How popular isGenesys in search?
In August 2026, there were an estimated 114K branded searches for Genesys worldwide which is down 19% over the last 11 months. Genesys holds 47.9% estimated Share of Search among call centre software worldwide and is ranked 1st of 5 competitors for search popularity. These are worldwide searches for English-language branded terms.
Genesys47.9%
Five925.9%
8x811.4%
Talkdesk7.8%
NICE CXone7%
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Which call centre software compete with Genesys?
Share of Search by month for Genesys, Five9, 8x8, Talkdesk, NICE CXone. The figures are in the table below the chart.
View monthly share of search table
| Month | Genesys | Five9 | 8x8 | Talkdesk | NICE CXone |
|---|---|---|---|---|---|
| Oct 2025 | 47.7% | 25.7% | 13.8% | 7.7% | 5% |
| Nov 2025 | 46.6% | 25.2% | 13.5% | 9.2% | 5.4% |
| Dec 2025 | 47.5% | 25.8% | 13.9% | 7.8% | 5.1% |
| Jan 2026 | 46.3% | 25.1% | 13.4% | 9.2% | 6% |
| Feb 2026 | 46.3% | 25% | 13.4% | 9.2% | 6% |
| Mar 2026 | 44.8% | 24.1% | 15.8% | 8.8% | 6.5% |
| Apr 2026 | 46% | 24.9% | 13.3% | 9.1% | 6.7% |
| May 2026 | 46.8% | 25.2% | 13.6% | 7.6% | 6.8% |
| Jun 2026 | 48.7% | 26.2% | 9.5% | 7.9% | 7.7% |
| Jul 2026 | 49.8% | 26.9% | 7.9% | 8.1% | 7.3% |
| Aug 2026 | 47.9% | 25.9% | 11.4% | 7.8% | 7% |
| Sep 2026 | — | — | — | — | — |
| Rank | Brand | Share of Search | Estimated monthly branded searches | vs prior month | Share change |
|---|---|---|---|---|---|
| 1, held 1st | 47.9% | 114K | -0.03% | -1.9 points | |
| 2, held 2nd | 25.9% | 61.5K | 0% | -1 points | |
| 3, moved from 4th to 3rd | 11.4% | 27.1K | +49.7% | +3.5 pointsmoved from 4th to 3rd | |
| 4, moved from 3rd to 4th | 7.8% | 18.5K | -0.11% | -0.3 pointsmoved from 3rd to 4th | |
| 5, held 5th | 7% | 16.6K | +0.24% | -0.3 points |
1.
Genesys47.9%
Held 1st. 114K estimated branded searches, -0.03% vs prior month. Share -1.9 points.
2.
Five925.9%
Held 2nd. 61.5K estimated branded searches, 0% vs prior month. Share -1 points.
3.
8x811.4%
Moved from 4th to 3rd. 27.1K estimated branded searches, +49.7% vs prior month. Share +3.5 points.
4.
Talkdesk7.8%
Moved from 3rd to 4th. 18.5K estimated branded searches, -0.11% vs prior month. Share -0.3 points.
7%
Held 5th. 16.6K estimated branded searches, +0.24% vs prior month. Share -0.3 points.
Compare search popularity between Genesys and its closest rivals
How has branded search demand for Genesys changed worldwide over the last 12 months?
2 findings
- Across the 11 months ending August 2026, estimated monthly branded searches for Genesys worldwide fell from 140K to 114K.
- Across the 11 months ending August 2026, Genesys’ estimated Share of Search among call centre software worldwide peaked at 49.8% in July 2026 and was lowest at 44.8% in March 2026.
How did search popularity change for call centre software worldwide in August 2026?
5 changes
In August 2026, 8x8 overtook Talkdesk to rank 3rd among call centre software worldwide, at 11.4%.
In August 2026, Genesys lost estimated Share of Search among call centre software worldwide, from 49.8% to 47.9%.
In August 2026, Five9 lost estimated Share of Search among call centre software worldwide, from 26.9% to 25.9%.
Estimated monthly branded searches for NICE CXone worldwide rose 12.2% over 11 measured months, from 14.8K to 16.6K in August 2026.
Estimated monthly branded searches for Talkdesk worldwide fell 18.7% over 11 measured months, from 22.7K to 18.5K in August 2026.
Where does Genesys compete?
| Competitor set | Rank | Share of Search | Ranking |
|---|---|---|---|
| Contact centre workforce management | 2nd of 5 | 29.4% | Show ranking |
| Call centre software | 1st of 5 | 47.9% | Shown above |
| Cloud contact center platforms | 1st of 5 | 48.8% | Show ranking |
How is Genesys measured?
Brandwave collects information about searches that people make online using Genesys’ name. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brand is growing, holding steady, or fading.
5 branded search terms
- contact center genesys
- genesys
- genesys app
- genesys com
- genesys software
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Is Genesys your brand?
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