How popular isNICE CXone in search?
In August 2026, there were an estimated 16.6K branded searches for NICE CXone worldwide which is up 12.2% over the last 11 months. NICE CXone holds 7% estimated Share of Search among call centre software worldwide and is ranked 5th of 5 competitors for search popularity. These are worldwide searches for English-language branded terms.
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Which call centre software compete with NICE CXone?
Share of Search by month for Genesys, Five9, 8x8, Talkdesk, NICE CXone. The figures are in the table below the chart.
View monthly share of search table
| Month | Genesys | Five9 | 8x8 | Talkdesk | NICE CXone |
|---|---|---|---|---|---|
| Oct 2025 | 47.7% | 25.7% | 13.8% | 7.7% | 5% |
| Nov 2025 | 46.6% | 25.2% | 13.5% | 9.2% | 5.4% |
| Dec 2025 | 47.5% | 25.8% | 13.9% | 7.8% | 5.1% |
| Jan 2026 | 46.3% | 25.1% | 13.4% | 9.2% | 6% |
| Feb 2026 | 46.3% | 25% | 13.4% | 9.2% | 6% |
| Mar 2026 | 44.8% | 24.1% | 15.8% | 8.8% | 6.5% |
| Apr 2026 | 46% | 24.9% | 13.3% | 9.1% | 6.7% |
| May 2026 | 46.8% | 25.2% | 13.6% | 7.6% | 6.8% |
| Jun 2026 | 48.7% | 26.2% | 9.5% | 7.9% | 7.7% |
| Jul 2026 | 49.8% | 26.9% | 7.9% | 8.1% | 7.3% |
| Aug 2026 | 47.9% | 25.9% | 11.4% | 7.8% | 7% |
| Sep 2026 | — | — | — | — | — |
| Rank | Brand | Share of Search | Estimated monthly branded searches | vs prior month | Share change |
|---|---|---|---|---|---|
| 1, held 1st | 47.9% | 114K | -0.03% | -1.9 points | |
| 2, held 2nd | 25.9% | 61.5K | 0% | -1 points | |
| 3, moved from 4th to 3rd | 11.4% | 27.1K | +49.7% | +3.5 pointsmoved from 4th to 3rd | |
| 4, moved from 3rd to 4th | 7.8% | 18.5K | -0.11% | -0.3 pointsmoved from 3rd to 4th | |
| 5, held 5th | 7% | 16.6K | +0.24% | -0.3 points |
1.
Genesys47.9%
Held 1st. 114K estimated branded searches, -0.03% vs prior month. Share -1.9 points.
2.
Five925.9%
Held 2nd. 61.5K estimated branded searches, 0% vs prior month. Share -1 points.
3.
8x811.4%
Moved from 4th to 3rd. 27.1K estimated branded searches, +49.7% vs prior month. Share +3.5 points.
4.
Talkdesk7.8%
Moved from 3rd to 4th. 18.5K estimated branded searches, -0.11% vs prior month. Share -0.3 points.
7%
Held 5th. 16.6K estimated branded searches, +0.24% vs prior month. Share -0.3 points.
Compare search popularity between NICE CXone and its closest rivals
How has branded search demand for NICE CXone changed worldwide over the last 12 months?
3 findings
- Across the 11 months ending August 2026, estimated monthly branded searches for NICE CXone worldwide rose from 14.8K to 16.6K.
- Across the 11 months ending August 2026, NICE CXone’s estimated Share of Search among call centre software worldwide increased from 5% to 7%.
- Across the 11 months ending August 2026, NICE CXone’s estimated Share of Search among call centre software worldwide peaked at 7.7% in June 2026 and was lowest at 5% in October 2025.
How did search popularity change for call centre software worldwide in August 2026?
5 changes
In August 2026, 8x8 overtook Talkdesk to rank 3rd among call centre software worldwide, at 11.4%.
In August 2026, Genesys lost estimated Share of Search among call centre software worldwide, from 49.8% to 47.9%.
In August 2026, Five9 lost estimated Share of Search among call centre software worldwide, from 26.9% to 25.9%.
Estimated monthly branded searches for NICE CXone worldwide rose 12.2% over 11 measured months, from 14.8K to 16.6K in August 2026.
Estimated monthly branded searches for Talkdesk worldwide fell 18.7% over 11 measured months, from 22.7K to 18.5K in August 2026.
Where does NICE CXone compete?
| Competitor set | Rank | Share of Search | Ranking |
|---|---|---|---|
| Contact centre workforce management | 4th of 5 | 4.3% | Show ranking |
| Call centre software | 5th of 5 | 7% | Shown above |
| Cloud contact center platforms | 5th of 5 | 7.1% | Show ranking |
How is NICE CXone measured?
Brandwave collects information about searches that people make online using NICE CXone’s name. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brand is growing, holding steady, or fading.
6 branded search terms
- cxone
- nice cxone
- nice cxone app
- nice cxone contact center
- nice cxone software
- nicecxone
Who owns NICE CXone?
NICE CXone is owned by NICE. Brandwave also tracks 
Cognigy, owned by the same company, worldwide.
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Is NICE CXone your brand?
Put your own campaigns, spend and outcomes next to this demand line, so you can see which of your marketing lined up with the movements above.