Brandwave

Cloud contact center platforms:Which brands are most popular in search?

In August 2026, Genesys was the most searched among cloud contact center platforms worldwide, with an estimated 114K branded searches and 48.8% estimated Share of Search within this set. Worldwide · English terms: these are worldwide searches for English-language branded terms.

Share of Search, August 2026
  1. Genesys48.8%
  2. Five926.4%
  3. Amazon Connect9.7%
  4. Talkdesk7.9%
  5. NICE CXone7.1%

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Share of SearchLeaderboard

Compare services and tools used to manage customer calls and contact center operations. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time.

Share of Search among cloud contact center platforms worldwide, by month

Share of Search by month for Genesys, Five9, Amazon Connect, Talkdesk, NICE CXone. The figures are in the table below the chart.

View monthly share of search table
MonthGenesysFive9Amazon ConnectTalkdeskNICE CXone
Oct 202548.8%26.3%11.8%7.9%5.2%
Nov 202547.7%25.8%11.6%9.4%5.5%
Dec 202549.7%27%9.9%8.1%5.3%
Jan 202647.4%25.6%11.5%9.4%6.1%
Feb 202647.3%25.6%11.5%9.4%6.1%
Mar 202647.1%25.3%11.4%9.3%6.8%
Apr 202647%25.4%11.4%9.3%6.9%
May 202647.8%25.8%11.6%7.8%7%
Jun 202647.6%25.6%11.5%7.7%7.5%
Jul 202648.8%26.4%9.7%7.9%7.1%
Aug 202648.8%26.4%9.7%7.9%7.1%
Sep 2026—————

This month’s ranking, August 2026

  1. 1.Genesys

    48.8%

    held 1st · 114K estimated branded searches · -0.03% vs prior month · 0 points

  2. 2.Five9

    26.4%

    held 2nd · 61.5K estimated branded searches · 0% vs prior month · 0 points

  3. 3.Amazon Connect

    9.7%

    held 3rd · 22.6K estimated branded searches · -0.13% vs prior month · 0 points

  4. 4.Talkdesk

    7.9%

    held 4th · 18.5K estimated branded searches · -0.11% vs prior month · 0 points

  5. 5.NICE CXone

    7.1%

    held 5th · 16.6K estimated branded searches · +0.24% vs prior month · 0 points

Compare search popularity between leading brands

Which brand is most popular in search among cloud contact center platforms worldwide?

In August 2026, Genesys was the most searched among cloud contact center platforms worldwide, with an estimated 114K branded searches and 48.8% estimated Share of Search within this set. Five9 is in 2nd place, 22.4 percentage points behind at 26.4% Share of Search.

Global cloud contact center platforms, last 12 months ending September 2026
BrandShare of SearchPeakLowRank
Genesys48.8%49.7%Dec 202547%Apr 20261st
Five926.3% → 26.4%27%Dec 202525.3%Mar 20262nd
Amazon Connect11.8% → 9.7%11.8%Oct 20259.7%Aug 20263rd
Talkdesk7.9%9.4%Nov 20257.7%Jun 20264th
NICE CXone5.2% → 7.1%7.5%Jun 20265.2%Oct 20255th

Each finding as a sentence

  • Across the 11 months ending August 2026, Amazon Connect’s estimated Share of Search among cloud contact center platforms worldwide decreased from 11.8% to 9.7%.
  • Across the 11 months ending August 2026, NICE CXone’s estimated Share of Search among cloud contact center platforms worldwide increased from 5.2% to 7.1%.
  • Across the 11 months ending August 2026, Genesys’ estimated Share of Search among cloud contact center platforms worldwide peaked at 49.7% in December 2025 and was lowest at 47% in April 2026.
  • Across the 11 months ending August 2026, Five9’s estimated Share of Search among cloud contact center platforms worldwide peaked at 27% in December 2025 and was lowest at 25.3% in March 2026.
  • Across the 11 months ending August 2026, Talkdesk’s estimated Share of Search among cloud contact center platforms worldwide peaked at 9.4% in November 2025 and was lowest at 7.7% in June 2026.
  • Across the 11 months ending August 2026, NICE CXone’s estimated Share of Search among cloud contact center platforms worldwide peaked at 7.5% in June 2026 and was lowest at 5.2% in October 2025.
  • Across the 11 months ending August 2026, Genesys, Five9 and Talkdesk held steady: their estimated Share of Search among cloud contact center platforms worldwide each moved less than 0.5 percentage points.

How did search popularity change for cloud contact center platforms worldwide in August 2026?

  1. Amazon Connect’s estimated Share of Search among cloud contact center platforms worldwide has lost ground for 3 months in a row, from 11.6% to 9.7% in August 2026.

  2. Estimated monthly branded searches for NICE CXone worldwide rose 12.2% over 11 measured months, from 14.8K to 16.6K in August 2026.

  3. Estimated monthly branded searches for Genesys worldwide fell 19% over 11 measured months, from 140K to 114K in August 2026.

  4. Estimated monthly branded searches for Five9 worldwide fell 18.7% over 11 measured months, from 75.6K to 61.5K in August 2026.

  5. Estimated monthly branded searches for Talkdesk worldwide fell 18.7% over 11 measured months, from 22.7K to 18.5K in August 2026.

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