Brandwave

Contact centre workforce management:Which brands are most popular in search?

In August 2026, Aspect was the most searched among contact centre workforce management worldwide, with an estimated 201K branded searches and 52% estimated Share of Search within this set. These are worldwide searches for English-language branded terms.

Share of Search, August 2026
  1. Aspect52%
  2. Genesys29.4%
  3. Verint10.5%
  4. NICE CXone4.3%
  5. Calabrio3.8%

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Share of SearchLeaderboard

Compare the tools that forecast and roster contact centre staff. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time.

Share of Search among contact centre workforce management worldwide, by month

Share of Search by month for Aspect, Genesys, Verint, NICE CXone, Calabrio. The figures are in the table below the chart.

View monthly share of search table
MonthAspectGenesysVerintNICE CXoneCalabrio
Oct 202547.5%33.1%11.7%3.5%4.3%
Nov 202550.7%28.9%12.5%3.3%4.6%
Dec 202552.2%29.5%10.5%3.1%4.7%
Jan 202652.1%29.7%10.5%3.8%3.8%
Feb 202652.1%29.7%10.5%3.8%3.8%
Mar 202650.6%29%12.5%4.2%3.7%
Apr 202650.8%28.8%12.5%4.2%3.7%
May 202650.8%28.8%12.5%4.2%3.7%
Jun 202646.8%32.4%11.5%5.1%4.2%
Jul 202647.5%32.7%11.6%4.8%3.5%
Aug 202652%29.4%10.5%4.3%3.8%
Sep 2026—————

This month’s ranking, August 2026

  1. 1.Aspect

    52%

    Held 1st. 201K estimated branded searches, +21.8% vs prior month. Share +4.6 points.

  2. 2.Genesys

    29.4%

    Held 2nd. 114K estimated branded searches, -0.03% vs prior month. Share -3.3 points.

  3. 3.Verint

    10.5%

    Held 3rd. 40.5K estimated branded searches, 0% vs prior month. Share -1.2 points.

  4. 4.NICE CXone

    4.3%

    Held 4th. 16.6K estimated branded searches, +0.24% vs prior month. Share -0.5 points.

  5. 5.Calabrio

    3.8%

    Held 5th. 14.8K estimated branded searches, +22.3% vs prior month. Share +0.4 points.

Compare search popularity between leading brands

Which brand is most popular in search among contact centre workforce management worldwide?

In August 2026, Aspect was the most searched among contact centre workforce management worldwide, with an estimated 201K branded searches and 52% estimated Share of Search within this set. Genesys is in 2nd place, 22.6 percentage points behind at 29.4% Share of Search.

Global contact centre workforce management, last 12 months ending September 2026
BrandShare of SearchPeakLowRank
Aspect47.5% → 52%52.2%Dec 202546.8%Jun 20261st
Genesys33.1% → 29.4%33.1%Oct 202528.8%Apr 20262nd
Verint11.7% → 10.5%12.5%May 202610.5%Aug 20263rd
NICE CXone3.5% → 4.3%5.1%Jun 20263.1%Dec 20255th → 4th
Calabrio4.3% → 3.8%4.7%Dec 20253.5%Jul 20264th → 5th

Each finding as a sentence

  • Across the 11 months ending August 2026, Aspect’s estimated Share of Search among contact centre workforce management worldwide increased from 47.5% to 52%.
  • Across the 11 months ending August 2026, Genesys’ estimated Share of Search among contact centre workforce management worldwide decreased from 33.1% to 29.4%.
  • Across the 11 months ending August 2026, Verint’s estimated Share of Search among contact centre workforce management worldwide decreased from 11.7% to 10.5%.
  • Across the 11 months ending August 2026, NICE CXone’s estimated Share of Search among contact centre workforce management worldwide increased from 3.5% to 4.3%.
  • Across the 11 months ending August 2026, Aspect’s estimated Share of Search among contact centre workforce management worldwide peaked at 52.2% in December 2025 and was lowest at 46.8% in June 2026.
  • Across the 11 months ending August 2026, Genesys’ estimated Share of Search among contact centre workforce management worldwide peaked at 33.1% in October 2025 and was lowest at 28.8% in April 2026.
  • Across the 11 months ending August 2026, Verint’s estimated Share of Search among contact centre workforce management worldwide peaked at 12.5% in May 2026 and was lowest at 10.5% in August 2026.
  • Across the 11 months ending August 2026, NICE CXone’s estimated Share of Search among contact centre workforce management worldwide peaked at 5.1% in June 2026 and was lowest at 3.1% in December 2025.
  • Across the 11 months ending August 2026, Calabrio’s estimated Share of Search among contact centre workforce management worldwide peaked at 4.7% in December 2025 and was lowest at 3.5% in July 2026.
  • Across the 11 months ending August 2026, NICE CXone rose from 5th to 4th among contact centre workforce management worldwide.
  • Across the 11 months ending August 2026, Calabrio fell from 4th to 5th among contact centre workforce management worldwide.

How did search popularity change for contact centre workforce management worldwide in August 2026?

  1. In August 2026, Aspect gained estimated Share of Search among contact centre workforce management worldwide, from 47.5% to 52%.

  2. In August 2026, Genesys lost estimated Share of Search among contact centre workforce management worldwide, from 32.7% to 29.4%.

  3. In August 2026, Verint lost estimated Share of Search among contact centre workforce management worldwide, from 11.6% to 10.5%.

  4. Estimated monthly branded searches for NICE CXone worldwide rose 12.2% over 11 measured months, from 14.8K to 16.6K in August 2026.

  5. Estimated monthly branded searches for Calabrio worldwide fell 18.2% over 11 measured months, from 18.1K to 14.8K in August 2026.

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