How popular isCloudTalk?
In September 2026, people searched for CloudTalk by name about 27,800 times worldwide, a 22.2% increase from the previous year. These searches made up 3.2% of all global call centre software searches, placing CloudTalk sixth out of eight brands. When we asked both ChatGPT and Google AI Overviews about call centre software, CloudTalk appeared in four of the five answers and was the third most recommended of the eight.
CloudTalk is the sixth most searched of 8 competitors and the third most recommended in AI answers.
ZendeskShare of searches 35.1%Mentioned in 3 of 5 AI answersPlace in AI recommendations 4th
8x8Share of searches 27.3%Mentioned in 0 of 5 AI answersPlace in AI recommendations –
GenesysShare of searches 15.7%Mentioned in 5 of 5 AI answersPlace in AI recommendations 1st
AircallShare of searches 8.6%Mentioned in 2 of 5 AI answersPlace in AI recommendations 7th
CloudTalkShare of searches 3.2%Mentioned in 4 of 5 AI answersPlace in AI recommendations 3rd
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Top call centre software in ChatGPT and Google AI Overviews
In three ChatGPT questions and two Google AI Overviews, CloudTalk was mentioned in four out of five: in all three ChatGPT answers and in one of the two Google AI Overviews. CloudTalk is the third most recommended of the eight.
Most recommended by AI
Brands get a higher ranking if they are mentioned earlier in the answers.
Mentioned by AI
Each dot is one answer, filled in when that answer mentions the brand.
- Genesys5 of 5Named in 3 of 3 ChatGPT answersNamed in 2 of 2 Google answers
- CloudTalk4 of 5Named in 3 of 3 ChatGPT answersNamed in 1 of 2 Google answers
Talkdesk4 of 5Named in 2 of 3 ChatGPT answersNamed in 2 of 2 Google answers- Zendesk3 of 5Named in 2 of 3 ChatGPT answersNamed in 1 of 2 Google answers
Five93 of 5Named in 3 of 3 ChatGPT answersNamed in 0 of 2 Google answers- Aircall2 of 5Named in 2 of 3 ChatGPT answersNamed in 0 of 2 Google answers
NICE CXone2 of 5Named in 1 of 3 ChatGPT answersNamed in 1 of 2 Google answers- 8x80 of 5Named in 0 of 3 ChatGPT answersNamed in 0 of 2 Google answers
See every answer about call centre software
5 answers
Asked ChatGPT
“Which call centre platform should I use?”
Asked ChatGPT
“What are the best call centre platforms?”
Asked ChatGPT
“What's the best call centre platform for customer support teams?”
Searched Google, AI Overview
“call centre software”
Searched Google, AI Overview
“cloud call centre software”
Not named in any answer:
Brands are shown in the order each answer named them. The survey took place in the United States on October 20, 2026.
Which call centre software compete with CloudTalk?
Share of searches by month for Zendesk, 8x8, Genesys, Aircall, Five9, CloudTalk, Talkdesk. The figures are in the table below the chart.
View monthly share of searches table
| Month | Zendesk | 8x8 | Genesys | Aircall | Five9 | CloudTalk | Talkdesk | NICE CXone |
|---|---|---|---|---|---|---|---|---|
| Oct 2025 | 36.7% | 28.5% | 13.4% | 9% | 7.4% | 2.2% | 2.2% | 0.66% |
| Nov 2025 | 36.3% | 28.2% | 13.2% | 8.9% | 7.3% | 2.7% | 2.7% | 0.79% |
| Dec 2025 | 38.8% | 25.5% | 14.2% | 7.8% | 7.8% | 2.9% | 2.3% | 0.7% |
| Jan 2026 | 37.1% | 23.5% | 11.1% | 16.6% | 6.1% | 2.7% | 2.2% | 0.66% |
| Feb 2026 | 35.4% | 27.5% | 12.9% | 10.6% | 7.1% | 3.2% | 2.6% | 0.77% |
| Mar 2026 | 39.5% | 25.9% | 11.8% | 9.7% | 6.5% | 3.5% | 2.4% | 0.71% |
| Apr 2026 | 31.6% | 30% | 14.1% | 9.5% | 7.7% | 3.5% | 2.8% | 0.84% |
| May 2026 | 37.6% | 24.7% | 13.7% | 9.2% | 7.5% | 4.1% | 2.3% | 0.82% |
| Jun 2026 | 41.2% | 18.1% | 15% | 10.1% | 8.3% | 3.7% | 2.5% | 1.1% |
| Jul 2026 | 37.8% | 16.7% | 16.9% | 11.4% | 9.3% | 4.2% | 2.8% | 1% |
| Aug 2026 | 35.6% | 23.4% | 15.9% | 8.8% | 8.8% | 3.9% | 2.6% | 0.95% |
| Sep 2026 | 35.1% | 27.3% | 15.7% | 8.6% | 7% | 3.2% | 2.1% | 0.94% |
| Rank | Brand | Share of searches | Estimated monthly branded searches | vs prior month | Share change |
|---|---|---|---|---|---|
| 1, held 1st | 35.1% | 301K | +22.3% | -0.5 points | |
| 2, held 2nd | 27.3% | 234K | +44.4% | +3.8 points | |
| 3, held 3rd | 15.7% | 135K | +22.7% | -0.2 points | |
| 4, held 4th | 8.6% | 74K | +22.3% | -0.1 points | |
| 5, held 5th | 7% | 60.5K | 0% | -1.7 points | |
| 6, held 6th | 3.2% | 27.1K | 0% | -0.8 points | |
| 7, held 7th | 2.1% | 18.1K | 0% | -0.5 points | |
| 8, held 8th | 0.94% | 8.1K | +22.7% | 0 points |
1.
