Brandwave

How popular isDocument360 in search?

In August 2026, there were an estimated 4.5K branded searches for Document360 worldwide which is down 45.7% over the last 11 months. Document360 holds 16.4% estimated Share of Search among knowledge base software worldwide and is ranked 2nd of 5 competitors for search popularity. These are worldwide searches for English-language branded terms.

Share of Search, August 2026
  1. ProProfs66.7%
  2. Document36016.4%
  3. Helpjuice11%
  4. KnowledgeOwl3.7%
  5. Zendesk Guide2.2%
Document360 website (opens in a new tab)

Follow Document360 and get free monthly updates on what changed

By continuing you'll get index updates and occasional product news from Brandwave. Unsubscribe any time. Privacy

Which knowledge base software compete with Document360?

Document360 against knowledge base software worldwide, by month

Share of Search by month for ProProfs, Document360, Helpjuice, KnowledgeOwl, Zendesk Guide. The figures are in the table below the chart.

View monthly share of search table
MonthProProfsDocument360HelpjuiceKnowledgeOwlZendesk Guide
Oct 202555.9%20.7%16.8%4%2.5%
Nov 202561.1%18.5%15.1%2.9%2.3%
Dec 202554.3%20.1%20.1%3%2.6%
Jan 202658.6%17.7%17.7%3.4%2.6%
Feb 202659.7%18.2%16.3%3.5%2.4%
Mar 202660.2%18.2%15.3%3.5%2.7%
Apr 202662.3%18.9%12.7%3.6%2.5%
May 202669.1%14%11.5%3.1%2.2%
Jun 202664.5%16.1%13.3%3.6%2.6%
Jul 202666%16.4%11.4%3.6%2.6%
Aug 202666.7%16.4%11%3.7%2.2%
Sep 2026—————

  1. 1.ProProfs

    66.7%

    Held 1st. 18.1K estimated branded searches, 0% vs prior month. Share +0.8 points.

  2. 2.Document360

    16.4%

    Held 2nd. 4.5K estimated branded searches, -0.67% vs prior month. Share +0.1 points.

  3. 3.Helpjuice

    11%

    Held 3rd. 3K estimated branded searches, -4.8% vs prior month. Share -0.4 points.

  4. 4.KnowledgeOwl

    3.7%

    Held 4th. 1K estimated branded searches, 0% vs prior month. Share 0 points.

  5. 5.Zendesk Guide

    2.2%

    Held 5th. 590 estimated branded searches, -18.1% vs prior month. Share -0.4 points.

Compare search popularity between Document360 and its closest rivals

How has branded search demand for Document360 changed worldwide over the last 12 months?

  • Across the 11 months ending August 2026, estimated monthly branded searches for Document360 worldwide fell from 8.2K to 4.5K.
  • Across the 11 months ending August 2026, Document360’s estimated Share of Search among knowledge base software worldwide decreased from 20.7% to 16.4%.
  • Across the 11 months ending August 2026, Document360’s estimated Share of Search among knowledge base software worldwide peaked at 20.7% in October 2025 and was lowest at 14% in May 2026.

How did search popularity change for knowledge base software worldwide in August 2026?

  1. In August 2026, ProProfs gained estimated Share of Search among knowledge base software worldwide, from 66% to 66.7%.

  2. Document360’s estimated Share of Search among knowledge base software worldwide has gained ground for 3 months in a row, from 14% to 16.4% in August 2026.

  3. KnowledgeOwl’s estimated Share of Search among knowledge base software worldwide has gained ground for 3 months in a row, from 3.1% to 3.7% in August 2026.

  4. Estimated monthly branded searches for Helpjuice worldwide fell 55.6% over 11 measured months, from 6.7K to 3K in August 2026.

  5. Estimated monthly branded searches for Zendesk Guide worldwide fell 41% over 11 measured months, from 1K to 590 in August 2026.

Where does Document360 compete?

Document360 is ranked in four competitor sets. Each share is worked out among that set's brands, so it differs from set to set.
Competitor setRankShare of SearchRanking
IT documentation platforms4th of 50.62%Show ranking
Customer knowledge base platforms2nd of 59.6%Show ranking
Knowledge base software2nd of 516.4%Shown above
AI knowledge base tools2nd of 516.9%Show ranking

How is Document360 measured?

Brandwave collects information about searches that people make online using Document360’s name. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brand is growing, holding steady, or fading.

4 branded search terms

  • document360
  • document360 com
  • document360 documentation
  • document360 knowledge base

Do you work for Document360? To request corrections or removal please contact us via our support page and we will be happy to assist.

How the Brand Demand Index is measured

Creator with pink hair and a pink jacket

Is Document360 your brand?

Put your own campaigns, spend and outcomes next to this demand line, so you can see which of your marketing lined up with the movements above.

Start free