Brandwave

Freshdesk Omni vs Salesforce:Which is more popular?

In September 2026, Salesforce had more branded searches than Freshdesk Omni among omnichannel messaging platforms worldwide. Salesforce had about 6,400 branded searches, while Freshdesk Omni had 1,000. Salesforce made up 0.52% of all omnichannel messaging platform searches we track, and Freshdesk Omni accounted for 0.08%. When we asked ChatGPT and Google AI Overviews about omnichannel messaging platforms, Freshdesk Omni and Salesforce each appeared in three of the five answers. Salesforce was mentioned before Freshdesk Omni in three out of four answers that named either.

Among omnichannel messaging platforms worldwide in September 2026

Who do people search for more?

Salesforce, about 6 searches for every 1 for Freshdesk Omni

Salesforce 6.4K searchesFreshdesk Omni 1K searches

Who does AI mention more?

Both were mentioned in 3 of 5 answers.

Freshdesk Omni in 3 of 5Salesforce in 3 of 5

Who does AI recommend more?

Salesforce, named ahead of Freshdesk Omni in 3 of 4 answers

Salesforce first in 3Freshdesk Omni first in 1

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Top omnichannel messaging platforms in ChatGPT and Google AI Overviews

In three ChatGPT questions and two Google AI Overviews, Freshdesk Omni was mentioned in three out of five: in all three ChatGPT answers, but not in either of the two Google AI Overviews. Salesforce was mentioned in three out of five: in two of the three ChatGPT answers and in one of the two Google AI Overviews. Salesforce was listed before Freshdesk Omni in three out of four answers that named either.

Most recommended by AI

Brands get a higher ranking if they are mentioned earlier in the answers.

  1. Zendesk1st
  2. Intercom2nd
  3. Salesforce3rd
  4. Freshdesk Omni4th
  5. Twilio5th
  6. Respond.io6th
  7. Kommo–
  8. Chatwoot–
  9. Trengo–
  10. Re:amaze–

Mentioned by AI

Each dot is one answer, filled in when that answer mentions the brand.

  • Zendesk5 of 5Named in 3 of 3 ChatGPT answersNamed in 2 of 2 Google answers
  • Intercom4 of 5Named in 3 of 3 ChatGPT answersNamed in 1 of 2 Google answers
  • Twilio3 of 5Named in 3 of 3 ChatGPT answersNamed in 0 of 2 Google answers
  • Salesforce3 of 5Named in 2 of 3 ChatGPT answersNamed in 1 of 2 Google answers
  • Freshdesk Omni3 of 5Named in 3 of 3 ChatGPT answersNamed in 0 of 2 Google answers
  • Respond.io1 of 5Named in 0 of 3 ChatGPT answersNamed in 1 of 2 Google answers
  • Kommo0 of 5Named in 0 of 3 ChatGPT answersNamed in 0 of 2 Google answers
  • Chatwoot0 of 5Named in 0 of 3 ChatGPT answersNamed in 0 of 2 Google answers
  • Trengo0 of 5Named in 0 of 3 ChatGPT answersNamed in 0 of 2 Google answers
  • Re:amaze0 of 5Named in 0 of 3 ChatGPT answersNamed in 0 of 2 Google answers

See every answer about omnichannel messaging platforms

5 answers

Not named in any answer:

Brands are shown in the order each answer named them. The survey took place in the United States on October 21, 2026.

Is Freshdesk Omni or Salesforce more popular in search?

This chart shows how often people search Google for Freshdesk Omni and Salesforce by name. Each line represents a brand's share of searches for all ten omnichannel messaging platforms we track, month by month, from English-language searches worldwide.

Freshdesk Omni and Salesforce among omnichannel messaging platforms worldwide, by month

Share of searches by month for Salesforce, Freshdesk Omni. The figures are in the table below the chart.

View monthly share of searches table
MonthTwilioZendeskKommoRespond.ioChatwootTrengoSalesforceIntercomRe:amazeFreshdesk Omni
Oct 202547%25.8%16%5.3%3.5%1.1%0.68%0.35%0.32%0.09%
Nov 202546.2%25.4%15.8%6.6%3.4%1%0.66%0.31%0.38%0.11%
Dec 202543.5%29.2%14.9%5.7%3.9%1.2%0.62%0.36%0.45%0.13%
Jan 202644%29.5%15.5%4.4%4%1.2%0.66%0.35%0.39%0.08%
Feb 202646.7%25.6%16%5%4.2%1.1%0.67%0.36%0.39%0.08%
Mar 202646.4%25.4%15.8%5.7%4.2%0.87%0.67%0.45%0.32%0.09%
Apr 202652.3%19.2%15%6.4%4.7%0.97%0.5%0.47%0.35%0.1%
May 202648.8%21.8%16.6%6%4.4%0.91%0.46%0.6%0.28%0.09%
Jun 202649.9%22.3%14.3%6.5%4.5%0.93%0.47%0.72%0.28%0.07%
Jul 202652.2%19.1%14.6%6%5.8%0.97%0.59%0.43%0.3%0.08%
Aug 202652.5%19.2%14.7%6.8%4.8%0.8%0.49%0.42%0.29%0.08%
Sep 202644.5%24.4%15.2%7.8%6%0.83%0.52%0.44%0.31%0.08%

How has the Freshdesk Omni and Salesforce comparison changed over the last 12 months?

3 findings

How did search popularity change for omnichannel messaging platforms worldwide in September 2026?

2 changes

  1. Estimated monthly branded searches for Salesforce worldwide fell 34% over 12 measured months, from 9.7K to 6.4K in September 2026.

  2. Estimated monthly branded searches for Freshdesk Omni worldwide fell 23.1% over 12 measured months, from 1.3K to 1K in September 2026.

How are branded searches counted?

3 search terms

Brandwave collects information about searches that people make online using Freshdesk Omni’s and Salesforce’s names. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brands is growing, holding steady, or fading.

Freshdesk Omni

1 branded search term

  • freshdesk omni

Salesforce

2 branded search terms

  • salesforce service cloud
  • service cloud salesforce

How the Brand Demand Index is measured

Other head-to-heads among omnichannel messaging platforms

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