CloudTalk vs NICE CXone:Which is more popular?
In September 2026, CloudTalk had more branded searches than NICE CXone among call centre software worldwide. CloudTalk had about 27,100 branded searches, while NICE CXone had 8,100. CloudTalk made up 3.2% of all call centre software searches we track, and NICE CXone accounted for 0.94%. When we asked ChatGPT and Google AI Overviews about call centre software, CloudTalk appeared in four of the five answers and NICE CXone in two. CloudTalk was mentioned before NICE CXone in three out of five answers.
Who do people search for more?
CloudTalk, about 3 searches for every 1 for NICE CXone
Who does AI mention more?
CloudTalk, mentioned in 4 of 5 answers, NICE CXone in 2
Who does AI recommend more?
CloudTalk, named ahead of NICE CXone in 3 of 5 answers
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Top call centre software in ChatGPT and Google AI Overviews
In three ChatGPT questions and two Google AI Overviews, CloudTalk was mentioned in four out of five: in all three ChatGPT answers and in one of the two Google AI Overviews. NICE CXone was mentioned in two out of five: in one of the three ChatGPT answers and in one of the two Google AI Overviews. CloudTalk was listed before NICE CXone in three out of five answers.
Most recommended by AI
Brands get a higher ranking if they are mentioned earlier in the answers.
Mentioned by AI
Each dot is one answer, filled in when that answer mentions the brand.
Genesys5 of 5Named in 3 of 3 ChatGPT answersNamed in 2 of 2 Google answers- CloudTalk4 of 5Named in 3 of 3 ChatGPT answersNamed in 1 of 2 Google answers
Talkdesk4 of 5Named in 2 of 3 ChatGPT answersNamed in 2 of 2 Google answers
Zendesk3 of 5Named in 2 of 3 ChatGPT answersNamed in 1 of 2 Google answers
Five93 of 5Named in 3 of 3 ChatGPT answersNamed in 0 of 2 Google answers
Aircall2 of 5Named in 2 of 3 ChatGPT answersNamed in 0 of 2 Google answers
NICE CXone2 of 5Named in 1 of 3 ChatGPT answersNamed in 1 of 2 Google answers
8x80 of 5Named in 0 of 3 ChatGPT answersNamed in 0 of 2 Google answers
See every answer about call centre software
5 answers
Asked ChatGPT
“Which call centre platform should I use?”
Asked ChatGPT
“What are the best call centre platforms?”
Asked ChatGPT
“What's the best call centre platform for customer support teams?”
Searched Google, AI Overview
“call centre software”
Searched Google, AI Overview
“cloud call centre software”
Not named in any answer:
Brands are shown in the order each answer named them. The survey took place in the United States on October 20, 2026.
Is CloudTalk or NICE CXone more popular in search?
This chart shows how often people search Google for CloudTalk and NICE CXone by name. Each line represents a brand's share of searches for all eight call centre software we track, month by month, from English-language searches worldwide.
Share of searches by month for CloudTalk, NICE CXone. The figures are in the table below the chart.
View monthly share of searches table
| Month | Zendesk | 8x8 | Genesys | Aircall | Five9 | CloudTalk | Talkdesk | NICE CXone |
|---|---|---|---|---|---|---|---|---|
| Oct 2025 | 36.7% | 28.5% | 13.4% | 9% | 7.4% | 2.2% | 2.2% | 0.66% |
| Nov 2025 | 36.3% | 28.2% | 13.2% | 8.9% | 7.3% | 2.7% | 2.7% | 0.79% |
| Dec 2025 | 38.8% | 25.5% | 14.2% | 7.8% | 7.8% | 2.9% | 2.3% | 0.7% |
| Jan 2026 | 37.1% | 23.5% | 11.1% | 16.6% | 6.1% | 2.7% | 2.2% | 0.66% |
| Feb 2026 | 35.4% | 27.5% | 12.9% | 10.6% | 7.1% | 3.2% | 2.6% | 0.77% |
| Mar 2026 | 39.5% | 25.9% | 11.8% | 9.7% | 6.5% | 3.5% | 2.4% | 0.71% |
| Apr 2026 | 31.6% | 30% | 14.1% | 9.5% | 7.7% | 3.5% | 2.8% | 0.84% |
| May 2026 | 37.6% | 24.7% | 13.7% | 9.2% | 7.5% | 4.1% | 2.3% | 0.82% |
| Jun 2026 | 41.2% | 18.1% | 15% | 10.1% | 8.3% | 3.7% | 2.5% | 1.1% |
| Jul 2026 | 37.8% | 16.7% | 16.9% | 11.4% | 9.3% | 4.2% | 2.8% | 1% |
| Aug 2026 | 35.6% | 23.4% | 15.9% | 8.8% | 8.8% | 3.9% | 2.6% | 0.95% |
| Sep 2026 | 35.1% | 27.3% | 15.7% | 8.6% | 7% | 3.2% | 2.1% | 0.94% |
How has the CloudTalk and NICE CXone comparison changed over the last 12 months?
3 findings
- CloudTalk was ahead of NICE CXone in every measured month of the 12 months ending September 2026.
- Across the 12 months ending September 2026, CloudTalk’s share of searches among call centre software worldwide moved from 2.2% to 3.2%, and its estimated monthly branded searches moved from 22.2K to 27.1K.
- Across the 12 months ending September 2026, NICE CXone’s share of searches among call centre software worldwide moved from 0.66% to 0.94%, and its estimated monthly branded searches moved from 6.6K to 8.1K.
How did search popularity change for call centre software worldwide in September 2026?
2 changes
In September 2026, CloudTalk lost share of searches among call centre software worldwide, from 3.9% to 3.2%.
Estimated monthly branded searches for NICE CXone worldwide rose 22.7% over 12 measured months, from 6.6K to 8.1K in September 2026.
How are branded searches counted?
2 search terms
Brandwave collects information about searches that people make online using CloudTalk’s and NICE CXone’s names. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brands is growing, holding steady, or fading.
CloudTalk
1 branded search term
- cloudtalk
NICE CXone
1 branded search term
- cxone
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