Document360 vs ProProfs Knowledge Base:Which is more popular by branded search?
In August 2026, Document360 had more branded searches than ProProfs Knowledge Base among customer knowledge base platforms worldwide. Document360 was estimated to have 4.5K branded searches compared to ProProfs Knowledge Base’s 160, and held a 9.6% Share of Search versus ProProfs Knowledge Base’s 0.34%. Worldwide · English terms: these are worldwide searches for English-language branded terms.
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Which is more popular in search, Document360 or ProProfs Knowledge Base?
Compare services and tools used to publish and manage customer-facing documentation and knowledge bases. Branded searches tell you how often people look for a brand by name or related terms. Comparing these searches across competitors helps you see how popular each brand is over time.
Share of Search by month for Document360, ProProfs Knowledge Base. The figures are in the table below the chart.
View monthly share of search table
| Month | GitBook | Document360 | Helpjuice | KnowledgeOwl | ProProfs Knowledge Base |
|---|---|---|---|---|---|
| Oct 2025 | 79.6% | 9.9% | 8% | 1.9% | 0.6% |
| Nov 2025 | 76.9% | 11.4% | 9.3% | 1.8% | 0.57% |
| Dec 2025 | 78.7% | 9.7% | 9.7% | 1.5% | 0.41% |
| Jan 2026 | 81.6% | 8.2% | 8.2% | 1.6% | 0.34% |
| Feb 2026 | 72.6% | 12.9% | 11.6% | 2.5% | 0.42% |
| Mar 2026 | 73.7% | 12.7% | 10.7% | 2.5% | 0.42% |
| Apr 2026 | 74.8% | 13.3% | 8.9% | 2.6% | 0.45% |
| May 2026 | 77.1% | 10.9% | 8.9% | 2.4% | 0.68% |
| Jun 2026 | 82.8% | 8.2% | 6.8% | 1.8% | 0.27% |
| Jul 2026 | 81.1% | 9.6% | 6.7% | 2.1% | 0.41% |
| Aug 2026 | 81.5% | 9.6% | 6.4% | 2.2% | 0.34% |
| Sep 2026 | — | — | — | — | — |
How has the Document360 and ProProfs Knowledge Base comparison changed over the last 12 months?
3 findings
- Document360 was ahead of ProProfs Knowledge Base in every measured month of the 11 months ending August 2026.
- Across the 11 months ending August 2026, Document360’s estimated Share of Search among customer knowledge base platforms worldwide moved from 9.9% to 9.6%, and its estimated monthly branded searches moved from 8.2K to 4.5K.
- Across the 11 months ending August 2026, ProProfs Knowledge Base’s estimated Share of Search among customer knowledge base platforms worldwide moved from 0.6% to 0.34%, and its estimated monthly branded searches moved from 500 to 160.
How did search popularity change for customer knowledge base platforms worldwide in August 2026?
2 changes
Estimated monthly branded searches for ProProfs Knowledge Base worldwide fell 68% over 11 measured months, from 500 to 160 in August 2026.
Estimated monthly branded searches for Document360 worldwide fell 45.7% over 11 measured months, from 8.2K to 4.5K in August 2026.
How each brand is measured
Brandwave collects information about searches that people make online using Document360’s and ProProfs Knowledge Base’s names. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brands is growing, holding steady, or fading.
Document360
4 branded search terms
- document360
- document360 com
- document360 documentation
- document360 knowledge base
ProProfs Knowledge Base
3 branded search terms
- proprofs knowledge base
- proprofs knowledge base software
- proprofskb com
Put your own brand in this comparison
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