How popular isDocument360 in search?
In August 2026, there were an estimated 4.5K branded searches for Document360 worldwide which is down 45.7% over the last 11 months. Document360 holds 9.6% estimated Share of Search among customer knowledge base platforms worldwide and is ranked 2nd of 5 competitors for search popularity. Worldwide · English terms: these are worldwide searches for English-language branded terms.
GitBook81.5%
Document3609.6%
Helpjuice6.4%
KnowledgeOwl2.2%ProProfs Knowledge Base0.34%
Follow Document360 and get free monthly updates on what changed
By continuing you'll get index updates and occasional product news from Brandwave. Unsubscribe any time. Privacy
Which customer knowledge base platforms compete with Document360?
Share of Search by month for GitBook, Document360, Helpjuice, KnowledgeOwl. The figures are in the table below the chart.
View monthly share of search table
| Month | GitBook | Document360 | Helpjuice | KnowledgeOwl | ProProfs Knowledge Base |
|---|---|---|---|---|---|
| Oct 2025 | 79.6% | 9.9% | 8% | 1.9% | 0.6% |
| Nov 2025 | 76.9% | 11.4% | 9.3% | 1.8% | 0.57% |
| Dec 2025 | 78.7% | 9.7% | 9.7% | 1.5% | 0.41% |
| Jan 2026 | 81.6% | 8.2% | 8.2% | 1.6% | 0.34% |
| Feb 2026 | 72.6% | 12.9% | 11.6% | 2.5% | 0.42% |
| Mar 2026 | 73.7% | 12.7% | 10.7% | 2.5% | 0.42% |
| Apr 2026 | 74.8% | 13.3% | 8.9% | 2.6% | 0.45% |
| May 2026 | 77.1% | 10.9% | 8.9% | 2.4% | 0.68% |
| Jun 2026 | 82.8% | 8.2% | 6.8% | 1.8% | 0.27% |
| Jul 2026 | 81.1% | 9.6% | 6.7% | 2.1% | 0.41% |
| Aug 2026 | 81.5% | 9.6% | 6.4% | 2.2% | 0.34% |
| Sep 2026 | — | — | — | — | — |
| Rank | Brand | Share of Search | Estimated monthly branded searches | vs prior month | Share change |
|---|---|---|---|---|---|
| 1, held 1st | 81.5% | 37.9K | +0.05% | +0.4 points | |
| 2, held 2nd | 9.6% | 4.5K | -0.67% | 0 points | |
| 3, held 3rd | 6.4% | 3K | -4.8% | -0.3 points | |
| 4, held 4th | 2.2% | 1K | 0% | 0 points | |
| 5, held 5th | 0.34% | 160 | -15.8% | -0.1 points |
1.
GitBook81.5%
held 1st · 37.9K estimated branded searches · +0.05% vs prior month · +0.4 points
9.6%
held 2nd · 4.5K estimated branded searches · -0.67% vs prior month · 0 points
6.4%
held 3rd · 3K estimated branded searches · -4.8% vs prior month · -0.3 points
2.2%
held 4th · 1K estimated branded searches · 0% vs prior month · 0 points
0.34%
held 5th · 160 estimated branded searches · -15.8% vs prior month · -0.1 points
Compare search popularity between Document360 and its closest rivals
How has branded search demand for Document360 changed worldwide over the last 12 months?
2 findings
- Across the 11 months ending August 2026, estimated monthly branded searches for Document360 worldwide fell from 8.2K to 4.5K.
- Across the 11 months ending August 2026, Document360’s estimated Share of Search among customer knowledge base platforms worldwide peaked at 13.3% in April 2026 and was lowest at 8.2% in January 2026.
How did search popularity change for customer knowledge base platforms worldwide in August 2026?
5 changes
Helpjuice’s estimated Share of Search among customer knowledge base platforms worldwide has lost ground for 3 months in a row, from 8.9% to 6.4% in August 2026.
Estimated monthly branded searches for ProProfs Knowledge Base worldwide fell 68% over 11 measured months, from 500 to 160 in August 2026.
Estimated monthly branded searches for Document360 worldwide fell 45.7% over 11 measured months, from 8.2K to 4.5K in August 2026.
Estimated monthly branded searches for GitBook worldwide fell 42.9% over 11 measured months, from 66.3K to 37.9K in August 2026.
Estimated monthly branded searches for KnowledgeOwl worldwide fell 37.5% over 11 measured months, from 1.6K to 1K in August 2026.
How is Document360 measured?
Brandwave collects information about searches that people make online using Document360’s name. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brand is growing, holding steady, or fading.
4 branded search terms
- document360
- document360 com
- document360 documentation
- document360 knowledge base
Do you work for Document360? To request corrections or removal please contact us via our support page and we will be happy to assist.
Is Document360 your brand?
Put your own campaigns, spend and outcomes next to this demand line, so you can see which of your marketing lined up with the movements above.