Five9 vs Talkdesk:Which is more popular by branded search?
In August 2026, Five9 had more branded searches than Talkdesk among cloud contact center platforms worldwide. Five9 was estimated to have 61.5K branded searches compared to Talkdesk’s 18.5K, and held a 26.4% Share of Search versus Talkdesk’s 7.9%. Worldwide · English terms: these are worldwide searches for English-language branded terms.
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Which is more popular in search, Five9 or Talkdesk?
Compare services and tools used to manage customer calls and contact center operations. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time.
Share of Search by month for Five9, Talkdesk. The figures are in the table below the chart.
View monthly share of search table
| Month | Genesys | Five9 | Amazon Connect | Talkdesk | NICE CXone |
|---|---|---|---|---|---|
| Oct 2025 | 48.8% | 26.3% | 11.8% | 7.9% | 5.2% |
| Nov 2025 | 47.7% | 25.8% | 11.6% | 9.4% | 5.5% |
| Dec 2025 | 49.7% | 27% | 9.9% | 8.1% | 5.3% |
| Jan 2026 | 47.4% | 25.6% | 11.5% | 9.4% | 6.1% |
| Feb 2026 | 47.3% | 25.6% | 11.5% | 9.4% | 6.1% |
| Mar 2026 | 47.1% | 25.3% | 11.4% | 9.3% | 6.8% |
| Apr 2026 | 47% | 25.4% | 11.4% | 9.3% | 6.9% |
| May 2026 | 47.8% | 25.8% | 11.6% | 7.8% | 7% |
| Jun 2026 | 47.6% | 25.6% | 11.5% | 7.7% | 7.5% |
| Jul 2026 | 48.8% | 26.4% | 9.7% | 7.9% | 7.1% |
| Aug 2026 | 48.8% | 26.4% | 9.7% | 7.9% | 7.1% |
| Sep 2026 | — | — | — | — | — |
How has the Five9 and Talkdesk comparison changed over the last 12 months?
3 findings
- Five9 was ahead of Talkdesk in every measured month of the 11 months ending August 2026.
- Across the 11 months ending August 2026, Five9’s estimated Share of Search among cloud contact center platforms worldwide moved from 26.3% to 26.4%, and its estimated monthly branded searches moved from 75.6K to 61.5K.
- Across the 11 months ending August 2026, Talkdesk’s estimated Share of Search among cloud contact center platforms worldwide held steady at 7.9%, and its estimated monthly branded searches moved from 22.7K to 18.5K.
How did search popularity change for cloud contact center platforms worldwide in August 2026?
2 changes
How each brand is measured
Brandwave collects information about searches that people make online using Five9’s and Talkdesk’s names. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brands is growing, holding steady, or fading.
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