How popular isFreshdesk in search?
In August 2026, there were an estimated 62.1K branded searches for Freshdesk worldwide which is down 44.4% over the last 11 months. Freshdesk holds 16.2% estimated Share of Search among customer support platforms worldwide and is ranked 2nd of 7 competitors for search popularity. Worldwide · English terms: these are worldwide searches for English-language branded terms.
Follow Freshdesk and get free monthly updates on what changed
By continuing you'll get index updates and occasional product news from Brandwave. Unsubscribe any time. Privacy
Which customer support platforms compete with Freshdesk?
Share of Search by month for Zendesk, Freshdesk, Tidio, Help Scout, Crisp. The figures are in the table below the chart.
View monthly share of search table
| Month | Zendesk | Freshdesk | Tidio | Help Scout | Crisp | Intercom | Gorgias |
|---|---|---|---|---|---|---|---|
| Oct 2025 | 62.8% | 18.8% | 9% | 7% | 1.2% | 0.92% | 0.36% |
| Nov 2025 | 62.1% | 18.6% | 10.9% | 5.7% | 1.4% | 0.89% | 0.44% |
| Dec 2025 | 63.9% | 19.2% | 9.4% | 4.8% | 1.2% | 0.88% | 0.65% |
| Jan 2026 | 67.2% | 16.6% | 9.7% | 4.1% | 0.88% | 0.89% | 0.61% |
| Feb 2026 | 67% | 16.5% | 9.8% | 4.1% | 0.89% | 1.1% | 0.68% |
| Mar 2026 | 68.1% | 15.3% | 10.5% | 3.5% | 0.91% | 1.3% | 0.47% |
| Apr 2026 | 62.1% | 15.4% | 13.2% | 5.7% | 1.2% | 1.7% | 0.65% |
| May 2026 | 68.9% | 14% | 10% | 3.6% | 0.94% | 2% | 0.6% |
| Jun 2026 | 65.6% | 16.3% | 7.9% | 5.1% | 2.3% | 2.3% | 0.68% |
| Jul 2026 | 66.5% | 16.5% | 8.1% | 5.1% | 1.3% | 1.7% | 0.86% |
| Aug 2026 | 65% | 16.2% | 7.7% | 6% | 2.7% | 1.6% | 0.84% |
| Sep 2026 | — | — | — | — | — | — | — |
| Rank | Brand | Share of Search | Estimated monthly branded searches | vs prior month | Share change |
|---|---|---|---|---|---|
| 1, held 1st | 65% | 249K | -0.04% | -1.5 points | |
| 2, held 2nd | 16.2% | 62.1K | +0.49% | -0.3 points | |
| 3, held 3rd | 7.7% | 29.7K | -2% | -0.3 points | |
| 4, held 4th | 6% | 23.1K | +20.8% | +0.9 points | |
| 5, moved from 6th to 5th | 2.7% | 10.4K | +108% | +1.4 pointsmoved from 6th to 5th | |
| 6, moved from 5th to 6th | 1.6% | 6K | -5.5% | -0.1 pointsmoved from 5th to 6th | |
| 7, held 7th | 0.84% | 3.2K | 0% | 0 points |
1.
Zendesk65%
held 1st · 249K estimated branded searches · -0.04% vs prior month · -1.5 points
16.2%
held 2nd · 62.1K estimated branded searches · +0.49% vs prior month · -0.3 points
3.
Tidio7.7%
held 3rd · 29.7K estimated branded searches · -2% vs prior month · -0.3 points
6%
held 4th · 23.1K estimated branded searches · +20.8% vs prior month · +0.9 points
5.
Crisp2.7%
moved from 6th to 5th · 10.4K estimated branded searches · +108% vs prior month · +1.4 points
6.
Intercom1.6%
moved from 5th to 6th · 6K estimated branded searches · -5.5% vs prior month · -0.1 points
7.
Gorgias0.84%
held 7th · 3.2K estimated branded searches · 0% vs prior month · 0 points
Compare search popularity between Freshdesk and its closest rivals
How has branded search demand for Freshdesk changed worldwide over the last 12 months?
3 findings
- Across the 11 months ending August 2026, estimated monthly branded searches for Freshdesk worldwide fell from 112K to 62.1K.
- Across the 11 months ending August 2026, Freshdesk’s estimated Share of Search among customer support platforms worldwide decreased from 18.8% to 16.2%.
- Across the 11 months ending August 2026, Freshdesk’s estimated Share of Search among customer support platforms worldwide peaked at 19.2% in December 2025 and was lowest at 14% in May 2026.
How did search popularity change for customer support platforms worldwide in August 2026?
6 changes
In August 2026, Crisp overtook Intercom to rank 5th among customer support platforms worldwide, at 2.7%.
In August 2026, Help Scout gained estimated Share of Search among customer support platforms worldwide, from 5.1% to 6%.
In August 2026, Zendesk lost estimated Share of Search among customer support platforms worldwide, from 66.5% to 65%.
Estimated monthly branded searches for Gorgias worldwide rose 49.1% over 11 measured months, from 2.2K to 3.2K in August 2026.
Estimated monthly branded searches for Intercom worldwide rose 10.3% over 11 measured months, from 5.5K to 6K in August 2026.
Estimated monthly branded searches for Tidio worldwide fell 44.5% over 11 measured months, from 53.5K to 29.7K in August 2026.
How is Freshdesk measured?
Brandwave collects information about searches that people make online using Freshdesk’s name. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brand is growing, holding steady, or fading.
2 branded search terms
- freshdesk
- freshdesk ticketing system
Who owns Freshdesk?
Freshdesk is owned by 
Freshworks. Brandwave also tracks Freshsales and Freshservice, owned by the same company, worldwide.
Do you work for Freshdesk? To request corrections or removal please contact us via our support page and we will be happy to assist.
Is Freshdesk your brand?
Put your own campaigns, spend and outcomes next to this demand line, so you can see which of your marketing lined up with the movements above.