Brandwave

How popular isFreshdesk Omni in search?

In September 2026, people searched for Freshdesk Omni by name about 1,000 times worldwide, a 23.1% decrease from the previous year. These searches made up 0.08% of all global omnichannel messaging platform searches, placing Freshdesk Omni tenth out of ten platforms. These are worldwide searches for English-language branded terms.

Share of searches, September 2026
  1. Twilio44.5%
  2. Zendesk24.4%
  3. Kommo15.2%
  4. Respond.io7.8%
  5. Chatwoot6%
  6. Trengo0.83%
  7. Salesforce0.52%
  8. Intercom0.44%
  9. Re:amaze0.31%
  10. Freshdesk Omni0.08%
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Which omnichannel messaging platforms compete with Freshdesk Omni?

Freshdesk Omni against omnichannel messaging platforms worldwide, by month

Share of searches by month for Twilio, Zendesk, Kommo, Respond.io, Chatwoot, Freshdesk Omni. The figures are in the table below the chart.

View monthly share of searches table
MonthTwilioZendeskKommoRespond.ioChatwootTrengoSalesforceIntercomRe:amazeFreshdesk Omni
Oct 202547%25.8%16%5.3%3.5%1.1%0.68%0.35%0.32%0.09%
Nov 202546.2%25.4%15.8%6.6%3.4%1%0.66%0.31%0.38%0.11%
Dec 202543.5%29.2%14.9%5.7%3.9%1.2%0.62%0.36%0.45%0.13%
Jan 202644%29.5%15.5%4.4%4%1.2%0.66%0.35%0.39%0.08%
Feb 202646.7%25.6%16%5%4.2%1.1%0.67%0.36%0.39%0.08%
Mar 202646.4%25.4%15.8%5.7%4.2%0.87%0.67%0.45%0.32%0.09%
Apr 202652.3%19.2%15%6.4%4.7%0.97%0.5%0.47%0.35%0.1%
May 202648.8%21.8%16.6%6%4.4%0.91%0.46%0.6%0.28%0.09%
Jun 202649.9%22.3%14.3%6.5%4.5%0.93%0.47%0.72%0.28%0.07%
Jul 202652.2%19.1%14.6%6%5.8%0.97%0.59%0.43%0.3%0.08%
Aug 202652.5%19.2%14.7%6.8%4.8%0.8%0.49%0.42%0.29%0.08%
Sep 202644.5%24.4%15.2%7.8%6%0.83%0.52%0.44%0.31%0.08%

  1. 1.Twilio

    44.5%

    Held 1st. 550K estimated branded searches, -18.3% vs prior month. Share -8 points.

  2. 2.Zendesk

    24.4%

    Held 2nd. 301K estimated branded searches, +22.3% vs prior month. Share +5.2 points.

  3. 3.Kommo

    15.2%

    Held 3rd. 188K estimated branded searches, -0.06% vs prior month. Share +0.5 points.

  4. 4.Respond.io

    7.8%

    Held 4th. 96.3K estimated branded searches, +9.8% vs prior month. Share +0.9 points.

  5. 5.Chatwoot

    6%

    Held 5th. 74.5K estimated branded searches, +22.1% vs prior month. Share +1.3 points.

  6. 6.Trengo

    0.83%

    Held 6th. 10.3K estimated branded searches, -0.1% vs prior month. Share 0 points.

  7. 7.Salesforce

    0.52%

    Held 7th. 6.4K estimated branded searches, +1.9% vs prior month. Share 0 points.

  8. 8.Intercom

    0.44%

    Held 8th. 5.4K estimated branded searches, 0% vs prior month. Share 0 points.

  9. 9.Re:amaze

    0.31%

    Held 9th. 3.8K estimated branded searches, 0% vs prior month. Share 0 points.

  10. 10.Freshdesk Omni

    0.08%

    Held 10th. 1K estimated branded searches, 0% vs prior month. Share 0 points.

Compare search popularity between Freshdesk Omni and its closest rivals

Every comparison with Freshdesk Omni

9 comparisons

How has branded search demand for Freshdesk Omni changed worldwide over the last 12 months?

2 findings
  • Across the 12 months ending September 2026, estimated monthly branded searches for Freshdesk Omni worldwide fell from 1.3K to 1K.
  • Across the 12 months ending September 2026, Freshdesk Omni’s share of searches among omnichannel messaging platforms worldwide held steady, from 0.09% to 0.08%.

How did search popularity change for omnichannel messaging platforms worldwide in September 2026?

6 changes

  1. In September 2026, Zendesk gained share of searches among omnichannel messaging platforms worldwide, from 19.2% to 24.4%.

  2. In September 2026, Chatwoot gained share of searches among omnichannel messaging platforms worldwide, from 4.8% to 6%.

  3. In September 2026, Respond.io gained share of searches among omnichannel messaging platforms worldwide, from 6.8% to 7.8%.

  4. In September 2026, Kommo gained share of searches among omnichannel messaging platforms worldwide, from 14.7% to 15.2%.

  5. In September 2026, Twilio lost share of searches among omnichannel messaging platforms worldwide, from 52.5% to 44.5%.

  6. Estimated monthly branded searches for Salesforce worldwide fell 34% over 12 measured months, from 9.7K to 6.4K in September 2026.

How are Freshdesk Omni’s branded searches counted?

1 search term

Brandwave collects information about searches that people make online using Freshdesk Omni’s name. When viewed over time, estimated search volumes for this branded term can be used to understand whether interest in the brand is growing, holding steady, or fading.

  • freshdesk omni

How the Brand Demand Index is measured

Who owns Freshdesk Omni?

Freshdesk Omni is owned by Freshworks. Brandwave also tracks Freshsales, Freshdesk and Freshservice, owned by the same company, worldwide.

Do you work for Freshdesk Omni? To request corrections or removal please contact us via our support page and we will be happy to assist.

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