Brandwave

Aircall vs NICE CXone:Which is more popular?

In September 2026, Aircall had more branded searches than NICE CXone among call centre software worldwide. Aircall had about 74,000 branded searches, while NICE CXone had 8,100. Aircall made up 8.6% of all call centre software searches we track, and NICE CXone accounted for 0.94%. When we asked ChatGPT and Google AI Overviews about call centre software, Aircall and NICE CXone each appeared in two of the five answers. Aircall and NICE CXone were each mentioned first in two of the four answers that named either.

Among call centre software worldwide in September 2026

Who do people search for more?

Aircall, about 9 searches for every 1 for NICE CXone

Aircall 74K searchesNICE CXone 8.1K searches

Who does AI mention more?

Both were mentioned in 2 of 5 answers.

Aircall in 2 of 5NICE CXone in 2 of 5

Who does AI recommend more?

Each is named first in 2 of 4 answers.

Aircall first in 2NICE CXone first in 2

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Top call centre software in ChatGPT and Google AI Overviews

In three ChatGPT questions and two Google AI Overviews, Aircall was mentioned in two out of five: in two of the three ChatGPT answers, but not in either of the two Google AI Overviews. NICE CXone was mentioned in two out of five: in one of the three ChatGPT answers and in one of the two Google AI Overviews. Aircall and NICE CXone were each listed first in two of the four answers that named either.

Most recommended by AI

Brands get a higher ranking if they are mentioned earlier in the answers.

  1. Genesys1st
  2. Talkdesk2nd
  3. CloudTalk3rd
  4. Zendesk4th
  5. NICE CXone5th
  6. Five96th
  7. Aircall7th
  8. 8x8–

Mentioned by AI

Each dot is one answer, filled in when that answer mentions the brand.

  • Genesys5 of 5Named in 3 of 3 ChatGPT answersNamed in 2 of 2 Google answers
  • CloudTalk4 of 5Named in 3 of 3 ChatGPT answersNamed in 1 of 2 Google answers
  • Talkdesk4 of 5Named in 2 of 3 ChatGPT answersNamed in 2 of 2 Google answers
  • Zendesk3 of 5Named in 2 of 3 ChatGPT answersNamed in 1 of 2 Google answers
  • Five93 of 5Named in 3 of 3 ChatGPT answersNamed in 0 of 2 Google answers
  • Aircall2 of 5Named in 2 of 3 ChatGPT answersNamed in 0 of 2 Google answers
  • NICE CXone2 of 5Named in 1 of 3 ChatGPT answersNamed in 1 of 2 Google answers
  • 8x80 of 5Named in 0 of 3 ChatGPT answersNamed in 0 of 2 Google answers

See every answer about call centre software

5 answers

Not named in any answer:

Brands are shown in the order each answer named them. The survey took place in the United States on October 20, 2026.

Is Aircall or NICE CXone more popular in search?

This chart shows how often people search Google for Aircall and NICE CXone by name. Each line represents a brand's share of searches for all eight call centre software we track, month by month, from English-language searches worldwide.

Aircall and NICE CXone among call centre software worldwide, by month

Share of searches by month for Aircall, NICE CXone. The figures are in the table below the chart.

View monthly share of searches table
MonthZendesk8x8GenesysAircallFive9CloudTalkTalkdeskNICE CXone
Oct 202536.7%28.5%13.4%9%7.4%2.2%2.2%0.66%
Nov 202536.3%28.2%13.2%8.9%7.3%2.7%2.7%0.79%
Dec 202538.8%25.5%14.2%7.8%7.8%2.9%2.3%0.7%
Jan 202637.1%23.5%11.1%16.6%6.1%2.7%2.2%0.66%
Feb 202635.4%27.5%12.9%10.6%7.1%3.2%2.6%0.77%
Mar 202639.5%25.9%11.8%9.7%6.5%3.5%2.4%0.71%
Apr 202631.6%30%14.1%9.5%7.7%3.5%2.8%0.84%
May 202637.6%24.7%13.7%9.2%7.5%4.1%2.3%0.82%
Jun 202641.2%18.1%15%10.1%8.3%3.7%2.5%1.1%
Jul 202637.8%16.7%16.9%11.4%9.3%4.2%2.8%1%
Aug 202635.6%23.4%15.9%8.8%8.8%3.9%2.6%0.95%
Sep 202635.1%27.3%15.7%8.6%7%3.2%2.1%0.94%

How has the Aircall and NICE CXone comparison changed over the last 12 months?

3 findings
  • Aircall was ahead of NICE CXone in every measured month of the 12 months ending September 2026.
  • Across the 12 months ending September 2026, Aircall’s share of searches among call centre software worldwide moved from 9% to 8.6%, and its estimated monthly branded searches moved from 90.5K to 74K.
  • Across the 12 months ending September 2026, NICE CXone’s share of searches among call centre software worldwide moved from 0.66% to 0.94%, and its estimated monthly branded searches moved from 6.6K to 8.1K.

How did search popularity change for call centre software worldwide in September 2026?

2 changes

  1. Estimated monthly branded searches for NICE CXone worldwide rose 22.7% over 12 measured months, from 6.6K to 8.1K in September 2026.

  2. Estimated monthly branded searches for Aircall worldwide fell 18.2% over 12 measured months, from 90.5K to 74K in September 2026.

How are branded searches counted?

2 search terms

Brandwave collects information about searches that people make online using Aircall’s and NICE CXone’s names. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brands is growing, holding steady, or fading.

Aircall

1 branded search term

  • aircall

NICE CXone

1 branded search term

  • cxone

How the Brand Demand Index is measured

Other head-to-heads among call centre software

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