Level AI vs NICE CXone:Which is more popular?
In September 2026, NICE CXone had more branded searches than Level AI among contact centre analytics platforms worldwide. NICE CXone had about 18,000 branded searches, while Level AI had 12,100. NICE CXone made up 10% of all contact centre analytics platform searches we track, and Level AI accounted for 6.7%. When we asked ChatGPT and Google AI Overviews about contact centre analytics platforms, NICE CXone appeared in three of the five answers and Level AI in none.
Who do people search for more?
NICE CXone, about 49% more searches than Level AI
Who does AI mention more?
NICE CXone, mentioned in 3 of 5 answers, Level AI in 0
Who does AI recommend more?
NICE CXone, the only one of the two named
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Top contact centre analytics platforms in ChatGPT and Google AI Overviews
In three ChatGPT questions and two Google AI Overviews, NICE CXone was mentioned in three out of five: in all three ChatGPT answers, but not in either of the two Google AI Overviews. Level AI did not appear in any of the five answers.
Most recommended by AI
Brands get a higher ranking if they are mentioned earlier in the answers.
- NICE CXone1st
CallMiner1st
Observe.AI3rd
Genesys4th
Level AI–
Gong–
Mentioned by AI
Each dot is one answer, filled in when that answer mentions the brand.
- Genesys3 of 5Named in 3 of 3 ChatGPT answersNamed in 0 of 2 Google answers
- NICE CXone3 of 5Named in 3 of 3 ChatGPT answersNamed in 0 of 2 Google answers
- Observe.AI3 of 5Named in 3 of 3 ChatGPT answersNamed in 0 of 2 Google answers
- CallMiner3 of 5Named in 3 of 3 ChatGPT answersNamed in 0 of 2 Google answers
- Gong1 of 5Named in 0 of 3 ChatGPT answersNamed in 1 of 2 Google answers
- Level AI0 of 5Named in 0 of 3 ChatGPT answersNamed in 0 of 2 Google answers
See every answer about contact centre analytics platforms
5 answers
Asked ChatGPT
“Which contact centre analytics platform should I use?”
Asked ChatGPT
“What are the best contact centre analytics platforms?”
Asked ChatGPT
“What's the best contact centre analytics platform for support call analysis?”
Searched Google, AI Overview
“call analytics software”
- 1Gong
- 1
Searched Google, AI Overview
“contact centre speech analytics”
Not named in any answer:
Brands are shown in the order each answer named them. The survey took place in the United States on October 20, 2026.
Is Level AI or NICE CXone more popular in search?
This chart shows how often people search Google for Level AI and NICE CXone by name. Each line represents a brand's share of searches for all six contact centre analytics platforms we track, month by month, from English-language searches worldwide.
Share of searches by month for NICE CXone, Level AI. The figures are in the table below the chart.
View monthly share of searches table
| Month | Genesys | NICE CXone | Level AI | Observe.AI | Gong | CallMiner |
|---|---|---|---|---|---|---|
| Oct 2025 | 76.5% | 8.4% | 4.6% | 4.6% | 4.6% | 1.4% |
| Nov 2025 | 74.4% | 8.9% | 5.5% | 5.5% | 4.5% | 1.3% |
| Dec 2025 | 76.5% | 8.4% | 4.6% | 4.6% | 4.6% | 1.3% |
| Jan 2026 | 73.1% | 9.8% | 5.4% | 6.6% | 3.6% | 1.6% |
| Feb 2026 | 73.4% | 9.8% | 5.4% | 5.4% | 4.4% | 1.6% |
| Mar 2026 | 69.2% | 10.4% | 6.2% | 5.1% | 7.6% | 1.5% |
| Apr 2026 | 69.4% | 10.4% | 6.2% | 5.1% | 7.6% | 1.2% |
| May 2026 | 70.4% | 10.6% | 6.3% | 5.2% | 6.3% | 1.2% |
| Jun 2026 | 69.5% | 11.4% | 5.1% | 5.1% | 7.6% | 1.2% |
| Jul 2026 | 71.2% | 10.7% | 5.2% | 5.2% | 6.4% | 1.2% |
| Aug 2026 | 72.7% | 10.9% | 5.4% | 5.4% | 4.4% | 1.3% |
| Sep 2026 | 74.8% | 10% | 6.7% | 4.5% | 3% | 1.1% |
How has the Level AI and NICE CXone comparison changed over the last 12 months?
3 findings
- NICE CXone was ahead of Level AI in every measured month of the 12 months ending September 2026.
- Across the 12 months ending September 2026, Level AI’s share of searches among contact centre analytics platforms worldwide moved from 4.6% to 6.7%, and its estimated monthly branded searches moved from 8.1K to 12.1K.
- Across the 12 months ending September 2026, NICE CXone’s share of searches among contact centre analytics platforms worldwide moved from 8.4% to 10%, and its estimated monthly branded searches moved from 14.7K to 18K.
How did search popularity change for contact centre analytics platforms worldwide in September 2026?
2 changes
In September 2026, Level AI gained share of searches among contact centre analytics platforms worldwide, from 5.4% to 6.7%.
In September 2026, NICE CXone lost share of searches among contact centre analytics platforms worldwide, from 10.9% to 10%.
How are branded searches counted?
5 search terms
Brandwave collects information about searches that people make online using Level AI’s and NICE CXone’s names. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brands is growing, holding steady, or fading.
Level AI
1 branded search term
- level ai
NICE CXone
4 branded search terms
- cxone
- nice cxone
- nice cxone app
- nice cxone software
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