Gong vs NICE CXone:Which is searched more?
In September 2026, NICE CXone had more branded searches than Gong among contact centre analytics platforms worldwide. NICE CXone had about 18,000 branded searches, while Gong had 5,400. NICE CXone made up 10% of all contact centre analytics platform searches we track, and Gong accounted for 3%. These are worldwide searches for English-language branded terms.
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Is Gong or NICE CXone more popular in search?
Compare the tools that analyse support calls and chats. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time.
Share of searches by month for NICE CXone, Gong. The figures are in the table below the chart.
View monthly share of searches table
| Month | Genesys | NICE CXone | Level AI | Observe.AI | Gong | CallMiner |
|---|---|---|---|---|---|---|
| Oct 2025 | 76.5% | 8.4% | 4.6% | 4.6% | 4.6% | 1.4% |
| Nov 2025 | 74.4% | 8.9% | 5.5% | 5.5% | 4.5% | 1.3% |
| Dec 2025 | 76.5% | 8.4% | 4.6% | 4.6% | 4.6% | 1.3% |
| Jan 2026 | 73.1% | 9.8% | 5.4% | 6.6% | 3.6% | 1.6% |
| Feb 2026 | 73.4% | 9.8% | 5.4% | 5.4% | 4.4% | 1.6% |
| Mar 2026 | 69.2% | 10.4% | 6.2% | 5.1% | 7.6% | 1.5% |
| Apr 2026 | 69.4% | 10.4% | 6.2% | 5.1% | 7.6% | 1.2% |
| May 2026 | 70.4% | 10.6% | 6.3% | 5.2% | 6.3% | 1.2% |
| Jun 2026 | 69.5% | 11.4% | 5.1% | 5.1% | 7.6% | 1.2% |
| Jul 2026 | 71.2% | 10.7% | 5.2% | 5.2% | 6.4% | 1.2% |
| Aug 2026 | 72.7% | 10.9% | 5.4% | 5.4% | 4.4% | 1.3% |
| Sep 2026 | 74.8% | 10% | 6.7% | 4.5% | 3% | 1.1% |
How has the Gong and NICE CXone comparison changed over the last 12 months?
3 findings
- NICE CXone was ahead of Gong in every measured month of the 12 months ending September 2026.
- Across the 12 months ending September 2026, Gong’s share of searches among contact centre analytics platforms worldwide moved from 4.6% to 3%, and its estimated monthly branded searches moved from 8.1K to 5.4K.
- Across the 12 months ending September 2026, NICE CXone’s share of searches among contact centre analytics platforms worldwide moved from 8.4% to 10%, and its estimated monthly branded searches moved from 14.7K to 18K.
How did search popularity change for contact centre analytics platforms worldwide in September 2026?
2 changes
In September 2026, Gong lost share of searches among contact centre analytics platforms worldwide, from 4.4% to 3%.
In September 2026, NICE CXone lost share of searches among contact centre analytics platforms worldwide, from 10.9% to 10%.
How are branded searches counted?
5 search terms
Brandwave collects information about searches that people make online using Gong’s and NICE CXone’s names. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brands is growing, holding steady, or fading.
Gong
1 branded search term
- gong io
NICE CXone
4 branded search terms
- cxone
- nice cxone
- nice cxone app
- nice cxone software
Other head-to-heads among contact centre analytics platforms
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