.9%25.9%11.4%7.8%7%
Sep 2026—————

This month’s ranking, August 2026

  1. 1.Genesys

    47.9%

    Held 1st. 114K estimated branded searches, -0.03% vs prior month. Share -1.9 points.

  2. 2.Five9

    25.9%

    Held 2nd. 61.5K estimated branded searches, 0% vs prior month. Share -1 points.

  3. 3.8x8

    11.4%

    Moved from 4th to 3rd. 27.1K estimated branded searches, +49.7% vs prior month. Share +3.5 points.

  4. 4.Talkdesk

    7.8%

    Moved from 3rd to 4th. 18.5K estimated branded searches, -0.11% vs prior month. Share -0.3 points.

  5. 5.NICE CXone

    7%

    Held 5th. 16.6K estimated branded searches, +0.24% vs prior month. Share -0.3 points.

Compare search popularity between leading brands

Which brand is most popular in search among call centre software worldwide?

In August 2026, Genesys was the most searched among call centre software worldwide, with an estimated 114K branded searches and 47.9% estimated Share of Search within this set. Five9 is in 2nd place, 22 percentage points behind at 25.9% Share of Search.

Global call centre software, last 12 months ending September 2026
BrandShare of SearchPeakLowRank
Genesys47.7% → 47.9%49.8%Jul 202644.8%Mar 20261st
Five925.7% → 25.9%26.9%Jul 202624.1%Mar 20262nd
8x813.8% → 11.4%15.8%Mar 20267.9%Jul 20263rd
Talkdesk7.7% → 7.8%9.2%Nov 20257.6%May 20264th
NICE CXone5% → 7%7.7%Jun 20265%Oct 20255th

Each finding as a sentence

  • Across the 11 months ending August 2026, 8x8’s estimated Share of Search among call centre software worldwide decreased from 13.8% to 11.4%.
  • Across the 11 months ending August 2026, NICE CXone’s estimated Share of Search among call centre software worldwide increased from 5% to 7%.
  • Across the 11 months ending August 2026, Genesys’ estimated Share of Search among call centre software worldwide peaked at 49.8% in July 2026 and was lowest at 44.8% in March 2026.
  • Across the 11 months ending August 2026, Five9’s estimated Share of Search among call centre software worldwide peaked at 26.9% in July 2026 and was lowest at 24.1% in March 2026.
  • Across the 11 months ending August 2026, 8x8’s estimated Share of Search among call centre software worldwide peaked at 15.8% in March 2026 and was lowest at 7.9% in July 2026.
  • Across the 11 months ending August 2026, Talkdesk’s estimated Share of Search among call centre software worldwide peaked at 9.2% in November 2025 and was lowest at 7.6% in May 2026.
  • Across the 11 months ending August 2026, NICE CXone’s estimated Share of Search among call centre software worldwide peaked at 7.7% in June 2026 and was lowest at 5% in October 2025.
  • Across the 11 months ending August 2026, Genesys, Five9 and Talkdesk held steady: their estimated Share of Search among call centre software worldwide each moved less than 0.5 percentage points.

How did search popularity change for call centre software worldwide in August 2026?

  1. In August 2026, 8x8 overtook Talkdesk to rank 3rd among call centre software worldwide, at 11.4%.

  2. In August 2026, Genesys lost estimated Share of Search among call centre software worldwide, from 49.8% to 47.9%.

  3. In August 2026, Five9 lost estimated Share of Search among call centre software worldwide, from 26.9% to 25.9%.

  4. Estimated monthly branded searches for NICE CXone worldwide rose 12.2% over 11 measured months, from 14.8K to 16.6K in August 2026.

  5. Estimated monthly branded searches for Talkdesk worldwide fell 18.7% over 11 measured months, from 22.7K to 18.5K in August 2026.

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