CallMiner vs Genesys:Which is more popular?
In September 2026, Genesys had more branded searches than CallMiner among contact centre analytics platforms worldwide. Genesys had about 135,000 branded searches, while CallMiner had 1,900. Genesys made up 74.8% of all contact centre analytics platform searches we track, and CallMiner accounted for 1.1%. When we asked ChatGPT and Google AI Overviews about contact centre analytics platforms, CallMiner and Genesys each appeared in three of the five answers. CallMiner was mentioned before Genesys in every answer.
Who do people search for more?
Genesys, about 71 searches for every 1 for CallMiner
Who does AI mention more?
Both were mentioned in 3 of 5 answers.
Who does AI recommend more?
CallMiner, named ahead of Genesys in every answer
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Top contact centre analytics platforms in ChatGPT and Google AI Overviews
In three ChatGPT questions and two Google AI Overviews, CallMiner and Genesys were each mentioned in three out of five: in all three ChatGPT answers, but not in either of the two Google AI Overviews. CallMiner was listed before Genesys in every answer.
Most recommended by AI
Brands get a higher ranking if they are mentioned earlier in the answers.
NICE CXone1st- CallMiner1st
Observe.AI3rd- Genesys4th
Level AI–
Gong–
Mentioned by AI
Each dot is one answer, filled in when that answer mentions the brand.
- Genesys3 of 5Named in 3 of 3 ChatGPT answersNamed in 0 of 2 Google answers
- NICE CXone3 of 5Named in 3 of 3 ChatGPT answersNamed in 0 of 2 Google answers
- Observe.AI3 of 5Named in 3 of 3 ChatGPT answersNamed in 0 of 2 Google answers
- CallMiner3 of 5Named in 3 of 3 ChatGPT answersNamed in 0 of 2 Google answers
- Gong1 of 5Named in 0 of 3 ChatGPT answersNamed in 1 of 2 Google answers
- Level AI0 of 5Named in 0 of 3 ChatGPT answersNamed in 0 of 2 Google answers
See every answer about contact centre analytics platforms
5 answers
Asked ChatGPT
“Which contact centre analytics platform should I use?”
Asked ChatGPT
“What are the best contact centre analytics platforms?”
Asked ChatGPT
“What's the best contact centre analytics platform for support call analysis?”
Searched Google, AI Overview
“call analytics software”
- 1Gong
- 1
Searched Google, AI Overview
“contact centre speech analytics”
Not named in any answer:
Brands are shown in the order each answer named them. The survey took place in the United States on October 20, 2026.
Is CallMiner or Genesys more popular in search?
This chart shows how often people search Google for CallMiner and Genesys by name. Each line represents a brand's share of searches for all six contact centre analytics platforms we track, month by month, from English-language searches worldwide.
Share of searches by month for Genesys, CallMiner. The figures are in the table below the chart.
View monthly share of searches table
| Month | Genesys | NICE CXone | Level AI | Observe.AI | Gong | CallMiner |
|---|---|---|---|---|---|---|
| Oct 2025 | 76.5% | 8.4% | 4.6% | 4.6% | 4.6% | 1.4% |
| Nov 2025 | 74.4% | 8.9% | 5.5% | 5.5% | 4.5% | 1.3% |
| Dec 2025 | 76.5% | 8.4% | 4.6% | 4.6% | 4.6% | 1.3% |
| Jan 2026 | 73.1% | 9.8% | 5.4% | 6.6% | 3.6% | 1.6% |
| Feb 2026 | 73.4% | 9.8% | 5.4% | 5.4% | 4.4% | 1.6% |
| Mar 2026 | 69.2% | 10.4% | 6.2% | 5.1% | 7.6% | 1.5% |
| Apr 2026 | 69.4% | 10.4% | 6.2% | 5.1% | 7.6% | 1.2% |
| May 2026 | 70.4% | 10.6% | 6.3% | 5.2% | 6.3% | 1.2% |
| Jun 2026 | 69.5% | 11.4% | 5.1% | 5.1% | 7.6% | 1.2% |
| Jul 2026 | 71.2% | 10.7% | 5.2% | 5.2% | 6.4% | 1.2% |
| Aug 2026 | 72.7% | 10.9% | 5.4% | 5.4% | 4.4% | 1.3% |
| Sep 2026 | 74.8% | 10% | 6.7% | 4.5% | 3% | 1.1% |
How has the CallMiner and Genesys comparison changed over the last 12 months?
3 findings
- Genesys was ahead of CallMiner in every measured month of the 12 months ending September 2026.
- Across the 12 months ending September 2026, CallMiner’s share of searches among contact centre analytics platforms worldwide moved from 1.4% to 1.1%, and its estimated monthly branded searches moved from 2.4K to 1.9K.
- Across the 12 months ending September 2026, Genesys’ share of searches among contact centre analytics platforms worldwide moved from 76.5% to 74.8%, and its estimated monthly branded searches held steady at 135K.
How did search popularity change for contact centre analytics platforms worldwide in September 2026?
2 changes
In September 2026, Genesys gained share of searches among contact centre analytics platforms worldwide, from 72.7% to 74.8%.
Estimated monthly branded searches for CallMiner worldwide fell 20.8% over 12 measured months, from 2.4K to 1.9K in September 2026.
How are branded searches counted?
2 search terms
Brandwave collects information about searches that people make online using CallMiner’s and Genesys’ names. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brands is growing, holding steady, or fading.
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