Brandwave

Freshdesk Omni vs Respond.io:Which is more popular?

In September 2026, Respond.io had more branded searches than Freshdesk Omni among omnichannel messaging platforms worldwide. Respond.io had about 96,300 branded searches, while Freshdesk Omni had 1,000. Respond.io made up 7.8% of all omnichannel messaging platform searches we track, and Freshdesk Omni accounted for 0.08%. When we asked ChatGPT and Google AI Overviews about omnichannel messaging platforms, Freshdesk Omni appeared in three of the five answers and Respond.io in one. Freshdesk Omni was mentioned before Respond.io in three out of four answers that named either.

Among omnichannel messaging platforms worldwide in September 2026

Who do people search for more?

Respond.io, about 96 searches for every 1 for Freshdesk Omni

Respond.io 96.3K searchesFreshdesk Omni 1K searches

Who does AI mention more?

Freshdesk Omni, mentioned in 3 of 5 answers, Respond.io in 1

Freshdesk Omni in 3 of 5Respond.io in 1 of 5

Who does AI recommend more?

Freshdesk Omni, named ahead of Respond.io in 3 of 4 answers

Freshdesk Omni first in 3Respond.io first in 1

Follow Freshdesk Omni vs Respond.io and get free monthly updates on what changed

By continuing you'll get index updates and occasional product news from Brandwave. Unsubscribe any time. Privacy

Track your brand against a rival →

Top omnichannel messaging platforms in ChatGPT and Google AI Overviews

In three ChatGPT questions and two Google AI Overviews, Freshdesk Omni was mentioned in three out of five: in all three ChatGPT answers, but not in either of the two Google AI Overviews. Respond.io was mentioned in one out of five: not in any of the three ChatGPT answers, but in one of the two Google AI Overviews. Freshdesk Omni was listed before Respond.io in three out of four answers that named either.

Most recommended by AI

Brands get a higher ranking if they are mentioned earlier in the answers.

  1. Zendesk1st
  2. Intercom2nd
  3. Salesforce3rd
  4. Freshdesk Omni4th
  5. Twilio5th
  6. Respond.io6th
  7. Kommo–
  8. Chatwoot–
  9. Trengo–
  10. Re:amaze–

Mentioned by AI

Each dot is one answer, filled in when that answer mentions the brand.

  • Zendesk5 of 5Named in 3 of 3 ChatGPT answersNamed in 2 of 2 Google answers
  • Intercom4 of 5Named in 3 of 3 ChatGPT answersNamed in 1 of 2 Google answers
  • Twilio3 of 5Named in 3 of 3 ChatGPT answersNamed in 0 of 2 Google answers
  • Salesforce3 of 5Named in 2 of 3 ChatGPT answersNamed in 1 of 2 Google answers
  • Freshdesk Omni3 of 5Named in 3 of 3 ChatGPT answersNamed in 0 of 2 Google answers
  • Respond.io1 of 5Named in 0 of 3 ChatGPT answersNamed in 1 of 2 Google answers
  • Kommo0 of 5Named in 0 of 3 ChatGPT answersNamed in 0 of 2 Google answers
  • Chatwoot0 of 5Named in 0 of 3 ChatGPT answersNamed in 0 of 2 Google answers
  • Trengo0 of 5Named in 0 of 3 ChatGPT answersNamed in 0 of 2 Google answers
  • Re:amaze0 of 5Named in 0 of 3 ChatGPT answersNamed in 0 of 2 Google answers

See every answer about omnichannel messaging platforms

5 answers

Not named in any answer:

Brands are shown in the order each answer named them. The survey took place in the United States on October 21, 2026.

Is Freshdesk Omni or Respond.io more popular in search?

This chart shows how often people search Google for Freshdesk Omni and Respond.io by name. Each line represents a brand's share of searches for all ten omnichannel messaging platforms we track, month by month, from English-language searches worldwide.

Freshdesk Omni and Respond.io among omnichannel messaging platforms worldwide, by month

Share of searches by month for Respond.io, Freshdesk Omni. The figures are in the table below the chart.

View monthly share of searches table
MonthTwilioZendeskKommoRespond.ioChatwootTrengoSalesforceIntercomRe:amazeFreshdesk Omni
Oct 202547%25.8%16%5.3%3.5%1.1%0.68%0.35%0.32%0.09%
Nov 202546.2%25.4%15.8%6.6%3.4%1%0.66%0.31%0.38%0.11%
Dec 202543.5%29.2%14.9%5.7%3.9%1.2%0.62%0.36%0.45%0.13%
Jan 202644%29.5%15.5%4.4%4%1.2%0.66%0.35%0.39%0.08%
Feb 202646.7%25.6%16%5%4.2%1.1%0.67%0.36%0.39%0.08%
Mar 202646.4%25.4%15.8%5.7%4.2%0.87%0.67%0.45%0.32%0.09%
Apr 202652.3%19.2%15%6.4%4.7%0.97%0.5%0.47%0.35%0.1%
May 202648.8%21.8%16.6%6%4.4%0.91%0.46%0.6%0.28%0.09%
Jun 202649.9%22.3%14.3%6.5%4.5%0.93%0.47%0.72%0.28%0.07%
Jul 202652.2%19.1%14.6%6%5.8%0.97%0.59%0.43%0.3%0.08%
Aug 202652.5%19.2%14.7%6.8%4.8%0.8%0.49%0.42%0.29%0.08%
Sep 202644.5%24.4%15.2%7.8%6%0.83%0.52%0.44%0.31%0.08%

How has the Freshdesk Omni and Respond.io comparison changed over the last 12 months?

3 findings

How did search popularity change for omnichannel messaging platforms worldwide in September 2026?

2 changes

  1. In September 2026, Respond.io gained share of searches among omnichannel messaging platforms worldwide, from 6.8% to 7.8%.

  2. Estimated monthly branded searches for Freshdesk Omni worldwide fell 23.1% over 12 measured months, from 1.3K to 1K in September 2026.

How are branded searches counted?

4 search terms

Brandwave collects information about searches that people make online using Freshdesk Omni’s and Respond.io’s names. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brands is growing, holding steady, or fading.

Freshdesk Omni

1 branded search term

  • freshdesk omni

Respond.io

3 branded search terms

  • respond.io
  • respond.io app
  • respondio

How the Brand Demand Index is measured

Other head-to-heads among omnichannel messaging platforms

Creator with pink hair and a pink jacket

Put your own brand in this comparison

Brandwave tracks your branded demand next to the rival you actually watch, with your campaigns, spend and outcomes on the same timeline.

Start free