How popular isTalkdesk in search?
In August 2026, there were an estimated 18.5K branded searches for Talkdesk worldwide which is down 18.7% over the last 11 months. Talkdesk holds 7.8% estimated Share of Search among call centre software worldwide and is ranked 4th of 5 competitors for search popularity. These are worldwide searches for English-language branded terms.
Genesys47.9%
Five925.9%
8x811.4%
Talkdesk7.8%
NICE CXone7%
Follow Talkdesk and get free monthly updates on what changed
By continuing you'll get index updates and occasional product news from Brandwave. Unsubscribe any time. Privacy
Which call centre software compete with Talkdesk?
Share of Search by month for Genesys, Five9, 8x8, Talkdesk, NICE CXone. The figures are in the table below the chart.
View monthly share of search table
| Month | Genesys | Five9 | 8x8 | Talkdesk | NICE CXone |
|---|---|---|---|---|---|
| Oct 2025 | 47.7% | 25.7% | 13.8% | 7.7% | 5% |
| Nov 2025 | 46.6% | 25.2% | 13.5% | 9.2% | 5.4% |
| Dec 2025 | 47.5% | 25.8% | 13.9% | 7.8% | 5.1% |
| Jan 2026 | 46.3% | 25.1% | 13.4% | 9.2% | 6% |
| Feb 2026 | 46.3% | 25% | 13.4% | 9.2% | 6% |
| Mar 2026 | 44.8% | 24.1% | 15.8% | 8.8% | 6.5% |
| Apr 2026 | 46% | 24.9% | 13.3% | 9.1% | 6.7% |
| May 2026 | 46.8% | 25.2% | 13.6% | 7.6% | 6.8% |
| Jun 2026 | 48.7% | 26.2% | 9.5% | 7.9% | 7.7% |
| Jul 2026 | 49.8% | 26.9% | 7.9% | 8.1% | 7.3% |
| Aug 2026 | 47.9% | 25.9% | 11.4% | 7.8% | 7% |
| Sep 2026 | — | — | — | — | — |
| Rank | Brand | Share of Search | Estimated monthly branded searches | vs prior month | Share change |
|---|---|---|---|---|---|
| 1, held 1st | 47.9% | 114K | -0.03% | -1.9 points | |
| 2, held 2nd | 25.9% | 61.5K | 0% | -1 points | |
| 3, moved from 4th to 3rd | 11.4% | 27.1K | +49.7% | +3.5 pointsmoved from 4th to 3rd | |
| 4, moved from 3rd to 4th | 7.8% | 18.5K | -0.11% | -0.3 pointsmoved from 3rd to 4th | |
| 5, held 5th | 7% | 16.6K | +0.24% | -0.3 points |
1.
Genesys47.9%
Held 1st. 114K estimated branded searches, -0.03% vs prior month. Share -1.9 points.
2.
Five925.9%
Held 2nd. 61.5K estimated branded searches, 0% vs prior month. Share -1 points.
3.
8x811.4%
Moved from 4th to 3rd. 27.1K estimated branded searches, +49.7% vs prior month. Share +3.5 points.
4.
Talkdesk7.8%
Moved from 3rd to 4th. 18.5K estimated branded searches, -0.11% vs prior month. Share -0.3 points.
7%
Held 5th. 16.6K estimated branded searches, +0.24% vs prior month. Share -0.3 points.
Compare search popularity between Talkdesk and its closest rivals
How has branded search demand for Talkdesk changed worldwide over the last 12 months?
2 findings
- Across the 11 months ending August 2026, estimated monthly branded searches for Talkdesk worldwide fell from 22.7K to 18.5K.
- Across the 11 months ending August 2026, Talkdesk’s estimated Share of Search among call centre software worldwide peaked at 9.2% in November 2025 and was lowest at 7.6% in May 2026.
How did search popularity change for call centre software worldwide in August 2026?
5 changes
In August 2026, 8x8 overtook Talkdesk to rank 3rd among call centre software worldwide, at 11.4%.
In August 2026, Genesys lost estimated Share of Search among call centre software worldwide, from 49.8% to 47.9%.
In August 2026, Five9 lost estimated Share of Search among call centre software worldwide, from 26.9% to 25.9%.
Estimated monthly branded searches for NICE CXone worldwide rose 12.2% over 11 measured months, from 14.8K to 16.6K in August 2026.
Estimated monthly branded searches for Talkdesk worldwide fell 18.7% over 11 measured months, from 22.7K to 18.5K in August 2026.
Where does Talkdesk compete?
| Competitor set | Rank | Share of Search | Ranking |
|---|---|---|---|
| Call centre software | 4th of 5 | 7.8% | Shown above |
| Cloud contact center platforms | 4th of 5 | 7.9% | Show ranking |
How is Talkdesk measured?
Brandwave collects information about searches that people make online using Talkdesk’s name. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brand is growing, holding steady, or fading.
6 branded search terms
- talkdesk
- talkdesk app
- talkdesk com
- talkdesk contact center
- talkdesk platform
- talkdesk software
Do you work for Talkdesk? To request corrections or removal please contact us via our support page and we will be happy to assist.
Is Talkdesk your brand?
Put your own campaigns, spend and outcomes next to this demand line, so you can see which of your marketing lined up with the movements above.