Brandwave

How popular isGenesys in search?

In August 2026, there were an estimated 114K branded searches for Genesys worldwide which is down 19% over the last 11 months. Genesys holds 29.4% estimated Share of Search among contact centre workforce management worldwide and is ranked 2nd of 5 competitors for search popularity. These are worldwide searches for English-language branded terms.

Share of Search, August 2026
  1. Aspect52%
  2. Genesys29.4%
  3. Verint10.5%
  4. NICE CXone4.3%
  5. Calabrio3.8%
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Which contact centre workforce management compete with Genesys?

Genesys against contact centre workforce management worldwide, by month

Share of Search by month for Aspect, Genesys, Verint, NICE CXone, Calabrio. The figures are in the table below the chart.

View monthly share of search table
MonthAspectGenesysVerintNICE CXoneCalabrio
Oct 202547.5%33.1%11.7%3.5%4.3%
Nov 202550.7%28.9%12.5%3.3%4.6%
Dec 202552.2%29.5%10.5%3.1%4.7%
Jan 202652.1%29.7%10.5%3.8%3.8%
Feb 202652.1%29.7%10.5%3.8%3.8%
Mar 202650.6%29%12.5%4.2%3.7%
Apr 202650.8%28.8%12.5%4.2%3.7%
May 202650.8%28.8%12.5%4.2%3.7%
Jun 202646.8%32.4%11.5%5.1%4.2%
Jul 202647.5%32.7%11.6%4.8%3.5%
Aug 202652%29.4%10.5%4.3%3.8%
Sep 2026—————

  1. 1.Aspect

    52%

    Held 1st. 201K estimated branded searches, +21.8% vs prior month. Share +4.6 points.

  2. 2.Genesys

    29.4%

    Held 2nd. 114K estimated branded searches, -0.03% vs prior month. Share -3.3 points.

  3. 3.Verint

    10.5%

    Held 3rd. 40.5K estimated branded searches, 0% vs prior month. Share -1.2 points.

  4. 4.NICE CXone

    4.3%

    Held 4th. 16.6K estimated branded searches, +0.24% vs prior month. Share -0.5 points.

  5. 5.Calabrio

    3.8%

    Held 5th. 14.8K estimated branded searches, +22.3% vs prior month. Share +0.4 points.

Compare search popularity between Genesys and its closest rivals

How has branded search demand for Genesys changed worldwide over the last 12 months?

  • Across the 11 months ending August 2026, estimated monthly branded searches for Genesys worldwide fell from 140K to 114K.
  • Across the 11 months ending August 2026, Genesys’ estimated Share of Search among contact centre workforce management worldwide decreased from 33.1% to 29.4%.
  • Across the 11 months ending August 2026, Genesys’ estimated Share of Search among contact centre workforce management worldwide peaked at 33.1% in October 2025 and was lowest at 28.8% in April 2026.

How did search popularity change for contact centre workforce management worldwide in August 2026?

  1. In August 2026, Aspect gained estimated Share of Search among contact centre workforce management worldwide, from 47.5% to 52%.

  2. In August 2026, Genesys lost estimated Share of Search among contact centre workforce management worldwide, from 32.7% to 29.4%.

  3. In August 2026, Verint lost estimated Share of Search among contact centre workforce management worldwide, from 11.6% to 10.5%.

  4. Estimated monthly branded searches for NICE CXone worldwide rose 12.2% over 11 measured months, from 14.8K to 16.6K in August 2026.

  5. Estimated monthly branded searches for Calabrio worldwide fell 18.2% over 11 measured months, from 18.1K to 14.8K in August 2026.

Where does Genesys compete?

Genesys is ranked in three competitor sets. Each share is worked out among that set's brands, so it differs from set to set.
Competitor setRankShare of SearchRanking
Contact centre workforce management2nd of 529.4%Shown above
Call centre software1st of 547.9%Show ranking
Cloud contact center platforms1st of 548.8%Show ranking

How is Genesys measured?

Brandwave collects information about searches that people make online using Genesys’ name. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brand is growing, holding steady, or fading.

5 branded search terms

  • contact center genesys
  • genesys
  • genesys app
  • genesys com
  • genesys software

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How the Brand Demand Index is measured

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