Jira Service Management vs Zendesk:Which is searched more?
In August 2026, Zendesk had more branded searches than Jira Service Management among it service management software worldwide. Zendesk was estimated to have 249K branded searches compared to Jira Service Management’s 33.3K, and held a 29.1% Share of Search versus Jira Service Management’s 3.9%. These are worldwide searches for English-language branded terms.
Follow Jira Service Management vs Zendesk and get free monthly updates on what changed
By continuing you'll get index updates and occasional product news from Brandwave. Unsubscribe any time. Privacy
Which is more popular in search, Jira Service Management or Zendesk?
Compare the it service management software developers choose between. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time.
Share of Search by month for Zendesk, Jira Service Management. The figures are in the table below the chart.
View monthly share of search table
| Month | Zendesk | Jira Service Management |
|---|---|---|
| Oct 2025 | 36.3% | 4% |
| Nov 2025 | 36.1% | 4.9% |
| Dec 2025 | 36.7% | 4.1% |
| Jan 2026 | 37.1% | 4.1% |
| Feb 2026 | 33% | 4.4% |
| Mar 2026 | 36.8% | 4.1% |
| Apr 2026 | 25.6% | 4.1% |
| May 2026 | 29.8% | 3.9% |
| Jun 2026 | 29.7% | 3.9% |
| Jul 2026 | 28.9% | 4.5% |
| Aug 2026 | 29.1% | 3.9% |
| Sep 2026 | — | — |
How has the Jira Service Management and Zendesk comparison changed over the last 12 months?
3 findings
- Zendesk was ahead of Jira Service Management in every measured month of the 11 months ending August 2026.
- Across the 11 months ending August 2026, Jira Service Management’s estimated Share of Search among it service management software worldwide moved from 4% to 3.9%, and its estimated monthly branded searches moved from 41.6K to 33.3K.
- Across the 11 months ending August 2026, Zendesk’s estimated Share of Search among it service management software worldwide moved from 36.3% to 29.1%, and its estimated monthly branded searches moved from 373K to 249K.
How did search popularity change for it service management software worldwide in August 2026?
2 changes
In August 2026, Jira Service Management lost estimated Share of Search among it service management software worldwide, from 4.5% to 3.9%.
Estimated monthly branded searches for Zendesk worldwide fell 33.2% over 11 measured months, from 373K to 249K in August 2026.
How each brand is measured
Brandwave collects information about searches that people make online using Jira Service Management’s and Zendesk’s names. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brands is growing, holding steady, or fading.
Jira Service Management
6 branded search terms
- jira service desk
- jira service management
- jira service management app
- jira service management it service management
- jira service management software
- jiraservicemanagement
Zendesk
3 branded search terms
- zendesk
- zendesk ai
- zendesk suite
Put your own brand in this comparison
Brandwave tracks your branded demand next to the rival you actually watch, with your campaigns, spend and outcomes on the same timeline.