Brandwave

How popular isGenesys in search?

In August 2026, there were an estimated 114K branded searches for Genesys worldwide which is down 19% over the last 11 months. Genesys holds 48.8% estimated Share of Search among cloud contact center platforms worldwide and is ranked 1st of 5 competitors for search popularity. Worldwide · English terms: these are worldwide searches for English-language branded terms.

Share of Search, August 2026
  1. Genesys48.8%
  2. Five926.4%
  3. Amazon Connect9.7%
  4. Talkdesk7.9%
  5. NICE CXone7.1%
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Which cloud contact center platforms compete with Genesys?

Genesys against cloud contact center platforms worldwide, by month

Share of Search by month for Genesys, Five9, Amazon Connect, Talkdesk, NICE CXone. The figures are in the table below the chart.

View monthly share of search table
MonthGenesysFive9Amazon ConnectTalkdeskNICE CXone
Oct 202548.8%26.3%11.8%7.9%5.2%
Nov 202547.7%25.8%11.6%9.4%5.5%
Dec 202549.7%27%9.9%8.1%5.3%
Jan 202647.4%25.6%11.5%9.4%6.1%
Feb 202647.3%25.6%11.5%9.4%6.1%
Mar 202647.1%25.3%11.4%9.3%6.8%
Apr 202647%25.4%11.4%9.3%6.9%
May 202647.8%25.8%11.6%7.8%7%
Jun 202647.6%25.6%11.5%7.7%7.5%
Jul 202648.8%26.4%9.7%7.9%7.1%
Aug 202648.8%26.4%9.7%7.9%7.1%
Sep 2026—————

  1. 1.Genesys

    48.8%

    held 1st · 114K estimated branded searches · -0.03% vs prior month · 0 points

  2. 2.Five9

    26.4%

    held 2nd · 61.5K estimated branded searches · 0% vs prior month · 0 points

  3. 3.Amazon Connect

    9.7%

    held 3rd · 22.6K estimated branded searches · -0.13% vs prior month · 0 points

  4. 4.Talkdesk

    7.9%

    held 4th · 18.5K estimated branded searches · -0.11% vs prior month · 0 points

  5. 5.NICE CXone

    7.1%

    held 5th · 16.6K estimated branded searches · +0.24% vs prior month · 0 points

Compare search popularity between Genesys and its closest rivals

How has branded search demand for Genesys changed worldwide over the last 12 months?

  • Across the 11 months ending August 2026, estimated monthly branded searches for Genesys worldwide fell from 140K to 114K.
  • Across the 11 months ending August 2026, Genesys’ estimated Share of Search among cloud contact center platforms worldwide peaked at 49.7% in December 2025 and was lowest at 47% in April 2026.

How did search popularity change for cloud contact center platforms worldwide in August 2026?

  1. Amazon Connect’s estimated Share of Search among cloud contact center platforms worldwide has lost ground for 3 months in a row, from 11.6% to 9.7% in August 2026.

  2. Estimated monthly branded searches for NICE CXone worldwide rose 12.2% over 11 measured months, from 14.8K to 16.6K in August 2026.

  3. Estimated monthly branded searches for Genesys worldwide fell 19% over 11 measured months, from 140K to 114K in August 2026.

  4. Estimated monthly branded searches for Five9 worldwide fell 18.7% over 11 measured months, from 75.6K to 61.5K in August 2026.

  5. Estimated monthly branded searches for Talkdesk worldwide fell 18.7% over 11 measured months, from 22.7K to 18.5K in August 2026.

How is Genesys measured?

Brandwave collects information about searches that people make online using Genesys’ name. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brand is growing, holding steady, or fading.

5 branded search terms

  • contact center genesys
  • genesys
  • genesys app
  • genesys com
  • genesys software

Do you work for Genesys? To request corrections or removal please contact us via our support page and we will be happy to assist.

How the Brand Demand Index is measured

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