Five9 vs Genesys:Which is more popular by branded search?
In August 2026, Genesys had more branded searches than Five9 among cloud contact center platforms worldwide. Genesys was estimated to have 114K branded searches compared to Five9’s 61.5K, and held a 48.8% Share of Search versus Five9’s 26.4%. Worldwide · English terms: these are worldwide searches for English-language branded terms.
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Which is more popular in search, Five9 or Genesys?
Compare services and tools used to manage customer calls and contact center operations. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time.
Share of Search by month for Genesys, Five9. The figures are in the table below the chart.
View monthly share of search table
| Month | Genesys | Five9 | Amazon Connect | Talkdesk | NICE CXone |
|---|---|---|---|---|---|
| Oct 2025 | 48.8% | 26.3% | 11.8% | 7.9% | 5.2% |
| Nov 2025 | 47.7% | 25.8% | 11.6% | 9.4% | 5.5% |
| Dec 2025 | 49.7% | 27% | 9.9% | 8.1% | 5.3% |
| Jan 2026 | 47.4% | 25.6% | 11.5% | 9.4% | 6.1% |
| Feb 2026 | 47.3% | 25.6% | 11.5% | 9.4% | 6.1% |
| Mar 2026 | 47.1% | 25.3% | 11.4% | 9.3% | 6.8% |
| Apr 2026 | 47% | 25.4% | 11.4% | 9.3% | 6.9% |
| May 2026 | 47.8% | 25.8% | 11.6% | 7.8% | 7% |
| Jun 2026 | 47.6% | 25.6% | 11.5% | 7.7% | 7.5% |
| Jul 2026 | 48.8% | 26.4% | 9.7% | 7.9% | 7.1% |
| Aug 2026 | 48.8% | 26.4% | 9.7% | 7.9% | 7.1% |
| Sep 2026 | — | — | — | — | — |
How has the Five9 and Genesys comparison changed over the last 12 months?
3 findings
- Genesys was ahead of Five9 in every measured month of the 11 months ending August 2026.
- Across the 11 months ending August 2026, Five9’s estimated Share of Search among cloud contact center platforms worldwide moved from 26.3% to 26.4%, and its estimated monthly branded searches moved from 75.6K to 61.5K.
- Across the 11 months ending August 2026, Genesys’ estimated Share of Search among cloud contact center platforms worldwide held steady at 48.8%, and its estimated monthly branded searches moved from 140K to 114K.
How did search popularity change for cloud contact center platforms worldwide in August 2026?
2 changes
How each brand is measured
Brandwave collects information about searches that people make online using Five9’s and Genesys’ names. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brands is growing, holding steady, or fading.
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