Help Scout vs Hiver:Which is more popular?
In September 2026, Help Scout had more branded searches than Hiver among shared inbox platforms worldwide. Help Scout had about 19,100 branded searches, while Hiver had 360. Help Scout made up 71% of all shared inbox platform searches we track, and Hiver accounted for 1.3%. When we asked ChatGPT and Google AI Overviews about shared inbox platforms, Help Scout appeared in all five answers and Hiver in three. Help Scout was mentioned before Hiver in every answer.
Who do people search for more?
Help Scout, about 53 searches for every 1 for Hiver
Who does AI mention more?
Help Scout, mentioned in every answer we collected
Who does AI recommend more?
Help Scout, named ahead of Hiver in every answer
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Top shared inbox platforms in ChatGPT and Google AI Overviews
In three ChatGPT questions and two Google AI Overviews, Help Scout appeared in all five answers. Hiver was mentioned in three out of five: in all three ChatGPT answers, but not in either of the two Google AI Overviews. Help Scout was listed before Hiver in every answer.
Most recommended by AI
Brands get a higher ranking if they are mentioned earlier in the answers.
Mentioned by AI
Each dot is one answer, filled in when that answer mentions the brand.
- Help Scout5 of 5Named in 3 of 3 ChatGPT answersNamed in 2 of 2 Google answers
Missive5 of 5Named in 3 of 3 ChatGPT answersNamed in 2 of 2 Google answers
Front5 of 5Named in 3 of 3 ChatGPT answersNamed in 2 of 2 Google answers
Hiver3 of 5Named in 3 of 3 ChatGPT answersNamed in 0 of 2 Google answers
Gmelius0 of 5Named in 0 of 3 ChatGPT answersNamed in 0 of 2 Google answers
Helpwise0 of 5Named in 0 of 3 ChatGPT answersNamed in 0 of 2 Google answers
See every answer about shared inbox platforms
5 answers
Asked ChatGPT
“Which shared inbox platform should I use?”
Asked ChatGPT
“What are the best shared inbox platforms?”
Asked ChatGPT
“What's the best shared inbox platform for a small support team?”
Searched Google, AI Overview
“shared inbox software”
Searched Google, AI Overview
“shared inbox tools”
Brands are shown in the order each answer named them. The survey took place in the United States on October 21, 2026.
Is Help Scout or Hiver more popular in search?
This chart shows how often people search Google for Help Scout and Hiver by name. Each line represents a brand's share of searches for all six shared inbox platforms we track, month by month, from English-language searches worldwide.
Share of searches by month for Help Scout, Hiver. The figures are in the table below the chart.
View monthly share of searches table
| Month | Help Scout | Missive | Front | Gmelius | Helpwise | Hiver |
|---|---|---|---|---|---|---|
| Oct 2025 | 79.2% | 3.7% | 4.8% | 8.7% | 3.1% | 0.54% |
| Nov 2025 | 72.1% | 5% | 6.4% | 11.7% | 4.2% | 0.67% |
| Dec 2025 | 70.4% | 4.1% | 7.6% | 11.9% | 4.9% | 1.1% |
| Jan 2026 | 69.5% | 3.2% | 7.7% | 12.5% | 5.8% | 1.3% |
| Feb 2026 | 67.2% | 5% | 7.3% | 12% | 6.9% | 1.6% |
| Mar 2026 | 65.6% | 7% | 8.9% | 11.2% | 5.6% | 1.7% |
| Apr 2026 | 67.1% | 7.2% | 7.4% | 13.3% | 3.8% | 1.1% |
| May 2026 | 63.9% | 10.2% | 8.2% | 10.6% | 5.4% | 1.7% |
| Jun 2026 | 66.5% | 7% | 5.7% | 15.7% | 3.8% | 1.3% |
| Jul 2026 | 68.5% | 9% | 7.2% | 8.9% | 4.9% | 1.5% |
| Aug 2026 | 76.6% | 6.4% | 6.6% | 5.6% | 3.4% | 1.3% |
| Sep 2026 | 71% | 9.1% | 7.4% | 6.2% | 4.9% | 1.3% |
How has the Help Scout and Hiver comparison changed over the last 12 months?
3 findings
- Help Scout was ahead of Hiver in every measured month of the 12 months ending September 2026.
- Across the 12 months ending September 2026, Help Scout’s share of searches among shared inbox platforms worldwide moved from 79.2% to 71%, and its estimated monthly branded searches moved from 41.4K to 19.1K.
- Across the 12 months ending September 2026, Hiver’s share of searches among shared inbox platforms worldwide moved from 0.54% to 1.3%, and its estimated monthly branded searches moved from 280 to 360.
How did search popularity change for shared inbox platforms worldwide in September 2026?
2 changes
In September 2026, Help Scout lost share of searches among shared inbox platforms worldwide, from 76.6% to 71%.
Estimated monthly branded searches for Hiver worldwide rose 28.6% over 12 measured months, from 280 to 360 in September 2026.
How are branded searches counted?
4 search terms
Brandwave collects information about searches that people make online using Help Scout’s and Hiver’s names. When viewed over time, estimated search volumes for these branded terms can be used to understand whether interest in the brands is growing, holding steady, or fading.
Help Scout
2 branded search terms
- help scout beacon
- helpscout
Hiver
2 branded search terms
- hiver gmail
- hiver shared inbox
Other head-to-heads among shared inbox platforms
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