CloudTalk vs Zoom Phone:Which is more popular?
In September 2026, CloudTalk and Zoom Phone were level in searches among business phone systems worldwide, with an estimated 27.8K versus 27.1K branded searches, at 3.9% of the total each. When we asked ChatGPT and Google AI Overviews about business phone systems, Zoom Phone appeared in four of the five answers and CloudTalk in two. Zoom Phone was mentioned before CloudTalk in four out of five answers.
Who do people search for more?
CloudTalk and Zoom Phone are searched for about as often as each other.
Who does AI mention more?
Zoom Phone, mentioned in 4 of 5 answers, CloudTalk in 2
Who does AI recommend more?
Zoom Phone, named ahead of CloudTalk in 4 of 5 answers
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Top business phone systems in ChatGPT and Google AI Overviews
In three ChatGPT questions and two Google AI Overviews, Zoom Phone was mentioned in four out of five: in two of the three ChatGPT answers and in both Google AI Overviews. CloudTalk was mentioned in two out of five: in two of the three ChatGPT answers, but not in either of the two Google AI Overviews. Zoom Phone was listed before CloudTalk in four out of five answers.
Most recommended by AI
Brands get a higher ranking if they are mentioned earlier in the answers.
RingCentral1st- Zoom Phone2nd
Nextiva3rd
Aircall4th
Ooma5th
Dialpad6th
CloudTalk7th
Quo8th
3CX–
Mentioned by AI
Each dot is one answer, filled in when that answer mentions the brand.
- RingCentral4 of 5Named in 3 of 3 ChatGPT answersNamed in 1 of 2 Google answers
- Nextiva4 of 5Named in 2 of 3 ChatGPT answersNamed in 2 of 2 Google answers
- Zoom Phone4 of 5Named in 2 of 3 ChatGPT answersNamed in 2 of 2 Google answers
- Ooma3 of 5Named in 2 of 3 ChatGPT answersNamed in 1 of 2 Google answers
- Dialpad2 of 5Named in 2 of 3 ChatGPT answersNamed in 0 of 2 Google answers
- Aircall2 of 5Named in 2 of 3 ChatGPT answersNamed in 0 of 2 Google answers
- Quo2 of 5Named in 2 of 3 ChatGPT answersNamed in 0 of 2 Google answers
- CloudTalk2 of 5Named in 2 of 3 ChatGPT answersNamed in 0 of 2 Google answers
- 3CX0 of 5Named in 0 of 3 ChatGPT answersNamed in 0 of 2 Google answers
See every answer about business phone systems
5 answers
Asked ChatGPT
“Which business phone system should I use?”
Asked ChatGPT
“What are the best business phone systems?”
Asked ChatGPT
“What's the best business phone system for a sales team?”
Searched Google, AI Overview
“business phone system”
Searched Google, AI Overview
“voip phone system”
Not named in any answer:
Brands are shown in the order each answer named them. The survey took place in the United States on October 20, 2026.
Is CloudTalk or Zoom Phone more popular in search?
This chart shows how often people search Google for CloudTalk and Zoom Phone by name. Each line represents a brand's share of searches for all nine business phone systems we track, month by month, from English-language searches worldwide.
Share of searches by month for CloudTalk, Zoom Phone. The figures are in the table below the chart.
View monthly share of searches table
| Month | RingCentral | 3CX | Dialpad | Ooma | Aircall | Nextiva | Quo | CloudTalk | Zoom Phone |
|---|---|---|---|---|---|---|---|---|---|
| Oct 2025 | 26.6% | 16% | 11.1% | 8.8% | 11% | 6.3% | 13.5% | 2.7% | 3.9% |
| Nov 2025 | 26.2% | 18.4% | 10.4% | 10.1% | 10.4% | 7.3% | 10.5% | 3.1% | 3.7% |
| Dec 2025 | 27.8% | 16.3% | 11.3% | 10.9% | 9.2% | 7.9% | 9.2% | 3.3% | 4% |
| Jan 2026 | 24.8% | 15.1% | 10.4% | 8.3% | 18.7% | 7.2% | 8.7% | 3.1% | 3.7% |
| Feb 2026 | 24.9% | 18.2% | 10.4% | 10% | 12.5% | 7.3% | 8.6% | 3.7% | 4.5% |
| Mar 2026 | 27.2% | 16.5% | 11.5% | 9% | 11.3% | 6.7% | 9.6% | 4.1% | 4% |
| Apr 2026 | 29.4% | 14.5% | 12.3% | 9.8% | 10% | 7.3% | 8.6% | 3.7% | 4.4% |
| May 2026 | 26.2% | 15.5% | 10.8% | 10.4% | 10.7% | 7.7% | 9.1% | 4.8% | 4.7% |
| Jun 2026 | 25% | 18.1% | 12.6% | 9.9% | 10.3% | 7.2% | 8.7% | 3.7% | 4.4% |
| Jul 2026 | 25.2% | 15% | 12.7% | 12.3% | 10.4% | 7.2% | 8.8% | 3.8% | 4.5% |
| Aug 2026 | 26.6% | 15.9% | 11.1% | 13.1% | 9% | 7.6% | 7.8% | 4% | 4.8% |
| Sep 2026 | 25.6% | 15.6% | 13.3% | 12.9% | 10.8% | 7.4% | 6.5% | 3.9% | 3.9% |
How has the CloudTalk and Zoom Phone comparison changed over the last 12 months?
3 findings
- The lead changed hands 5 times in the 12 months ending September 2026: CloudTalk took it in March 2026, Zoom Phone took it in April 2026, CloudTalk took it in May 2026, Zoom Phone took it in June 2026, CloudTalk took it in September 2026.
- Across the 12 months ending September 2026, CloudTalk’s share of searches among business phone systems worldwide moved from 2.7% to 3.9%, and its estimated monthly branded searches moved from 22.7K to 27.8K.
- Across the 12 months ending September 2026, Zoom Phone’s share of searches among business phone systems worldwide held steady at 3.9%, and its estimated monthly branded searches moved from 33.1K to 27.1K.
How did search popularity change for business phone systems worldwide in September 2026?
2 changes
In September 2026, Zoom Phone lost share of searches among business phone systems worldwide, from 4.8% to 3.9%.
In September 2026, CloudTalk rose from 9th to 8th among business phone systems worldwide.
How are branded searches counted?
5 search terms
Brandwave collects information about searches that people make online using CloudTalk’s and Zoom Phone’s names. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brands is growing, holding steady, or fading.
CloudTalk
4 branded search terms
- cloudtalk
- cloudtalk app
- cloudtalk io
- cloudtalk software
Zoom Phone
1 branded search term
- zoom phone
Other head-to-heads among business phone systems
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