8x8 vs Talkdesk:Which is more popular by branded search?
In August 2026, 8x8 had more branded searches than Talkdesk among call centre software worldwide. 8x8 was estimated to have 27.1K branded searches compared to Talkdesk’s 18.5K, and held an 11.4% Share of Search versus Talkdesk’s 7.8%. These are worldwide searches for English-language branded terms.
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Which is more popular in search, 8x8 or Talkdesk?
Compare the platforms contact centres run on. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time.
Share of Search by month for 8x8, Talkdesk. The figures are in the table below the chart.
View monthly share of search table
| Month | Genesys | Five9 | 8x8 | Talkdesk | NICE CXone |
|---|---|---|---|---|---|
| Oct 2025 | 47.7% | 25.7% | 13.8% | 7.7% | 5% |
| Nov 2025 | 46.6% | 25.2% | 13.5% | 9.2% | 5.4% |
| Dec 2025 | 47.5% | 25.8% | 13.9% | 7.8% | 5.1% |
| Jan 2026 | 46.3% | 25.1% | 13.4% | 9.2% | 6% |
| Feb 2026 | 46.3% | 25% | 13.4% | 9.2% | 6% |
| Mar 2026 | 44.8% | 24.1% | 15.8% | 8.8% | 6.5% |
| Apr 2026 | 46% | 24.9% | 13.3% | 9.1% | 6.7% |
| May 2026 | 46.8% | 25.2% | 13.6% | 7.6% | 6.8% |
| Jun 2026 | 48.7% | 26.2% | 9.5% | 7.9% | 7.7% |
| Jul 2026 | 49.8% | 26.9% | 7.9% | 8.1% | 7.3% |
| Aug 2026 | 47.9% | 25.9% | 11.4% | 7.8% | 7% |
| Sep 2026 | — | — | — | — | — |
How has the 8x8 and Talkdesk comparison changed over the last 12 months?
3 findings
- The lead changed hands 2 times in the 11 months ending August 2026: Talkdesk took it in July 2026, 8x8 took it in August 2026.
- Across the 11 months ending August 2026, 8x8’s estimated Share of Search among call centre software worldwide moved from 13.8% to 11.4%, and its estimated monthly branded searches moved from 40.5K to 27.1K.
- Across the 11 months ending August 2026, Talkdesk’s estimated Share of Search among call centre software worldwide moved from 7.7% to 7.8%, and its estimated monthly branded searches moved from 22.7K to 18.5K.
How did search popularity change for call centre software worldwide in August 2026?
2 changes
In August 2026, 8x8 overtook Talkdesk to rank 3rd among call centre software worldwide, at 11.4%.
Estimated monthly branded searches for Talkdesk worldwide fell 18.7% over 11 measured months, from 22.7K to 18.5K in August 2026.
How each brand is measured
Brandwave collects information about searches that people make online using 8x8’s and Talkdesk’s names. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brands is growing, holding steady, or fading.
Put your own brand in this comparison
Brandwave tracks your branded demand next to the rival you actually watch, with your campaigns, spend and outcomes on the same timeline.