ManageEngine vs Zendesk:Which is more popular by branded search?
In August 2026, Zendesk had more branded searches than ManageEngine among self service portals worldwide. Zendesk was estimated to have 249K branded searches compared to ManageEngine’s 49.5K, and held a 7.4% Share of Search versus ManageEngine’s 1.5%. These are worldwide searches for English-language branded terms.
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Which is more popular in search, ManageEngine or Zendesk?
Compare the portals customers resolve issues in themselves. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time.
Share of Search by month for Zendesk, ManageEngine. The figures are in the table below the chart.
View monthly share of search table
| Month | Salesforce | ServiceNow | Zendesk | Freshdesk | ManageEngine |
|---|---|---|---|---|---|
| Oct 2025 | 72.5% | 12.4% | 10.3% | 3.1% | 1.7% |
| Nov 2025 | 72.6% | 12.4% | 10.3% | 3.1% | 1.7% |
| Dec 2025 | 72.6% | 12.4% | 10.3% | 3.1% | 1.7% |
| Jan 2026 | 73.1% | 12.6% | 10.4% | 2.6% | 1.4% |
| Feb 2026 | 75.8% | 12.3% | 8.4% | 2.1% | 1.4% |
| Mar 2026 | 74.2% | 12% | 10% | 2.2% | 1.6% |
| Apr 2026 | 74.6% | 15.3% | 7% | 1.7% | 1.4% |
| May 2026 | 73.8% | 14.9% | 8.3% | 1.7% | 1.3% |
| Jun 2026 | 74.1% | 14.5% | 8.1% | 2% | 1.3% |
| Jul 2026 | 77% | 12.8% | 7.1% | 1.8% | 1.4% |
| Aug 2026 | 76% | 13.3% | 7.4% | 1.8% | 1.5% |
| Sep 2026 | — | — | — | — | — |
How has the ManageEngine and Zendesk comparison changed over the last 12 months?
3 findings
- Zendesk was ahead of ManageEngine in every measured month of the 11 months ending August 2026.
- Across the 11 months ending August 2026, ManageEngine’s estimated Share of Search among self service portals worldwide moved from 1.7% to 1.5%, and its estimated monthly branded searches moved from 60.5K to 49.5K.
- Across the 11 months ending August 2026, Zendesk’s estimated Share of Search among self service portals worldwide moved from 10.3% to 7.4%, and its estimated monthly branded searches moved from 373K to 249K.
How did search popularity change for self service portals worldwide in August 2026?
2 changes
Estimated monthly branded searches for Zendesk worldwide fell 33.2% over 11 measured months, from 373K to 249K in August 2026.
Estimated monthly branded searches for ManageEngine worldwide fell 18.2% over 11 measured months, from 60.5K to 49.5K in August 2026.
How each brand is measured
Brandwave collects information about searches that people make online using ManageEngine’s and Zendesk’s names. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brands is growing, holding steady, or fading.
ManageEngine
1 branded search term
- manageengine
Zendesk
3 branded search terms
- zendesk
- zendesk ai
- zendesk suite
Put your own brand in this comparison
Brandwave tracks your branded demand next to the rival you actually watch, with your campaigns, spend and outcomes on the same timeline.