Aircall vs Genesys:Which is more popular?
In September 2026, Genesys had more branded searches than Aircall among call centre software worldwide. Genesys had about 135,000 branded searches, while Aircall had 74,000. Genesys made up 15.7% of all call centre software searches we track, and Aircall accounted for 8.6%. When we asked ChatGPT and Google AI Overviews about call centre software, Genesys appeared in all five answers and Aircall in two. Genesys was mentioned before Aircall in four out of five answers.
Who do people search for more?
Genesys, about 82% more searches than Aircall
Who does AI mention more?
Genesys, mentioned in every answer we collected
Who does AI recommend more?
Genesys, named ahead of Aircall in 4 of 5 answers
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Top call centre software in ChatGPT and Google AI Overviews
In three ChatGPT questions and two Google AI Overviews, Genesys appeared in all five answers. Aircall was mentioned in two out of five: in two of the three ChatGPT answers, but not in either of the two Google AI Overviews. Genesys was listed before Aircall in four out of five answers.
Most recommended by AI
Brands get a higher ranking if they are mentioned earlier in the answers.
Mentioned by AI
Each dot is one answer, filled in when that answer mentions the brand.
- Genesys5 of 5Named in 3 of 3 ChatGPT answersNamed in 2 of 2 Google answers
CloudTalk4 of 5Named in 3 of 3 ChatGPT answersNamed in 1 of 2 Google answers
Talkdesk4 of 5Named in 2 of 3 ChatGPT answersNamed in 2 of 2 Google answers
Zendesk3 of 5Named in 2 of 3 ChatGPT answersNamed in 1 of 2 Google answers
Five93 of 5Named in 3 of 3 ChatGPT answersNamed in 0 of 2 Google answers
Aircall2 of 5Named in 2 of 3 ChatGPT answersNamed in 0 of 2 Google answers
NICE CXone2 of 5Named in 1 of 3 ChatGPT answersNamed in 1 of 2 Google answers
8x80 of 5Named in 0 of 3 ChatGPT answersNamed in 0 of 2 Google answers
See every answer about call centre software
5 answers
Asked ChatGPT
“Which call centre platform should I use?”
Asked ChatGPT
“What are the best call centre platforms?”
Asked ChatGPT
“What's the best call centre platform for customer support teams?”
Searched Google, AI Overview
“call centre software”
Searched Google, AI Overview
“cloud call centre software”
Not named in any answer:
Brands are shown in the order each answer named them. The survey took place in the United States on October 20, 2026.
Is Aircall or Genesys more popular in search?
This chart shows how often people search Google for Aircall and Genesys by name. Each line represents a brand's share of searches for all eight call centre software we track, month by month, from English-language searches worldwide.
Share of searches by month for Genesys, Aircall. The figures are in the table below the chart.
View monthly share of searches table
| Month | Zendesk | 8x8 | Genesys | Aircall | Five9 | CloudTalk | Talkdesk | NICE CXone |
|---|---|---|---|---|---|---|---|---|
| Oct 2025 | 36.7% | 28.5% | 13.4% | 9% | 7.4% | 2.2% | 2.2% | 0.66% |
| Nov 2025 | 36.3% | 28.2% | 13.2% | 8.9% | 7.3% | 2.7% | 2.7% | 0.79% |
| Dec 2025 | 38.8% | 25.5% | 14.2% | 7.8% | 7.8% | 2.9% | 2.3% | 0.7% |
| Jan 2026 | 37.1% | 23.5% | 11.1% | 16.6% | 6.1% | 2.7% | 2.2% | 0.66% |
| Feb 2026 | 35.4% | 27.5% | 12.9% | 10.6% | 7.1% | 3.2% | 2.6% | 0.77% |
| Mar 2026 | 39.5% | 25.9% | 11.8% | 9.7% | 6.5% | 3.5% | 2.4% | 0.71% |
| Apr 2026 | 31.6% | 30% | 14.1% | 9.5% | 7.7% | 3.5% | 2.8% | 0.84% |
| May 2026 | 37.6% | 24.7% | 13.7% | 9.2% | 7.5% | 4.1% | 2.3% | 0.82% |
| Jun 2026 | 41.2% | 18.1% | 15% | 10.1% | 8.3% | 3.7% | 2.5% | 1.1% |
| Jul 2026 | 37.8% | 16.7% | 16.9% | 11.4% | 9.3% | 4.2% | 2.8% | 1% |
| Aug 2026 | 35.6% | 23.4% | 15.9% | 8.8% | 8.8% | 3.9% | 2.6% | 0.95% |
| Sep 2026 | 35.1% | 27.3% | 15.7% | 8.6% | 7% | 3.2% | 2.1% | 0.94% |
How has the Aircall and Genesys comparison changed over the last 12 months?
3 findings
- The lead changed hands 2 times in the 12 months ending September 2026: Aircall took it in January 2026, Genesys took it in February 2026.
- Across the 12 months ending September 2026, Aircall’s share of searches among call centre software worldwide moved from 9% to 8.6%, and its estimated monthly branded searches moved from 90.5K to 74K.
- Across the 12 months ending September 2026, Genesys’ share of searches among call centre software worldwide moved from 13.4% to 15.7%, and its estimated monthly branded searches held steady at 135K.
How did search popularity change for call centre software worldwide in September 2026?
1 change
Estimated monthly branded searches for Aircall worldwide fell 18.2% over 12 measured months, from 90.5K to 74K in September 2026.
How are branded searches counted?
2 search terms
Brandwave collects information about searches that people make online using Aircall’s and Genesys’ names. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brands is growing, holding steady, or fading.
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