How popular isFreshdesk in search?
In August 2026, there were an estimated 62.1K branded searches for Freshdesk worldwide which is down 44.4% over the last 11 months. Freshdesk holds 10.4% estimated Share of Search among help desk software worldwide and is ranked 4th of 5 competitors for search popularity. These are worldwide searches for English-language branded terms.
Zendesk41.6%
Gorgias28.1%Zoho Desk12.4%
Freshdesk10.4%
Help Scout7.6%
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Which help desk software compete with Freshdesk?
Share of Search by month for Zendesk, Gorgias, Zoho Desk, Freshdesk, Help Scout. The figures are in the table below the chart.
View monthly share of search table
| Month | Zendesk | Gorgias | Zoho Desk | Freshdesk | Help Scout |
|---|---|---|---|---|---|
| Oct 2025 | 43.4% | 23.6% | 10.5% | 13% | 9.5% |
| Nov 2025 | 39.5% | 32% | 9.5% | 11.8% | 7.1% |
| Dec 2025 | 42.4% | 28.3% | 10.3% | 12.7% | 6.3% |
| Jan 2026 | 47.3% | 25.9% | 9.4% | 11.7% | 5.7% |
| Feb 2026 | 46.4% | 25.4% | 11.2% | 11.4% | 5.6% |
| Mar 2026 | 50.8% | 22.8% | 10% | 11.4% | 5% |
| Apr 2026 | 41.8% | 27.9% | 12.3% | 10.3% | 7.6% |
| May 2026 | 47.8% | 26.2% | 11.6% | 9.7% | 4.8% |
| Jun 2026 | 45.6% | 25.2% | 11.1% | 11.3% | 6.8% |
| Jul 2026 | 39.8% | 32.6% | 11.8% | 9.9% | 5.9% |
| Aug 2026 | 41.6% | 28.1% | 12.4% | 10.4% | 7.6% |
| Sep 2026 | — | — | — | — | — |
| Rank | Brand | Share of Search | Estimated monthly branded searches | vs prior month | Share change |
|---|---|---|---|---|---|
| 1, held 1st | 41.6% | 249K | -0.04% | +1.8 points | |
| 2, held 2nd | 28.1% | 168K | -17.6% | -4.5 points | |
| 3, held 3rd | 12.4% | 74K | 0% | +0.5 points | |
| 4, held 4th | 10.4% | 62.1K | +0.49% | +0.5 points | |
| 5, held 5th | 7.6% | 45.3K | +21.7% | +1.6 points |
1.
Zendesk41.6%
Held 1st. 249K estimated branded searches, -0.04% vs prior month. Share +1.8 points.
2.
Gorgias28.1%
Held 2nd. 168K estimated branded searches, -17.6% vs prior month. Share -4.5 points.
12.4%
Held 3rd. 74K estimated branded searches, 0% vs prior month. Share +0.5 points.
10.4%
Held 4th. 62.1K estimated branded searches, +0.49% vs prior month. Share +0.5 points.
7.6%
Held 5th. 45.3K estimated branded searches, +21.7% vs prior month. Share +1.6 points.
Compare search popularity between Freshdesk and its closest rivals
How has branded search demand for Freshdesk changed worldwide over the last 12 months?
4 findings
- Across the 11 months ending August 2026, estimated monthly branded searches for Freshdesk worldwide fell from 112K to 62.1K.
- Across the 11 months ending August 2026, Freshdesk’s estimated Share of Search among help desk software worldwide decreased from 13% to 10.4%.
- Across the 11 months ending August 2026, Freshdesk’s estimated Share of Search among help desk software worldwide peaked at 13% in October 2025 and was lowest at 9.7% in May 2026.
- Across the 11 months ending August 2026, Freshdesk fell from 3rd to 4th among help desk software worldwide.
How did search popularity change for help desk software worldwide in August 2026?
5 changes
In August 2026, Zendesk gained estimated Share of Search among help desk software worldwide, from 39.8% to 41.6%.
In August 2026, Help Scout gained estimated Share of Search among help desk software worldwide, from 5.9% to 7.6%.
In August 2026, Zoho Desk gained estimated Share of Search among help desk software worldwide, from 11.8% to 12.4%.
In August 2026, Freshdesk gained estimated Share of Search among help desk software worldwide, from 9.9% to 10.4%.
In August 2026, Gorgias lost estimated Share of Search among help desk software worldwide, from 32.6% to 28.1%.
Where does Freshdesk compete?
| Competitor set | Rank | Share of Search | Ranking |
|---|---|---|---|
| Self service portals | 4th of 5 | 1.8% | Show ranking |
| Help desk software | 4th of 5 | 10.4% | Shown above |
| Customer support platforms | 3rd of 7 | 10.9% | Show ranking |
| Omnichannel support platforms | 3rd of 5 | 12.8% | Show ranking |
How is Freshdesk measured?
Brandwave collects information about searches that people make online using Freshdesk’s name. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brand is growing, holding steady, or fading.
2 branded search terms
- freshdesk
- freshdesk ticketing system
Who owns Freshdesk?
Freshdesk is owned by Freshworks. Brandwave also tracks Freshsales and Freshservice, owned by the same company, worldwide.
Do you work for Freshdesk? To request corrections or removal please contact us via our support page and we will be happy to assist.
Is Freshdesk your brand?
Put your own campaigns, spend and outcomes next to this demand line, so you can see which of your marketing lined up with the movements above.