NICE CXone vs Verint:Which is more popular by branded search?
In August 2026, Verint had more branded searches than NICE CXone among contact centre workforce management worldwide. Verint was estimated to have 40.5K branded searches compared to NICE CXone’s 16.6K, and held a 10.5% Share of Search versus NICE CXone’s 4.3%. These are worldwide searches for English-language branded terms.
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Which is more popular in search, NICE CXone or Verint?
Compare the tools that forecast and roster contact centre staff. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time.
Share of Search by month for Verint, NICE CXone. The figures are in the table below the chart.
View monthly share of search table
| Month | Aspect | Genesys | Verint | NICE CXone | Calabrio |
|---|---|---|---|---|---|
| Oct 2025 | 47.5% | 33.1% | 11.7% | 3.5% | 4.3% |
| Nov 2025 | 50.7% | 28.9% | 12.5% | 3.3% | 4.6% |
| Dec 2025 | 52.2% | 29.5% | 10.5% | 3.1% | 4.7% |
| Jan 2026 | 52.1% | 29.7% | 10.5% | 3.8% | 3.8% |
| Feb 2026 | 52.1% | 29.7% | 10.5% | 3.8% | 3.8% |
| Mar 2026 | 50.6% | 29% | 12.5% | 4.2% | 3.7% |
| Apr 2026 | 50.8% | 28.8% | 12.5% | 4.2% | 3.7% |
| May 2026 | 50.8% | 28.8% | 12.5% | 4.2% | 3.7% |
| Jun 2026 | 46.8% | 32.4% | 11.5% | 5.1% | 4.2% |
| Jul 2026 | 47.5% | 32.7% | 11.6% | 4.8% | 3.5% |
| Aug 2026 | 52% | 29.4% | 10.5% | 4.3% | 3.8% |
| Sep 2026 | — | — | — | — | — |
How has the NICE CXone and Verint comparison changed over the last 12 months?
3 findings
- Verint was ahead of NICE CXone in every measured month of the 11 months ending August 2026.
- Across the 11 months ending August 2026, NICE CXone’s estimated Share of Search among contact centre workforce management worldwide moved from 3.5% to 4.3%, and its estimated monthly branded searches moved from 14.8K to 16.6K.
- Across the 11 months ending August 2026, Verint’s estimated Share of Search among contact centre workforce management worldwide moved from 11.7% to 10.5%, and its estimated monthly branded searches moved from 49.5K to 40.5K.
How did search popularity change for contact centre workforce management worldwide in August 2026?
2 changes
In August 2026, Verint lost estimated Share of Search among contact centre workforce management worldwide, from 11.6% to 10.5%.
Estimated monthly branded searches for NICE CXone worldwide rose 12.2% over 11 measured months, from 14.8K to 16.6K in August 2026.
How each brand is measured
Brandwave collects information about searches that people make online using NICE CXone’s and Verint’s names. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brands is growing, holding steady, or fading.
NICE CXone
6 branded search terms
- cxone
- nice cxone
- nice cxone app
- nice cxone contact center
- nice cxone software
- nicecxone
Verint
1 branded search term
- verint
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