Zendesk35.1%
Held 1st. 301K estimated branded searches, +22.3% vs prior month. Share -0.5 points.
2.
8x827.3%
Held 2nd. 234K estimated branded searches, +44.4% vs prior month. Share +3.8 points.
3.
Genesys15.7%
Held 3rd. 135K estimated branded searches, +22.7% vs prior month. Share -0.2 points.
4.
Aircall8.6%
Held 4th. 74K estimated branded searches, +22.3% vs prior month. Share -0.1 points.
5.
Five97%
Held 5th. 60.5K estimated branded searches, 0% vs prior month. Share -1.7 points.
3.2%
Held 6th. 27.1K estimated branded searches, 0% vs prior month. Share -0.8 points.
7.
Talkdesk2.1%
Held 7th. 18.1K estimated branded searches, 0% vs prior month. Share -0.5 points.
0.94%
Held 8th. 8.1K estimated branded searches, +22.7% vs prior month. Share 0 points.
Compare popularity between CloudTalk and its closest rivals
Every comparison with CloudTalk
18 comparisons
- 3CX vs CloudTalk
- CloudTalk vs Dialpad
- CloudTalk vs Nextiva
- CloudTalk vs Ooma
- CloudTalk vs Quo
- CloudTalk vs RingCentral
- 8x8 vs CloudTalk
- Aircall vs CloudTalk
- CloudTalk vs Five9
- CloudTalk vs Genesys
- CloudTalk vs Zendesk
- CloudTalk vs Zoom Phone
- CloudTalk vs JustCall
- CloudTalk vs Talkdesk
- CloudTalk vs NICE CXone
- CloudTalk vs Nooks
- CloudTalk vs PhoneBurner
- CloudTalk vs Orum
How has branded search demand for CloudTalk changed worldwide over the last 12 months?
3 findings
- Across the 12 months ending September 2026, estimated monthly branded searches for CloudTalk worldwide rose from 22.7K to 27.8K.
- Across the 12 months ending September 2026, CloudTalk’s share of searches among call centre software worldwide increased from 2.2% to 3.2%.
- Across the 12 months ending September 2026, CloudTalk’s share of searches among call centre software worldwide peaked at 4.2% in July 2026 and was lowest at 2.2% in October 2025.
How did search popularity change for call centre software worldwide in September 2026?
6 changes
In September 2026, 8x8 gained share of searches among call centre software worldwide, from 23.4% to 27.3%.
In September 2026, Five9 lost share of searches among call centre software worldwide, from 8.8% to 7%.
In September 2026, CloudTalk lost share of searches among call centre software worldwide, from 3.9% to 3.2%.
In September 2026, Zendesk lost share of searches among call centre software worldwide, from 35.6% to 35.1%.
In September 2026, Talkdesk lost share of searches among call centre software worldwide, from 2.6% to 2.1%.
Estimated monthly branded searches for NICE CXone worldwide rose 22.7% over 12 measured months, from 6.6K to 8.1K in September 2026.
How are CloudTalk’s branded searches counted?
4 search terms
Brandwave collects information about searches that people make online using CloudTalk’s name. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brand is growing, holding steady, or fading.
- cloudtalk
- cloudtalk app
- cloudtalk io
- cloudtalk software
Do you work for CloudTalk? To request corrections or removal please contact us via our support page and we will be happy to assist.
Where does CloudTalk compete?
| Competitor set | Rank | Share of searches | Ranking |
|---|---|---|---|
| Call centre software | 6th of 8 | 3.2% | Shown above |
| Business phone systems | 8th of 9 | 3.9% | Show ranking |
| Sales dialler platforms | 4th of 7 | 11.6% | Show ranking |
Is CloudTalk your brand?
Put your own campaigns, spend and outcomes next to this demand line, so you can see which of your marketing lined up with the movements above.