Brandwave

How popular isNICE CXone in search?

In August 2026, there were an estimated 16.6K branded searches for NICE CXone worldwide which is up 12.2% over the last 11 months. NICE CXone holds 4.3% estimated Share of Search among contact centre workforce management worldwide and is ranked 4th of 5 competitors for search popularity. These are worldwide searches for English-language branded terms.

Share of Search, August 2026
  1. Aspect52%
  2. Genesys29.4%
  3. Verint10.5%
  4. NICE CXone4.3%
  5. Calabrio3.8%
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Which contact centre workforce management compete with NICE CXone?

NICE CXone against contact centre workforce management worldwide, by month

Share of Search by month for Aspect, Genesys, Verint, NICE CXone, Calabrio. The figures are in the table below the chart.

View monthly share of search table
MonthAspectGenesysVerintNICE CXoneCalabrio
Oct 202547.5%33.1%11.7%3.5%4.3%
Nov 202550.7%28.9%12.5%3.3%4.6%
Dec 202552.2%29.5%10.5%3.1%4.7%
Jan 202652.1%29.7%10.5%3.8%3.8%
Feb 202652.1%29.7%10.5%3.8%3.8%
Mar 202650.6%29%12.5%4.2%3.7%
Apr 202650.8%28.8%12.5%4.2%3.7%
May 202650.8%28.8%12.5%4.2%3.7%
Jun 202646.8%32.4%11.5%5.1%4.2%
Jul 202647.5%32.7%11.6%4.8%3.5%
Aug 202652%29.4%10.5%4.3%3.8%
Sep 2026—————

  1. 1.Aspect

    52%

    Held 1st. 201K estimated branded searches, +21.8% vs prior month. Share +4.6 points.

  2. 2.Genesys

    29.4%

    Held 2nd. 114K estimated branded searches, -0.03% vs prior month. Share -3.3 points.

  3. 3.Verint

    10.5%

    Held 3rd. 40.5K estimated branded searches, 0% vs prior month. Share -1.2 points.

  4. 4.NICE CXone

    4.3%

    Held 4th. 16.6K estimated branded searches, +0.24% vs prior month. Share -0.5 points.

  5. 5.Calabrio

    3.8%

    Held 5th. 14.8K estimated branded searches, +22.3% vs prior month. Share +0.4 points.

Compare search popularity between NICE CXone and its closest rivals

How has branded search demand for NICE CXone changed worldwide over the last 12 months?

  • Across the 11 months ending August 2026, estimated monthly branded searches for NICE CXone worldwide rose from 14.8K to 16.6K.
  • Across the 11 months ending August 2026, NICE CXone’s estimated Share of Search among contact centre workforce management worldwide increased from 3.5% to 4.3%.
  • Across the 11 months ending August 2026, NICE CXone’s estimated Share of Search among contact centre workforce management worldwide peaked at 5.1% in June 2026 and was lowest at 3.1% in December 2025.
  • Across the 11 months ending August 2026, NICE CXone rose from 5th to 4th among contact centre workforce management worldwide.

How did search popularity change for contact centre workforce management worldwide in August 2026?

  1. In August 2026, Aspect gained estimated Share of Search among contact centre workforce management worldwide, from 47.5% to 52%.

  2. In August 2026, Genesys lost estimated Share of Search among contact centre workforce management worldwide, from 32.7% to 29.4%.

  3. In August 2026, Verint lost estimated Share of Search among contact centre workforce management worldwide, from 11.6% to 10.5%.

  4. Estimated monthly branded searches for NICE CXone worldwide rose 12.2% over 11 measured months, from 14.8K to 16.6K in August 2026.

  5. Estimated monthly branded searches for Calabrio worldwide fell 18.2% over 11 measured months, from 18.1K to 14.8K in August 2026.

Where does NICE CXone compete?

NICE CXone is ranked in three competitor sets. Each share is worked out among that set's brands, so it differs from set to set.
Competitor setRankShare of SearchRanking
Contact centre workforce management4th of 54.3%Shown above
Call centre software5th of 57%Show ranking
Cloud contact center platforms5th of 57.1%Show ranking

How is NICE CXone measured?

Brandwave collects information about searches that people make online using NICE CXone’s name. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brand is growing, holding steady, or fading.

6 branded search terms

  • cxone
  • nice cxone
  • nice cxone app
  • nice cxone contact center
  • nice cxone software
  • nicecxone

How the Brand Demand Index is measured

Who owns NICE CXone?

NICE CXone is owned by NICE. Brandwave also tracks Cognigy, owned by the same company, worldwide.

Do you work for NICE CXone? To request corrections or removal please contact us via our support page and we will be happy to assist.

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