Brandwave

How popular isHelp Scout in search?

In August 2026, there were an estimated 45.3K branded searches for Help Scout worldwide which is down 44.7% over the last 11 months. Help Scout holds 7.9% estimated Share of Search among customer support platforms worldwide and is ranked 4th of 7 competitors for search popularity. These are worldwide searches for English-language branded terms.

Share of Search, August 2026
  1. Zendesk43.7%
  2. Gorgias29.5%
  3. Freshdesk10.9%
  4. Help Scout7.9%
  5. Tidio5.2%
  6. Crisp1.8%
  7. Intercom1.1%
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Which customer support platforms compete with Help Scout?

Help Scout against customer support platforms worldwide, by month

Share of Search by month for Zendesk, Gorgias, Freshdesk, Help Scout, Tidio. The figures are in the table below the chart.

View monthly share of search table
MonthZendeskGorgiasFreshdeskHelp ScoutTidioCrispIntercom
Oct 202544.7%24.3%13.3%9.8%6.4%0.85%0.65%
Nov 202539.9%32.4%12%7.2%7%0.92%0.57%
Dec 202543.5%29.1%13.1%6.5%6.4%0.83%0.6%
Jan 202647.9%26.3%11.8%5.8%6.9%0.63%0.63%
Feb 202647.9%26.2%11.8%5.8%7%0.64%0.76%
Mar 202651%22.9%11.5%5.1%7.9%0.68%0.98%
Apr 202642.5%28.4%10.5%7.7%9%0.84%1.2%
May 202649%26.9%10%4.9%7.1%0.67%1.4%
Jun 202646.8%25.8%11.6%7%5.6%1.6%1.6%
Jul 202642%34.4%10.4%6.3%5.1%0.84%1.1%
Aug 202643.7%29.5%10.9%7.9%5.2%1.8%1.1%
Sep 2026———————

  1. 1.Zendesk

    43.7%

    Held 1st. 249K estimated branded searches, -0.04% vs prior month. Share +1.7 points.

  2. 2.Gorgias

    29.5%

    Held 2nd. 168K estimated branded searches, -17.6% vs prior month. Share -4.9 points.

  3. 3.Freshdesk

    10.9%

    Held 3rd. 62.1K estimated branded searches, +0.49% vs prior month. Share +0.5 points.

  4. 4.Help Scout

    7.9%

    Held 4th. 45.3K estimated branded searches, +21.7% vs prior month. Share +1.7 points.

  5. 5.Tidio

    5.2%

    Held 5th. 29.7K estimated branded searches, -2% vs prior month. Share +0.1 points.

  6. 6.Crisp

    1.8%

    Moved from 7th to 6th. 10.4K estimated branded searches, +108% vs prior month. Share +1 points.

  7. 7.Intercom

    1.1%

    Moved from 6th to 7th. 6K estimated branded searches, -5.5% vs prior month. Share 0 points.

Compare search popularity between Help Scout and its closest rivals

Every comparison with Help Scout

How has branded search demand for Help Scout changed worldwide over the last 12 months?

  • Across the 11 months ending August 2026, estimated monthly branded searches for Help Scout worldwide fell from 81.9K to 45.3K.
  • Across the 11 months ending August 2026, Help Scout’s estimated Share of Search among customer support platforms worldwide decreased from 9.8% to 7.9%.
  • Across the 11 months ending August 2026, Help Scout’s estimated Share of Search among customer support platforms worldwide peaked at 9.8% in October 2025 and was lowest at 4.9% in May 2026.

How did search popularity change for customer support platforms worldwide in August 2026?

  1. In August 2026, Crisp overtook Intercom to rank 6th among customer support platforms worldwide, at 1.8%.

  2. In August 2026, Zendesk gained estimated Share of Search among customer support platforms worldwide, from 42% to 43.7%.

  3. In August 2026, Help Scout gained estimated Share of Search among customer support platforms worldwide, from 6.3% to 7.9%.

  4. In August 2026, Gorgias lost estimated Share of Search among customer support platforms worldwide, from 34.4% to 29.5%.

  5. Estimated monthly branded searches for Intercom worldwide rose 10.3% over 11 measured months, from 5.5K to 6K in August 2026.

  6. Estimated monthly branded searches for Tidio worldwide fell 44.5% over 11 measured months, from 53.5K to 29.7K in August 2026.

Where does Help Scout compete?

Help Scout is ranked in two competitor sets. Each share is worked out among that set's brands, so it differs from set to set.
Competitor setRankShare of SearchRanking
Help desk software5th of 57.6%Show ranking
Customer support platforms4th of 77.9%Shown above

How is Help Scout measured?

Brandwave collects information about searches that people make online using Help Scout’s name. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brand is growing, holding steady, or fading.

3 branded search terms

  • help scout
  • help scout beacon
  • helpscout

Do you work for Help Scout? To request corrections or removal please contact us via our support page and we will be happy to assist.

How the Brand Demand Index is measured

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